Using the Z8 Pro with a 1080P TV (changing resolution)

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1st Official Post
    • Model: Z8 Pro
    • Retail Box or Provider Box: Retail
    • Firmware version: Unknown
    • MYTVOnline 1 / MYTVOnline 2 version: Unknown
    • Connection with provider: Not yet connected
    • Box connected with: Ethernet
    • Did you factory reset your device? and when?: No
    • Picture url (only https):
    • Video download url (only https):
    • What issue(s) are you having? I connected the Z8 Pro to a 1080p TV. The Z8 Pro boots when turned on and then displays message that I need to connect to an HDCP 2.2 HDMI jack. I found a troubleshooting procedure on the Forum for changing resolution, but it requires pressing a "resolution button". My remote does not have that button so I can't perform that procedure.
    • What was you expecting to happen? Z8 would boot and open a home page on my 1080p TV.
    • What happened instead? The above message is displayed and the Z8 Pro stops.
    • How can we reproduce the issue you are having? Perhaps, but you would need a 1080p TV and the version of remote without a resolution button. The issue should occur as soon as you turn on the Z8 Pro
    • What have you tried if anything to rectify the issue? Don't know what to try. I have searched the forum, but can find any info that matches my issue. I don't know anyone with a 4K HDCP 2.2 TV that I could use to access the Z8 Pro menu and change resolution.
    • Official Post
    Quote from Mayo

    The Z8 Pro boots when turned on and then displays message that I need to connect to an HDCP 2.2 HDMI jack. I found a troubleshooting procedure on the Forum for changing resolution, but it requires pressing a "resolution button". My remote does not have that button so I can't perform that procedure.

    Are you able to reach the settings in main launcher menu?

    You need to change to HDCP 1.4 on your Z8 pro.

    Try this also -> https://support.formuler.tv/kb/article/179…irmware-1-4-80/

    No, I can not get to the main menu. When I turn the Z8 Pro on, I see a logo (I think) flash and then there is a low resolution text screen that states that I need to connect to an HDCP 2.2 HDMI jack. At that point, nothing works except the power off button. It is as if the Z8 Pro is defaulted to a 4K HDCP 2.2 resolution, does not detect a compliant HDMI on power up, and will not allow any further action.

    • Official Post

    Did you try the how to?

    Connect the box with PC Monitor or other newer TV and change then the settings to hdcp 1.4.