I keep getting a "Download Failed" error when trying to update via OTA. Is there a way to update via USB? I hope I do not have to factory reset...fingers crossed.
Z10 ProMax Firmware update via USB???
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- Z10 Pro Max
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CatButt -
September 25, 2022 at 7:58 PM -
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- Official Post
Is reported to Formuler, please be patience until the final update come out. No usb files only Ota updates.
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- Official Post
I keep getting a "Download Failed" error when trying to update via OTA. Is there a way to update via USB? I hope I do not have to factory reset...fingers crossed.
This has been reported but logs from your device are necessary for further inspection.
Please send logs right after reproducing the issue following the next instructions: How to send logs Let us know the tracking number.
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This has been reported but logs from your device are necessary for further inspection.
Please send logs right after reproducing the issue following the next instructions: How to send logs Let us know the tracking number.
Just touching base to see if the logs were received (mostly did I send them correctly). I am having some glitchy issues and hoping that getting the latest update my directly or indirectly resolve them.
Thanks much
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- Official Post
No, seems update server need to be restarted, already reported to Formuler. Try tomorrow afternoon again to update.
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working now 100%
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- Official Post
Still having same issue today...2 updates need to be completed but the same "Download Failed" error. Is there any way to resolve this? Do I need to contact someone at Formuler directly?
Your logs weren't sent. Please try to reproduce the issue and send logs again. Make sure to reproduce the error again for the logs to record this issue.
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- Official Post
Still same issue with downloading update?
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- Official Post
Could you please reboot your box, go to update app start uodate and when thee download error appear after that send log file again? Please post tracking no. I will forward this tomorrow again.
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- Official Post
Ok, i forwarded your Tracking No. directly now, let us await answer.
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- Official Post
The last answer was, they working on it.
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- Official Post
Are you still having this problem? Open Memory cleaner and delete cache and some apps. Reboot your box and see it helps
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The last answer was, they working on it.
Great...thx much
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I am still having the problem. I did clean the cache via the Memory Cleaner. I removed a couple apps that I never really used. If you want me to remove specific apps, let me know and I will do so.
Hmmm, this is weird. Four months was on a business trip and arrived home just a couple of days ago, turned on my Z10 pro max and my box updated with no problems...
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- Official Post
Mine has updated in the past with no issues whatsoever...not this time though. I keep getting the Download Failed error.
The devs will release a new version of the Software Update app this week. It may solve your problem.
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- Official Post
Mine has updated in the past with no issues whatsoever...not this time though. I keep getting the Download Failed error.
A new version of the Software Update app was released. Open the Software Update app on the home screen of your device and it should auto-update the Software Update app version to v10.10.13
After that, click the "Start Upgrade" button inside the Software Update app to download and install the new software.
If you encounter any errors again, please post a photo of your TV screen that shows the error.
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- Official Post
It did not...same result. The screen says "Update to 10.10.13-149-f73ee80" then under that says "Download Failed". The Software Update button on the home screen shows 2 updates (red circle with the number 2 in it)...its been that way for months now.
Please provide a video that shows the exact issue for further investigation. You can upload the Image/Video file here: https://streamable.com/ > Upload file > Copy link > Paste the link with your reply. Also, send logs right after the issue reappears following the next instructions: How to send logs
After you do the two above, try to factory reset your device manually following this video and check if the issue remains. -
20221110_141358streamable.com
Log Tracking #:C05197 "Log Files Sent..."
Performing reset now...will reply back with results.
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- Official Post
Could you please do following, it`s worth a try: home menu->settings->apps->see all apps->Formuler Update->Force stop and than clear data and cache + uninstall updates.
Go to Market and update to latest version, try again with update.
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- Official Post
Great that factory reset solved the issue.
