trying to help a family member who just bought the new z11 pro max.
I have the z10 pro max and creating a new portal was pretty simple.
On the z11 we created a new portal with the exact URL, username and password as supplied by the iptv provider.
At some point we get an error message:
Connection failed, please check your internet connection and portal URL
Code 1010
We do have an internet connection as the firmware was updated and youtube is working.
No question mark or something at the connection symbol.
We checked on the webpage of the provider and the subscription is set to active.
What could be wrong?
I also missing the symbols that i have when i create a new portal that you can click you connect.