Buffering?

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    I have a new service that has 4K content and I am getting buffering at times but not all the time. It can play for 30 minutes fine then buffer constantly for 5-10 minutes then clear up and play normal for awhile. I have several different other services/subs with no buffering and this newest one with the 4K plays fine on everything but the 4k content.

    I have downloaded and tried other players as advised by the seller (VLC and A player both from Google Play).

    My Z7+ is connect via a ethernet cable and I have 75-80 mbps download as confirmed with speed app on the Z7. No one else in the house is using the internet. Box has the most recent update. Tried all the decoders, Native,Hardware,Software etc. Cleared cache. Z7 memory is about half used. Tried using the app specific for the service and also xciptv app.

    The 4K content is a VOD service so it's movies. The seller is using the same service with 4 Amazon 4K Firesticks in his own house without any issues. He says "It is 100% with your set-up somewhere". Well I am not the most tech savvy person out there and I don't know what else to do?:question_mark:

    No VPN. I am not entirely sure what you mean by "capping Traffic"?

    But at 75 mbps should be 2 or 3 times speed that is needed. I have contacted my ISP and they tell me they will never throttle back or block usage from sites. I pay for 75mbps and they say they want to make sure I get what I am paying for that's why I regularly see speeds of 85-88 mbps.

    It basically means that they want to limit p2p/iptv or other very specific type of traffic.

    The offical term would be "enforcing QOS" or "bandwidth throttling", we have seen people from UK and France reporting about that.

    Even if ISP does this they sometimes instruct a helpdesk to deny such policies or not tell the helpdesk about it so they cannot tell customers about it.

    Either way, the root cause can only be one of three directions, local network (devices), ISP network (devices) or IPTV provider network (devices). If the last two can be trusted as 100% truthful about them not being the issue, then what rests you can do locally is reboot your router(s) or (enable and) check the (traffic) logs.

    Sorry for my lack of understanding.


    The problem can only be,

    1) My network being my type of connection. Is it good or not and is the modem/router working properly.

    2 ) ISP network being my provider. Are they providing what they say they are.

    3) IPTV being is the problem with them.

    Is this what you mean in your reply?

    I am logged into my router right now but I don't know the tech of it to know what to look for. I have contacted my ISP in the past and they run their checks and say all is good.

    Funny you mentioned that. I did try 4K youtube but with the app on my TV with no problem. I see your point.

    I will download the youtube app on the Z7+ and try playing 4K content that way and see how it goes.

    Good idea and I will report back and let you know how it goes. Thanks for now.

    Quote from redrooster

    Funny you mentioned that. I did try 4K youtube but with the app on my TV with no problem. I see your point.

    I will download the youtube app on the Z7+ and try playing 4K content that way and see how it goes.

    Good idea and I will report back and let you know how it goes. Thanks for now.

    I've been complaining about 4k YouTube videos freezing forever they said they will eventually fix it but I doubt it it's been going on for over 2 years