Unusual case of no internet on second provider

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1st Official Post

    Hello everyone, I had a Z11 pro max with 2 providers in Mac and XC in the same box with no issues until the video or pictures started showing on and off. I tried reset and every trick in the book which didn't work and I suspected it to be a hardware issue. I just a new Z11 pro max to replace the faulty one. After setup the Mac sub worked fine but the XC sub live tv won't work and I get no internet connection but VOD and Series play alright. I contacted my provider for the XC sub and he say the problem is at my end. I have this setup mac and xc on same box for more than 3 year with Nord VPN in the router with no issues at all. I have tried changing dns from quad9 to cloud flare no success. I installed tivimate on the box for the xc account didn't work. It's only the live tv section of the xc that gives me no internet connection. A change from wired to wifi didn't solve my problem. Help is need here guys any form of suggestions will be appreciated

    • Official Post

    Does your XC url ends with "/" or without? Try both + deactivate for test phase cloudflare DNS and use isp dns server + deactivate VPN. If it works again, then activate step by step again and you will find the issue.

    The picture on/off can be HDMI Cable or AFR.

    Deactivate vpn first.

    I got i with a provider "d". 🤫🤫

    When i connected to united king it wont work. Cause url is blocked theren

    When i connected to my home country it work.

    Try first vpn off and test.

    Then try other counties or countries next to tour country. Or netherland.