BETA Software Update for Formuler Z10 Series devices - 10.10.21 Beta

SAM · November 23, 2021 at 11:15 AM Official Post

BETA Software Update for Formuler Z10 Series devices released.

Firmware Version : 10.10.21 BETA

MYTVonline 2 Version: 10.10.21 BETA

WARNING:

Install and use at your own risk. Software cannot be rolled back after installation.

If serious errors occur, please do factory reset.

Please keep in mind, this is Beta and could have also bugs or act unstable, it is for testing and not for productive use 24h with the box.

If you don`t want to test, please wait until official comes out. No Forum support in other threads if beta is in use, beta issues should be discussed only in this thread.

HowTo Install:

Home Menu -> Software Update -> press "1339" -> Red Icon and Beta Test SW appear (right corner) -> Press Red Button -> Firmware and Software are now shown, press "OK" button for install.

The install process and reboot works automatically! Please don`t turn off the box or plug out the power supply, could damage the box. The reboot after update needs always much longer than usual, please be patinate and let the box finish the install. If necessary reboot later once again.

Beta FW 10.1021 discussions only in this thread here. Other open threads with Beta issues will be deleted instantly!

We need to collect data and feedbacks on one place, thank you for your understanding.

Change Log

Firmware Version : 10.10.21 BETA

NEW: Implement HDR10+
FIX: Android Storage menu crashes
FIX: UI bug: Ethernet "Not connected" displayed in Android settings
FIX: UI bug: Static IP settings don't appear to be saved
IMP: Mouse right-click mapped to BACK action
IMP: Network Storage > add client support for SMB 2.1 and SMB 3.0 protocols
Bug fixes, optimizations, and performance enhancements

MYTVOnline 2 : 10.10.21 BETA

FIX: AFR fps display bug
FIX: Can't play catchup from single EPG under certain circumstances
FIX: FPS not displayed for some streams in detailed info banner
FIX: Some xmltv EPG not displayed
FIX: Some audio tracks not displayed
FIX: Crash after activating PiP
IMP: Improved external VOD player selection menu
Bug fixes, optimizations, and performance enhancements

MichaelBe · November 23, 2021 at 1:04 PM

Question about sound options in Android settings.

latest beta

if change to auto I cannot change volume with remote of the z10. the other option I have no sorround sound.

Samsung 4k TV 2020 with Samsung soundbar connected hdmi arc

SAM · November 23, 2021 at 2:02 PM Official Post

Install first the new Audioptimizer and execute once, test again and report.

MichaelBe · November 23, 2021 at 5:09 PM

OK thought it wasn't nessesary on z10 pro max, will try it. let u know.

thanks

MichaelBe · November 23, 2021 at 5:23 PM

just tried but no different some channels are very loud and some are very still so I have to adjust each channel volume manually with sound bar remote controle.

Blue_eyes · November 23, 2021 at 6:29 PM

Live TV is showing pixelation frequently.

Every few minutes the video is showing pixelation artifacts/disrupted video.

Pakete6 · November 23, 2021 at 9:45 PM

Hello, I'm doing a little better with the beta but the afd is going to regulate image with shutering or jerks with lack of fluidity

64pippo · November 24, 2021 at 11:04 AM

Hello, after the update unfortunately still the same...Live TV is frequently showing pixelation and image with shutering...Since this is a major bug, i wonder why it can´t be fixed? Hope there will be a solution soon,because like this it´s impossible to watch live tv ... all the rest works great,much better than the Zx..

Blue_eyes · November 24, 2021 at 12:51 PM

While watching VOD with a DD+ soundtrack, the volume cannot be controlled by the (remote control of the) Z10 Pro Max, the volume is at max.

Z10Pro Max is connected to the Yamaha receiver, which is connected to the Samsung TV.

When the soundtrack is DD+ the volume can only be controlled by the Yamaha receiver.

Have installed and ran Audio Optimizer, makes no difference.

MichaelBe · November 24, 2021 at 1:10 PM

Quote from Blue_eyes

While watching VOD with a DD+ soundtrack, the volume cannot be controlled by the (remote control of the) Z10 Pro Max, the volume is at max.
Z10Pro Max is connected to the Yamaha receiver, which is connected to the Samsung TV.
When the soundtrack is DD+ the volume can only be controlled by the Yamaha receiver.
Have installed and ran Audio Optimizer, makes no difference.

same here this was already before update and new optimizer when audio in Android option is set to auto!

Blue_eyes · November 24, 2021 at 1:25 PM

Quote from MichaelBe

same here this was already before update and new optimizer when audio in Android option is set to auto!

Correct, was identical prior to Beta and AO.

Andy · November 24, 2021 at 4:03 PM

Installed Beta firmware, Audio Optimizer ... made no difference.

