Z10 Pro Remote LED

Last year I installed a Z10 Pro at a dear friends place in the next province.

Today she called me up and said it is not working.

I asked her to press the STB button at the top right. She did and said nothing is happening. I asked her if the little LED light on the remote came on when she pressed it. She said no. I thought maybe the batteries are dead. I asked her to press the TV button on the left side. She did, the LED light came on and the TV came on. So it appears the remote batteries are fine. She tried the STB button again and nothing happened and the LED did not come on.

I have a Z8, with a totally different remote so I can not see if the STB button does in fact light the LED. Can someone with a Z10 remote tell me if the LED light comes on when you press the STB button?

I am probably going to have to go to her place tomorrow just to get it all going again for her.

Thank you in advance.

Quote from henkie

Yes,the LED light comes on when you press the STB button on a z10pro and its IR remote

Hmm, I wonder what could cause the STB to not work while the TV button works.

I will bring fresh batteries with me. I hope the remote is not going bad. It is only a year old.

Thanks for your reply.

Quote from 175n

Where are you seeing these numbers?

Oops, sorry, wrong numbers. I corrected the original post. Thanks.