I have a Z10 with MyTVOnline 2 and there are certain series that give a Failed to load VOD data. I'm rather new to all this and am unsure what to do.
Thanks for any help,
Pat
Failed to load VOD data
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- MYTVOnline2
- Z 10
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atlbigdog -
October 19, 2025 at 5:36 PM
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- Official Post
Press refresh button in Mol2 menu, if successful message comes, test again.
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- Official Post
Which protocol are you using (Stalker MAC/ID, XC Api or M3U Playlist)?
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Read in Article section"How to connect............"
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- Official Post
Today came new Beta out for Z10 Series. Please Install and test with new update.
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- Official Post
You can ask your Provider to change you to XC APi with login data, this could solve your issue. You can also try some other free 24h trial sub. from other Provider and check if it there works, maybe is the issue on the current Provider side.
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I hope I'm not stepping on or hijacking this thread, but I believe my issue alligns with the discussion issues.
Subject: VOD “TV Series” Fails to Load on Z10 and Z11 Pro Units — Issue Began Two Weeks Ago
I’m reaching out to report a persistent issue affecting a large number of Formuler Z10 and Z11 Pro units — specifically related to the VOD “TV Series” section.
For over a year, these devices have performed flawlessly with our IPTV setup. However, starting approximately two weeks ago, all affected units began failing to load TV series content. The error typically presents as “Failed to load VOD data,” while live TV and other VOD content (such as movies) continue to work without issue.
This issue is widespread across dozens of devices, and no changes have been made on our end. The IPTV provider insists the problem is on our side, but given the timing and scale of the failure, I suspect it may be related to a recent firmware or MyTVOnline update, or a compatibility issue with how VOD metadata is being parsed.
I would appreciate any guidance or insight from the Formuler team or community. Has anyone else experienced this issue recently? Are there known fixes or workarounds — such as switching to M3U playlist mode — that have proven effective?
Thank you in advance for your support.
