Air Sync Remote Z exit button missing

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1st Official Post

    I recently lost my remote control for Z7+ and have been using this remote on my phone. I had some issues with new firmware so I restored factory settings. However, now I can't seem to get past the screen setup screen where you move the screen to fit the edges as it asks for exit key to continue. I cannot find exit key button anywhere on the application. Am I missing something or can somebody help me get past this screen. Pressing back button takes me to WiFi/wired connection setup.

    • Official Post

    Hi,

    Unfortunately there is no EXIT key available in the Air Sync Remote Z app.

    To get past the Screen-adjustment screen, connect a USB keyboard to your Z7+ and press the "ESC" key.

    Unsolicited PMs for support will be ignored.

    Duplicate support requests to the forums and helpdesk will be ignored.

    Quote from 175n

    Hi,

    Unfortunately there is no EXIT key available in the Air Sync Remote Z app.

    To get past the Screen-adjustment screen, connect a USB keyboard to your Z7+ and press the "ESC" key.

    Thank you for your reply. I'll try that. Maybe a suggestion for the next update for the application could be to add that button on the application or remove the press exit key on that screen in the firmware.