Official Firmware Update - v. 12.10.06 for Formuler Z12 Ultra

We asking all new users to read the articles below, before creating their first posting or thread.

  • 4. Instruction Articles

      • Please note, in this forum are only English threads and postings allowed, without any exception!

      Please follow the forum rules, thank you for your understanding.

    Quote from Akita

    I use Surfshark VPN and sometimes the connection drops, spinning symbol.
    If I disconnect the VPN and choose the same channel it works.
    If I reconnect the VPN it works.
    Does anyone have a solution for this?

    Do you use wifi? Wifi can drop connections.

    Try if possible utp cable.

    Try other protocol with surfshark. Maby it helps.

    Edited 2 times, last by Lucky13 (January 31, 2026 at 11:05 AM).

    Could you please let me know where i can download the firmware? I currently have the beta version installed.:frowning_face:

    Quote from Savitar

    Could you please let me know where i can download the firmware? I currently have the beta version installed.:frowning_face:

    I believe beta is now Official update.

    You can not download firmware,only o.t.a

    Quote from Bandook

    Z12 changes resolution to 1080P on its own when I had it set to 4K. Restart doesnt help, hdmi cables swap doesnt help.
    Worked fine before the last update.

    Has been forwarded to Formuler devs. by SAM.

    On occasion live tv channel freezes,on both providers i have,no error message,i find the box completely stuck on channel in question.

    Changing channels does not work,most of the times i have to restart the box to solve the issue,

    Anyone else noted this?

    Go inCommandcenter to softwareupdate,press on it and check if you are on latest FW/SW

    So you have Blanc/black screen when you turn your device on?

    Try different hdmi port on your tv.

    Is it still under warranty?

    Sent it back for replacement or refund.

    I have Formuler Z12 Ultra.

    Using Ethernet - DL : 950 Mbps UL : 970 Mbps.The problem is that suddenly the picture freezes,change channel and then go back to the channel and it´s working again.Dosn´t make any difference if i use VPN OR not.

    Second problem: I´m sitting and watching tv and suddenly the box boots by it self?

    Third problem: Sometimes when i start a vod or a serie - When i try to download subs,the box restarts by itself?

    Anyway - The problems are really annoying.Anyone else with same problems?

    Regards.

    I don't have any of these problems. Could it be an iptv provider issue?

    Make backup of mytvonline3 on usb.

    Uninstal mytvonline3. (not remove icon)

    reboot

    Install mytvonline3 via software update.

    Open mytvonline3 and restore/import backup from usb.

    Hope it helps?

    If not, try a factory reset.


    How are you connected? Stalker (mac id) or xc api (url, username and pass)

    xc api.I will try to make backup,see what happens.

    An update on my Ultra 12.

    As noted, my ultra would have white light indicating it was on, but no picture. I had it connected to a monitor for 3 days, looked towards it because I saw something happening on the screen. It was booting up! It came to the factory default setting and allowed me to set it up again.

    This is the weirdest thing I have every seen.

    Quote from jjdolphin

    An update on my Ultra 12.

    As noted, my ultra would have white light indicating it was on, but no picture. I had it connected to a monitor for 3 days, looked towards it because I saw something happening on the screen. It was booting up! It came to the factory default setting and allowed me to set it up again.

    This is the weirdest thing I have every seen.

    Youre not hallucinating?

    Does YT and IPTV work?

    Maybe you should buy a certified hdmi2.1 cabble:smiling_face:

    All works fine.

    Right before the issue started, I noticed the display setting on Auto (480P), that could not be changed. Several times before that I would find the Ultra 12 booted into Android reset mode. The mode where the Android is on its back! I would exit out of it and it would boot to normal.

    The blackout occured and for days I tried all the things that I did. Then, just left it on and it rebooted and connected. Now it is back to normal.

    Quote from Duffyt

    What’s the big upgrade ? Have I missed something 😁

    Upgrade should be update,simple typo mistake:grinning_squinting_face:

    • Model: FORMULER 12 ULTRA
    • Retail Box or Provider Box: UNKNOWN
    • Firmware version: V12 10 6. Revision 3716792912
    • MYTVOnline 1 / MYTVOnline 2 version: Online 3 12.1.36 Launch Version
    • Connection with provider:
    • Box connected with: WIFI
    • Did you factory reset your device? and when?: Full factory Reset carried out Feb 2026, and Reboot
    • Picture url (only https):
    • Video download url (only https):
    • What issue(s) are you having? On switching on, after 60 seconds error message appears saying “This product is not for sale outside EU/UK. Contact supplier 0. It then shuts down.
    • Following Factory Reset and reboot, In setup menu, Europe then UK and London is selected as location.
    • What was you expecting to happen? Unit not shutting down
    • What happened instead? Shuts down.
    • How can we reproduce the issue you are having?
    • What have you tried if anything to rectify the issue? Email to formular Customer Service was met with “ contact seller”. I was hoping for a guide to altering a set up menu or to download a corrupt file. Not sure I could do that anyway as Im not too tech savvy.
    • Official Post
    Quote from sammead1

    What issue(s) are you having? On switching on, after 60 seconds error message appears saying “This product is not for sale outside EU/UK. Contact supplier 0. It then shuts down.

    Hello, the box is Geoblocked and you have to send it back to seller for replace. The answer from support is correct, because you can do nothing from your side in this case.

    The only problem I've found so far is that the weather widget on the Z12 home screen isn't accurate. It shows a city that's far away from where I am — about 50 km from my location. I hope this gets fixed soon. Please add an option to set the city manually.

    Edited once, last by haguewest (April 25, 2026 at 11:50 PM).

    Hello,

    It disconnects from my Wi-Fi a few times a day. Other devices are not affected by this, and it is not my Wi-Fi that is the issue. I think the problem lies with the Formuler Z12 Ultra. Is anyone else having trouble with this, and is it being worked on? When that happens and I open the Wi-Fi settings on the Formuler, it reconnects immediately.

    Quote from EdiG

    Hi

    Re Wi-Fi disconnects... I have the same problem; seemingly random disconnects for a short time. It doesn't seem to be related to a particular app.

    Any help with this would be appreciated.

    Are you direct connected to the wifi of the router itself or via a wifi repeater/wifi power socket?

    Any ideas why when I connect one of my z12 I can download the ITVx app.. Chanel4 and My5 ... But on another z12, i Can not find them in the google play store.


    The only thing thats different is the z12... Internet is the same... VPN is a UK dedicated VPN set in Manchester ( Not surf shark or express... Truely private)

    Any info would be greatly appreciated...

    As for Wifi dropping... I have had this several times...

    Quote from AFNGUY

    Any ideas why when I connect one of my z12 I can download the ITVx app.. Chanel4 and My5 ... But on another z12, i Can not find them in the google play store.


    The only thing thats different is the z12... Internet is the same... VPN is a UK dedicated VPN set in Manchester ( Not surf shark or express... Truely private)

    Any info would be greatly appreciated...

    As for Wifi dropping... I have had this several times...

    Is the other z12 logged in with an google account with another country?


    If you are handy you can with apps like luckypatcher make an apk file on the z12 with the installed apps you want. Put them on usb and try install on other z12. Difficult job, but it works most time.