I've turned of VPN, and all has worked wonderfully since
VOD issue
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It's several months since your problem but over the last few days I've been experiencing the same problem with most (but not all) TV series not playing. Just hangs and then says failed. I have a Z11 pro 4k box with TVonline3 and have refreshed the source many times, both via the source and via the box. Anyone having the same problem?
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- Official Post
Ask provider to refresh your sub or give you other url and login data.
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Hi
I have a similar issue where VOD is not working on my Formuler z11 pro. I have tried data sync, content sync and also tried device factory reset. Please have a look into it. I have submitted the logs from my device with tracking number : 0000001932E39.
Thank you.
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I also have that problem and already tried TiviMate or even VLC as external player.
I get full speed in a speed test, but when I double press Info during VOD it only loads with 1.5Mbps.
My tracking number is: 000000198ABC7 -
I have the same issue Z11 Pro Max. It has been going on for days. No VOD, but TV Series and Live TV work. System is up to date. I have restarted unit (multiple times), refreshed content (multiple times) and disabled VPN. Everything works perfectly on another system. Logs have been sent (tracking number 00000018964CD). Please help!
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- Official Post
I have the same issue Z11 Pro Max. It has been going on for days. No VOD, but TV Series and Live TV work. System is up to date. I have restarted unit (multiple times), refreshed content (multiple times) and disabled VPN. Everything works perfectly on another system. Logs have been sent (tracking number 00000018964CD). Please help!
Thanks for the logs. We'll look into this issue based on your logs. We'll also open a conversation with you for further investigation. Please check your inbox.
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Thanks for the logs. We'll look into this issue based on your logs. We'll also open a conversation with you for further investigation. Please check your inbox.
You’ll look into plowesters log but not into mine? Well, thanks….
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- Official Post
You’ll look into plowesters log but not into mine? Well, thanks….
Since all of you wrote it is same issue, should log file from one user be enough to find the reason and fix it with next update. If more log files needed, this will be posted here.
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- Official Post
You’ll look into plowesters log but not into mine? Well, thanks….
Addition to what SAM said, logs are only stored for a short amount of time due to the server capacity. Please send the log again if the issue happens again and let us know immediately.
