Missing / blank cover art in TV Series

We asking all new users to read the articles below, before creating their first posting or thread.

  • 4. Instruction Articles

      • Please note, in this forum are only English threads and postings allowed, without any exception!

      Please follow the forum rules, thank you for your understanding.

1st Official Post

    We are a Formuler reseller and also a service provider. We have had several clients report the same problem...

    When viewing the Favorites group in TV Series, series are listed with the text below, the gold star, but the cover art is missing/blank. See attached photo. The cover art is displayed when viewing the same series in the All group or in the other groups/categories. It's only in Favorites that it is missing. And when a new series is marked as a favorite, it has cover art in Favorites, but the others do not.

    The most recent report is from a Z10

    Firmware is latest (10.10.52 Official)

    MOL2 is latest (10.10.59 Official)

    Clearing MOL2 app cache does not help.

    A factory reset seems to fix this, temporarily, but we had one client report that the problem returned after some time, even after a factory reset. We avoid factory resets if at all possible as we use a custom configuration and as a result cannot do a backup/restore, so all favorites are lost with a factory reset. TIA!

    • Official Post

    I've sent you a conversation. Please check your notification top-right.