Still unknown audio format when playing hi-def or DD+ encoded video files using media browser.

Dots · November 24, 2021 at 10:15 PM

Have installed beta version. Picture is still shuddering.

SAM · November 24, 2021 at 10:36 PM Official Post

Devs. still working on judder effect, with some luck could the fix come with official.

Blue_eyes · November 25, 2021 at 12:26 AM

Audio is running out of sync after a while. When the video starts (Live TV or VOD) audio is in sync but as time progresses audio starts to run out of sync….

This Beta version has more bugs than the previous version….

I am regretting that I installed this Beta version…

64pippo · November 25, 2021 at 11:17 AM

Quote from SAM

Devs. still working on judder effect, with some luck could the fix come with official.

Great news....because the box has the hardware basics for much moore performance...hopefully also Soundproblem will be fixed...

Paul_M · November 25, 2021 at 11:55 AM

It only works for 3 to 5 minutes. The system turns itself off. The latest beta update didn't help

SAM · November 25, 2021 at 12:37 PM Official Post

Quote from Paul_M

It only works for 3 to 5 minutes. The system turns itself off. The latest beta update didn't help

Please do factory reset.

Paul_M · November 26, 2021 at 7:09 PM

Quote from SAM

Please do factory reset.

It still turns off after recovery mode.

Is it a damaged box or the fault of the firmware

SAM · November 27, 2021 at 2:16 AM Official Post

Would like to see video from this issue if possible. No, it is not firmware or Software fault otherwise it would affect all users.

Seems you have to replace the box.

Andy · November 27, 2021 at 6:52 PM

Quote from Blue_eyes

Audio is running out of sync after a while. When the video starts (Live TV or VOD) audio is in sync but as time progresses audio starts to run out of sync….
This Beta version has more bugs than the previous version….
I am regretting that I installed this Beta version…

Same happening to me. The juddering is awful! Hope this will be resolved soon or I may have to do a factory reset!

SAM · November 27, 2021 at 7:39 PM Official Post

Are you able to test other Provider trial sub? Please take your time, test and report. Thx.

Blue_eyes · November 27, 2021 at 8:04 PM

Quote from SAM

Are you able to test other Provider trial sub? Please take your time, test and report. Thx.

Yes, will do a trial sub with another provider although the one I have is rock solid for multiple years now, never had any issues, until I upgraded from Z8 to this Z10. With the Z10 I only had the issue that with DD+ sound volume could only be controlled via the receiver and the sound was lagging the video, no pixelation artifacts issues at all, and only after the Beta update the video pixelation issues started and the sound is running out of sync after a while. Sound starts in sync but slowly moves out of sync.

Will report back coming week after the trial with another provider. Curious to see if that makes any difference. To be continued…

SAM · November 27, 2021 at 8:15 PM Official Post

Reported was all forwarded to the devs. Audio sync is in most cases Provider or big inet. latency.

Blue_eyes · November 27, 2021 at 10:30 PM

My latency is sub 50ms, 25-40 on average…. And besides that it only started after using the Z10Pro Max… I have friends that live nearby using the Z8 with same IPTV provider and poorer internet QOS/latency without this issue…

I would like to see an option for a direct passthrough of the audio to my receiver, so I can circumvent the audiocodec of the Z10.

That way I can exclude any audio effects caused by the Z10 audio implementation.

Can that please be submitted as a RFC to development?

Thanks for your support.

Gadget Man · November 27, 2021 at 10:47 PM

I am hoping to get the jerky/not smooth video issue resolved as soon as possible.

Blue_eyes · November 28, 2021 at 9:09 PM

Connected the Z10 Pro Max directly to the TV instead of via the receiver, in order to see if this would make any difference to the out of sync issues for the sound. It did not.

Whatever LiveTV channel or VOD movie chosen, sound would start to run out of sync after some time (45 minutes). As soon as you change TV channel it resynchronizes, only to run out of sync again after some time.

In order to see if latency causes the pixelation artifacts I watched the internet latency over a period of 6 hours. I could not determine any correlation. Pixelation happens regardless of latency, it can happen at 20 ms, and be non existent at 270 ms.

Will try with another IPTV provider in the coming days.

Blue_eyes · November 29, 2021 at 3:03 PM

Using a totally different IPTV provider gives the same results: Pixelation artifacts and sound runs off sync after a while.

Z10 Pro Max box connected to TV directly or via receiver makes no difference.

Hope an update will bring a solution soon, otherwise I’ll be selling this box and going back to the Z8.

SAM, should you have any other suggestions, please let me know.

Formuler All · November 29, 2021 at 11:10 PM

After update the audio is out of sync on VOD.

