Loss of internet connection

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  • HI, Does anyone have to keep refreshing their Z10 Pro ? I use mine on WI-FI but box will keep losing internet connection even though I have a strong signal. I have moved it closer to router but still does same thing. If I am watching a movie or TV series it won't work until I do a refresh for Tv channels. I also have to do a refresh going from movies back to TV channels. I have done a reboot but hasn't corrected the issue.

  • Happened to me last week several times on my Z11. Ran for 4 months without problems. Haven’t changed the location of router or z11 but all of a sudden get the message “lost wifi connection”. Checked all my other devices, internet/wifi just working fine. Reboot Z11, 3 minutes later same message. After that it didn’t happen again (so far).

  • Happened to me last week several times on my Z11. Ran for 4 months without problems. Haven’t changed the location of router or z11 but all of a sudden get the message “lost wifi connection”. Checked all my other devices, internet/wifi just working fine. Reboot Z11, 3 minutes later same message. After that it didn’t happen again (so far).

    Can be everything.

    Neighbors whos on same wifi channel etc.

    Power off router for 5 minutes.

    Then power on.

    Wait 5 min so router is online


    On z11 go to ethernet settings.

    Click on dhcp with "ok" button.

    Click on back button

    Hold on/off button on remote and then restart my friend.

    Edited once, last by Lucky13 (July 22, 2025 at 3:40 PM).