Warranty and After-Sales Service

Hello,where i can find more help about Z11 pro max warranty? Nothing speak about in the little book with my tv box...tks for help!

Quote from Mevi

Check with your seller.

This is the answer i get: (All of our products come with a one-year warranty as standard.) I just need the PRINTING DOCUMENT and Description of warranty. I have a claim for one tv box,and the assurance ask for this document...any help from the staff?

Formuler Website: 💬 Warranty and After-Sales Service Guide

• Please gather your purchase history, purchase receipt, and contact the seller listed on your purchase receipt and ask for warranty instructions.
• Your seller should give you proper after-sales service following their regional rules and regulations.

Quote from SAM

Not sure what you mean with Printing Document. You need only the Invoice you paid to proof purchase from him.

Sorry for Delay...Sam this is the warranty explain for Formuler Box. I found it in the dealer web page...

###Warranty

To initiate a warranty, claim for a device that has manufacturing flaws, you must first contact us to get a Return Authorization (RA) form. Once accepted, you must return the damaged goods in its original packaging with its original contents, together with proof of purchase and the return authorization form, to the supplied address. Without a RA number, returned products will be refused.

You are responsible for the expense of returning the item. You must ensure that the items are carefully wrapped in appropriate packing for safe transportation in order to avoid damage during transit. Inadequate packing will invalidate the guarantee if any damage occurs during transport. Returns must be traceable and electronically trackable during transportation and delivery.

You will not be charged for components or labor in connection with the repair. If the damaged item is unable to be fixed and a replacement is not available, a full refund will be sent to the payment method used to make the purchase.

You are responsible for examining the merchandise immediately upon receipt from Formuler. If items are delivered defective or damaged, photographic documentation of the damage must be obtained and submitted to us within 24 hours of delivery. Certain carriers will deny claims for transit damage after this time period.

This warranty excludes the following:

Accessories does not covered under warranty.
Harm to products or parts caused by accident, mishandling, neglect, misuse, improper installation, use, operation or inability to follow instructions contained in the handbook for the operation and use of the item, water, fire, electricity surges, spikes or overloads, rodents or other animals.
Damage to items or components caused by poor installation that does not follow the installation instructions included with the product or component.
Damage to products or components caused by repair or attempted repair by someone who is not an authorised repairer of Formuler or the product's or part's manufacturer.
Any items or components that have had their serial numbers removed, altered, or defaced.
Speakers and subwoofers with blown, blackened, or charred voice coils, or other damage caused by electrical surges, spikes, or overloads.
Formuler will not replace products or parts that are discovered not to be defective or that the reported fault cannot be reproduced. In this situation, Formuler maintains the right to impose an assessment fee in addition to the cost of returning the product or part to you.

Replacement of components required owing to regular wear and tear.
The expenses of removing and returning items or components to Formuler or an authorised repairer/service center, including packing and freight charges, as well as the costs of reinstalling the product upon return.
The repairing time for the unit with issues is usually 2-3 weeks.

Our goods come with assurances that cannot be exempted under any consumer protection laws. For a material failure, you are entitled to a refund or exchange, as well as reimbursement for any additional reasonably anticipated loss or harm. Additionally, you are entitled to have the items fixed or replaced if they are not of acceptable quality and the defect does not constitute a serious defect.###

Quote from SAM

Ok, this is seller warranty instruction, how to contact and get RM No. All of them use almost same text.

Yes, agree with you!