Ethernet connection issue (spec. UK)

Hi, I'm having massive problems and my provider is adamant the problem is my end. Using Formuler 8 with My TV online 2. I'm just getting a black screen but accurate text/channels. My provider insists I need a VPN modem, but i think he's wrong. I use Nord VPN, I've tried every setting I know, reset router, reset box, changed VPN etc. but I still have black screen (no channels work). I'm with BT and I'm thinking this may be the issue?

That being said, I've used my phones 4G and still nothing. I've only had this service for 3 weeks and it's continually playing up. BUT my friend has been using the same provider for 5 years and had no issues. Is it BT Hub?

PLEASE, any help greatly appreciated!!!

MANY thanks!!!

Boof

Quote from CodeIT

Hi Kev. That will more than likely be the bt smart setup feature in the bt hub, smart setup's purpose is to help/guide you through connecting a device to your router for the first time taking you through a configuration process and attach bt's services and features compatible with that device, although this maybe handy for most, it takes a drain on the functionality of your router an devices so just swith it off an then restart the router.

Open a Web browser on any device connected to the WiFi, in the Web browser address bar type

192.168.1.254

Press enter/go an that will take you to the bt hub managent page.

If you have a lot of colour purple on the interface of the bt hub you've just logged into then scroll down to the bottom of the page an you will see the smart setup section, select smart setup the the router will request a password, the password is on the bt hub(not the WiFi password) there will be another password on the hub worded similarly to "admin password" "settings password" "hub manager password" type in the password then it will take you into the smart setup section. There will either be 2 circles labelled yes & no, if yes is selected then select no and save thd changes, then reboot the router or there will be an on/off switch, just switch it to off, save the changes and restart the router.

If you don't have lots of colour purple on the interface of the hub then at the very top of the page menu you will see "advanved" select advanced then go to "home network" on the sub catigory below, then again below on the next sub category select "smart setup* and again either select no or turn of the switch, save the changes and restart the router.

You could also double check that the parent controls are turned off as that will block certain content and ports. (Obviously taking into account that they are filters to stop children from accessing anything you'd rather them not)

To check for parental controls goto the bt Web page, log in with your bt ID on that page look for "your package" then "manage your package extras" (something similar to those words) look for bt parental controls an then select parental control management a select your preferred configuration(Ideally off if there are no younger generation).. 👍

You could also apply the same manually configured network adapter settings as you did with yours only the ip address an gateway will be different. Double check the ip address an the gateway will be 192.168.1.254

Then dns 1 - 1.1.1.1

Dns 2 - 1.0.0.1

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having same problem , when i connect works fine when i change channel all epg working fine VOD comes up but all i get is a black screen