Z10 hardware decoder problem with AAC/H.264 streams
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- Hardware
- Z10 Pro Max
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Gremmelins -
September 9, 2021 at 12:22 AM -
Closed
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I literally have no idea, but I'll post it anyway.
What happens if you install audio optimizer from market and run that app and try again?
(I dont have my Z10 yet, so I dont even know if there IS a market for the Z10 haha)
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Audio optimizer not available for Z10. And problem is vidéo decoding, not audio
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Well not only did I misread your entire first post but you are right, no audio optimizer in Market woopsie.
But I have used my Z10 all day and I had a AAC/H.264 stream running all evening.
Did your MyTVonline2 install the missing codecs it always asks for when you use it the very first time?
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Well not only did I misread your entire first post but you are right, no audio optimizer in Market woopsie.
But I have used my Z10 all day and I had a AAC/H.264 stream running all evening.
Did your MyTVonline2 install the missing codecs it always asks for when you use it the very first time?
Hey did it already arrive?

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Hey did it already arrive?

Yes sir! It sure did! Slight issue tho, it came with an NA-connector for the power supply unit - so I'm kinda scared it will damage the box - running the power thru an adapter right now but the guarantees felt super vague when I bought it from the local tech shop. So now I'm super paranoid about it.
BUT THE BOX IS AWESOME. Besides the major facepalm, everything is looking hella cool.
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Well not only did I misread your entire first post but you are right, no audio optimizer in Market woopsie.
But I have used my Z10 all day and I had a AAC/H.264 stream running all evening.
Did your MyTVonline2 install the missing codecs it always asks for when you use it the very first time?
Yes I installed all codecs it asked me to
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Just get a random adapter that is 12V 1A.
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Is mol2 faster on the Z10?
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- Official Post
Was it ever slow

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Is mol2 faster on the Z10?
Yes but every other apps are way way slower then my old Shield TV 2017. And my Shield can decode H.264 videos, Z10 can't for some units. And for these chooses ones... Good luck to find help!
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Is mol2 faster on the Z10?
I would say it’s about the same as previous Z8 Pro.
What I like is the Google store can be navigated with the remote. Switching apps are reliable: I use Plex, YouTube, TV4 play (works as intended without using any apk), SVT play.
Yes but every other apps are way way slower then my old Shield TV 2017. And my Shield can decode H.264 videos, Z10 can't for some units. And for these chooses ones... Good luck to find help!
I’ll be blunt. It can. You just didn’t install it correctly. There’s NO WAY you installed the codecs that MOL2 asks you for when it notices it’s missing it.
I’m running MOL2, Plex, Twitch AND YouTube.
At a bare minimum, h264 is a 1080p entry level nowadays. And I have zero issues running h265 [email protected]/2@High.
I’ll even upload (more) images of it if you don’t believe me

LETS GO NOVAK LETS GO !!
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Display More
I would say it’s about the same as previous Z8 Pro.
What I like is the Google store can be navigated with the remote. Switching apps are reliable: I use Plex, YouTube, TV4 play (works as intended without using any apk), SVT play.
I’ll be blunt. It can. You just didn’t install it correctly. There’s NO WAY you installed the codecs that MOL2 asks you for when it notices it’s missing it.
I’m running MOL2, Plex, Twitch AND YouTube.
At a bare minimum, h264 is a 1080p entry level nowadays. And I have zero issues running h265 [email protected]/2@High.
I’ll even upload images of it if you don’t believe me

