Timeshift doesn’t work anymore

Steve62 · August 4, 2025 at 12:24 AM

Hello,

For at least the last 3 days I notice that timeshift doesn’t work anymore. I always get the message „not supported“. I tried different channels and it’s the same on every channel. I use a 2 TB portable storage Seagate. The programs I scheduled for recording get recorded.

I unplugged the the external storage, rebooted the Z11, rebooted Z11 again, shut it down, plugged in external storage, started and then rebooted Z11 again. Seagate is shown as external storage for timeshift but still get the message „not supported“. I deleted all content on the external storage, still get „timeshift not supported“, no matter which channel/program I select. Does anyone have any ideas? Thank you!

SAM · August 4, 2025 at 7:49 PM Official Post

Try with some usb stick formatted with NTFS to see if it works then.

Steve62 · August 4, 2025 at 9:40 PM

Quote from SAM

Try with some usb stick formatted with NTFS to see if it works then.

Hey SAM, thanks for the suggestion. I tried a newly formatted USB stick, unfortunately the same result. My provider recommends to reset Z11 to factory settings and reconnect. But I would lose all favorite/group lists in Live TV and all my already marked VOD favorites. Can I use the backup function and then restore it after factory reset? What’s your opinion on the factory reset? TIA

SAM · August 5, 2025 at 11:48 AM Official Post

Quote from Steve62

Can I use the backup function and then restore it after factory reset? What’s your opinion on the factory reset? TIA

Yes, backup MOL3 first and save backup file on usb stick, then disconnect all USB devices from the box and do factory reset.

Steve62 · August 10, 2025 at 7:01 PM

Quote from SAM

Yes, backup MOL3 first and save backup file on usb stick, then disconnect all USB devices from the box and do factory reset.

I did all that and I noticed that after the factory reset some channels would work in Timeshift while several others won’t. I then restored my backup data and did recheck whether the channels I checked before (after factory reset) work with Timeshift and the ones that didn’t also still don’t work. I got the same results: some channels work with Timeshift, others won’t. So it looks like that it is a channel provider problem and not a SW problem. Any thoughts?

tsp · August 11, 2025 at 6:17 PM

We are having the same issue and also have tried what was told to you and still no Pause availability. Any help would be greatly appreciated.. also using the Z11ProMax. Thanks

tsp · August 11, 2025 at 6:46 PM

Figured ours out....there must have been a pushed update or something that caused our Timeshift Storage Location to drop off.. use this process to see if yours is there....

>HAMBURGER BUTTON

>SETTINGS

>DVR OPTIONS (make sure yours is checked)

>TIMESHIFT STORAGE LOCATION (click it and choose your location,USB Drive) ours was X'd out for some reason. We reconnected and we're working again..

This happened on all 4 of our Z11ProMax, even my brothers in another state!

Hope this works for you.

henkie · August 11, 2025 at 8:35 PM

Quote from tsp

Figured ours out....there must have been a pushed update or something that caused our Timeshift Storage Location to drop off.. use this process to see if yours is there....
>HAMBURGER BUTTON
>SETTINGS
>DVR OPTIONS (make sure yours is checked)
>TIMESHIFT STORAGE LOCATION (click it and choose your location,USB Drive) ours was X'd out for some reason. We reconnected and we're working again..
This happened on all 4 of our Z11ProMax, even my brothers in another state!
Hope this works for you.

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Great to hear you got it working again,but what do you mean with "HAMBURGER BUTTON" ?

SAM · August 11, 2025 at 10:50 PM Official Post

He means Cog. wheel.

henkie · August 11, 2025 at 11:45 PM

Quote from SAM

He means Cog. wheel.

SAM,if he means cogwheel (Homemenu) i dont understand his post,going into DVR options,which you find through mol3 menu????

SAM · August 12, 2025 at 9:15 PM Official Post

Haha, you are right, i misread. He means the menu button on rcu with the three lines. With some imagine , yes could be hamburger

Steve62 · August 13, 2025 at 4:57 PM

Unfortunately, that wasn’t the solution to my problem. My external storage is active (I can record) and Timeshift works on several other programs/channels but not on all and strangely enough, it doesn’t work on channels it worked before. The most interesting thing is: Timeshift worked well on a channel, then it started to jump backwards/forward and repeat sections several times, all of a sudden it would work perfect again for 2 weeks, then it completely stopped with the message “not supported”. Provider is no real help…

FoxRadio · August 22, 2025 at 3:02 PM

Quote from henkie

Great to hear you got it working again,but what do you mean with "HAMBURGER BUTTON" ?

I'm surprised that you have never heard of the hamburger button. It's an easy way to describe the 3 horizontal bars on menus & buttons. I use it all the time when describing which icon to tap on or click on when talking about websites & menus on mobile phones. It's an accepted name:-

Hamburger button - Wikipedia

en.wikipedia.org

henkie · August 22, 2025 at 3:51 PM

Quote from FoxRadio

I'm surprised that you have never heard of the hamburger button. It's an easy way to describe the 3 horizontal bars on menus & buttons. I use it all the time when describing which icon to tap on or click on when talking about websites & menus on mobile phones. It's an accepted name:-
https://en.wikipedia.org/wiki/Hamburger_button

i need to say that not even SAM,knew what a HAMBURGERbutton is,so it cant be that commonly used,as you suggest.

I have never seen it mentioned in any posts on Forum up to now

FoxRadio · August 22, 2025 at 5:00 PM

Quote from henkie

i need to say that not even SAM,knew what a HAMBURGERbutton is,so it cant be that commonly used,as you suggest.
I have never seen it mentioned in any posts on Forum up to now

As the saying goes "we learn something new every day"

LanzaDaz · September 21, 2025 at 8:01 PM

Hey, a bit late, but also to say that as well as the hamburger button/option, any menu with the 3 dots, like at the top right of Chrome, they are known as the meatball button/option 😃😃😃

tinpanalley · January 28, 2026 at 6:06 AM

Just want to open this up again because I have this happening for the first time since I've owned the box in over a year. What did I do to make this stop worklng??

SAM · January 28, 2026 at 9:41 PM Official Post

Timeshift deactivated in MOL3 DVR settings? USB Stick not recognised?

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