Blue_eyes · November 30, 2021 at 12:03 PM

I use high end HDMI 2.0b cables to connect my Z10 Pro Max to my receiver and TV.

Just to be sure the cables are not causing any issues I ordered Certified HDMI 2.1 48 Gbps cables. Will be interesting to see if these make any difference.

corleone13 · December 1, 2021 at 1:24 AM

Hello,

I have my box with the latest official build from Saturday and ever since,

at times, the replay failed after a couple of minutes and the only solution to get it working fine again is to uninstall and reinstall MYTVonline 2.

Do you think that the installation of this beta version might help ?

I have also an issue with the timeshift. After pausing the direct during 30-45 min (or so), everything is fine. But when I catch up on the direct ( moving forward when there are advertisements) and I’m close to it, it freezes and I cannot carry on playing it. If I move forward again, the play does nothing, I can rewind a bit to be able to play again but freezes again at some point.

Is it also known as a bug and potentially in the scope of this hotfix ?

I would be tempted by a factory reset, but having to reconfigure again all my favorites channels and group is a bit annoying 😒

Thanks very much in advance for your feedback !!

DX11 · December 1, 2021 at 11:57 AM

No audio sync issues with livetv even after one hour of watching, using a m3u playlist. I’m not using vod so i can’t test this.

Tested with a cheap HDMI cable directly on my tv and also via a toslink OUT from my tv on my toslink IN receiver.

Using DSL 35 Mb/s

64pippo · December 1, 2021 at 5:52 PM

Quote from Blue_eyes

Using a totally different IPTV provider gives the same results: Pixelation artifacts and sound runs off sync after a while.
Z10 Pro Max box connected to TV directly or via receiver makes no difference.
Hope an update will bring a solution soon, otherwise I’ll be selling this box and going back to the Z8.
SAM, should you have any other suggestions, please let me know.

similar for me,when watching VOD, video and sound runs off sync.Live tv and series seems to be ok. besides ,everywhere no fluid picture and sometimes pixelation. With the zx i had other problems, but never this...hopefully the update will fix those problems...

Blue_eyes · December 1, 2021 at 7:12 PM

Quote from DX11

No audio sync issues with livetv even after one hour of watching, using a m3u playlist. I’m not using vod so i can’t test this.
Tested with a cheap HDMI cable directly on my tv and also via a toslink OUT from my tv on my toslink IN receiver.
Using DSL 35 Mb/s

I am connected via stalker MAC address.

HDMI 2.1 cables made no difference.

Sound runs out of sync for Live TV and VOD but only after an extended period of time (noticeable only after 45 minutes or more) and only if you do not change channel or otherwise disrupt the active stream/LiveTV/VOD.

I have done everything to exclude a root cause other than the Z10 Pro Max box, and can therefore only come to the conclusion that it is the box/firmware that is causing the pixelation artifacts and the out of sync audio and disfunctional volume control for non PCM audio.

SAM when can we expect a new update that solves these issues?

Kingcool · December 4, 2021 at 4:20 PM

Can confirm the pixelation problem on all channels. No issues before beta update.

And no it's not provider problem as the channels are through web script.

Blue_eyes · December 4, 2021 at 4:38 PM

Pixelations artifacts are most manifest when watching HEVC content.

When watching regular HD content I notice hardly any pixelation.

Sound running out of sync is happening regardless of compression technology used.

SAM · December 4, 2021 at 9:09 PM Official Post

Thank you for reporting, please continue. Forwarded last reports.

Blue_eyes · December 6, 2021 at 6:33 PM

Updating Audio Optimizer from version 1.0.0 to 1.2.0 did not make any difference to the audio out of sync issues. Furthermore audio out of sync happens for both H.264 and H.265 compressed content, with Live TV as well as VOD.

After watching over 18 hours of H.264 compressed content (Live TV and VOD) I can confirm that the pixelation artifacts are not occuring with H.264 compressed content, only for H.265 compressed content.

shane36nz · December 6, 2021 at 9:11 PM

that fixed the problem of the picture blanking out every 30 seconds - thank you

Scoughty · December 7, 2021 at 3:45 PM

Also did the update. Now I have jittering on all streams/channels in MytvOnline2 and it knocked out one of my services, can't login, deleted the service and re-added it, still no luck, but can login on another device so service is confirmed and working. Other streaming apps appear to be ok. Haven't noticed if the screen blacking out is corrected yet, but hasn't happened since update. Don't seem to an issue with sound as others report. I'm having to send the box back shortly here to the dealer, I bought some time waiting for the update, technically it was beta, but not sure if I can extend it further. Note, this is the second box that is doing the same things. I'm going to have to set up the first one again because of the jittering. I will explain it to the dealer. But it needs to be correct very soon.