I believe you. You're the one that don't believe me. I factory reset 5 times, tried all config you can imagine, install all codecs successfully. But hey, you sell those boxes, why would you admit it can be faulty?
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I believe you. You're the one that don't believe me. I factory reset 5 times, tried all config you can imagine, install all codecs successfully. But hey, you sell those boxes, why would you admit it can be faulty?
I bought mine at Amazon. I work as a translator first of all, not a salesman.
I sell nothing of the sort, nor do I care who’s asking or argue. If I see a blatant incorrect statement, I will dispute it.
If it actually were an issue, there’d be 10 times more posts already about it not being able to play h264 - I think we can both agree on that.
How about this. Show us how you installed the codecs, a picture of the screen showing it, and we will continue this troubleshooting. Deal?
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I bought mine at Amazon. I work as a translator first of all, not a salesman.
I sell nothing of the sort, nor do I care who’s asking or argue. If I see a blatant incorrect statement, I will dispute it.
If it actually were an issue, there’d be 10 times more posts already about it not being able to play h264 - I think we can both agree on that.
How about this. Show us how you installed the codecs, a picture of the screen showing it, and we will continue this troubleshooting. Deal?
How about this. You stop polluting this topic with useless advices and let real experts give real help. Deal?
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How about this. You stop polluting this topic with useless advices and let real experts give real help. Deal?
Did the guy, who can’t even install a self-explanatory media box, just write that?

Whatever Greta.
Bye and good luck

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- Official Post
Please guys, no need to battle. There is always reason and solution.
Please change your resolution (i guess 4K/60) to 4K/30Hz and test again.
If this happen again, do factory reset to see if the problem is gone.
Important:
We have reports from some Users (only few!) with decoding and playback problems, seems Gremmlins have the same issue. The devs. working already with priority on Hotfix for this and we hope to get this hotfix early Oct. Please note also, it is not general problem!
It is new chipset (Realtek), different than Z8 and older Boxes with (Hisilicon) or GTV (Amlogic). New box with new OS need time to get fully optimised (like all others too), the zapping and app speed will increase and bugs eliminated. I see very big potential in this box + hardware and devs will get in future the best out of the box.
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- Official Post
OTA Software Update
Formuler Z10 Pro MaxFirmware Version : 10.10.3 HOTFIX
Software cannot be rolled back after installation.
Change Log
FIX: Video decoding issues
Is released today. Please install and report if the issue is gone. Thanks.
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Im having exacly same problems as the topic starter and the latest hotfix did not help with the problems, some of the formats i use (h.264) lags and the app just freez at the end. i Tried Kodi, VLC, MX player.
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this is why I never buy a new box at launch,its full of bugs and ive always ended up sending them back,give it 6 months and it will be better than the z8
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- Official Post
Im having exacly same problems as the topic starter and the latest hotfix did not help with the problems, some of the formats i use (h.264) lags and the app just freez at the end. i Tried Kodi, VLC, MX player.
post the media info of the files you are trying to play
video info:
- Codec name
- Profile
- bit rate
- width
- height
- frame rate
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post the media info of the files you are trying to play
video info:
- Codec name
- Profile
- bit rate
- width
- height
- frame rate
this is what i could get from a info file, before posting here i tried changing the player and the box settings, even color profile, changed to another extern player, changed to full hardware accel from auto.:
Source-------- FRE BD / VC-1
Format-------- Matroska/VC-1
File size------- 3 x 8.9GB
Video Bit rate ~13.1 MBps
Display AR---- 1920/1080 (16/9)
Frame rate---- 25 fps
Audio--------- ENG DTS-HD 5.1 @~2MBps / FRE DD 2.0 @192 -
- Official Post
Display Morethis is what i could get from a info file, before posting here i tried changing the player and the box settings, even color profile, changed to another extern player, changed to full hardware accel from auto.:
Source-------- FRE BD / VC-1
Format-------- Matroska/VC-1
File size------- 3 x 8.9GB
Video Bit rate ~13.1 MBps
Display AR---- 1920/1080 (16/9)
Frame rate---- 25 fps
Audio--------- ENG DTS-HD 5.1 @~2MBps / FRE DD 2.0 @192VC-1 is Microsoft proprietary video codec. It isn't the same as AVC or h.264
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VC-1 is Microsoft proprietary video codec. It isn't the same as AVC or h.264
so that codec is not supported by the device?
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- Official Post
so that codec is not supported by the device?
Not sure. It should be supported by 3rd party player apps like VLC or KODI using software decode.
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Hi,
Did you find a solution ? I have the same issue with the z10 and h.264 codex.
Thanks for your help
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Hi,
Did you find a solution ? I have the same issue with the z10 and h.264 codex.
Thanks for your help
no. i dont think the device support the codecs