Portal

Quote from deik91

Hi... not sure if this is the correct thread to ask this on? I got a Z8 Pro in December and just got around to setting it up... however i can't connect to a portal and was wondering if someone could tell me what i am doing wrong. Have put all the correct details in, url, username, password... it starts to connect but only gets to 89 percent and then stops. Keeps trying for a while and then i get a Code: 7 Error telling me to check internet connection, Portal URL, User ID, and Password... but as i say the details as far as i know are all correct and internet connection is great. Have used these details to download app on a different device for the last year and it's been working fine, so it should all be correct. I have tried doing a factory reset and trying again from scratch but just keeps doing the same thing... apologies if i am missing something obvious here have heard great news about the Z8 Pro and so wanted to get one but i can't seem to get connected to a portal... any ideas?

Hi,

Can you provide a video of the issue, please?

⚡For your large attachments, Please follow the instructions below(pictures/videos):

(Click Me) https://streamable.com/ > Upload the Image/Video file > Copy link > Paste the link with your reply.

Let me know the IPTV&Firmware version of your device.

And refer to the article below to see if it helps.

https://support.formuler.tv/kb/article/65-…ror-code-7-403/

Device details removed from your post for your own security

Check this article and compare with what you have included under portal -> How to use MAC/ID portal, Xtreme Codes Api (XC) and M3U Url on Formuler Boxes.

Quote from deik91

Hi Jennie,

Thanks for the reply... i have attached a video... goes on like this for a while and then comes up with the code 7 (see attached screenshot). Also attached screenshot of portal edit page (passwords etc. blanked out)

Model: Z8_Pro

System ID 0x44019008

Firmware version v1.4.92

Firmware Revision r26018

Build Date 25-03-2021

Current IPTV version v7.11.3

(is this what you need?)

link to video:

https://streamable.com/qwdqwg

screenshots attached

Have read through the 'resolve error code' article and unfortunately it doesn't seem to help me... but of course i am no expert i may be missing something

Does this make any sense?

Kind Regards

Deik

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Hi,

Thanks for the feedback and video.

Please check again if there is any typo in your portal information, User ID, and password.

Try to test the portal on the IPTV smarter and see if it's working fine and let me know the result

Quote from deik91

Sorry think that is wrong... clicked on playlist in error as i just read the 'url' part.

Tried again under Xtream codes API and it says 'no response from server'

These seem to be the only 2 options on IPTV smarter

i'm not really sure which one i should be trying but both not working for me. url is fine i can use it on a different device with no problems...

Hi,

Can you tell me which device and app that works fine did you tried?

And did you try the SAME SERVER on another device and app?

Try another IPTV service provider to see if it works.

Quote from deik91

I use it on a firestick 4k... download the app using the url

This is the only service provider i use... they have other clients who use the z8 pro with no issues as far as i am aware

Hi,

Thanks for the feedback.

I sent you a private message. please check the conversation.

Quote from AFNGUY

Swops mac to the New CC and acc is blocked!

Which one is in use, write first 6 digits?

Is the the box upto date and use latest FW and SW?

Maybe is same MAC already in use from some user with EMU app. Does the provider also accept other MAC`s instead of 00:1A:79? If yes, then you can change to custom MAC in connection -> edit -> ID and forward to him to register new one for this sub.