problems with last update

iptv lausanne · June 2, 2021 at 11:48 PM

since the last update the formuler Z+ switches off or resets when changing channels! will it be possible to help? I have a lot of customers to complain, thanks

Jennie · June 3, 2021 at 2:44 AM Official Post

Hi,

Do you mean a black screen appears intermittently when changing channels?

If so, please check if the AFR option is enabled, a short black screen can be shown due to the frame rate adjustment by this option.
Go to Mytvonline 2 > Menu > Settings > look for AFR option.

iptv lausanne · June 7, 2021 at 10:25 AM

Code

no, the problem is when I change the channel, go back to the main menu and restart the portal again. if necessary, activate a mac so they can check

CBP ADM · June 7, 2021 at 4:36 PM

In case of black screen try:

1. use a different HDMI cable or TV

2. change to connect your device to another TV HDMI port

3. Press and hold the resolution button for 5 seconds on your Formuler remote

Display setting will be set automatically with "HDMI auto adaptation option enabled" message.

Troubleshoot "No Signal" or "Invalid Signal" or "HDCP 2.2 error" on TV (adjust resolution)

In case of going back to the main menu try:

1. data delete

Home > setting > android setting > apps > Mytvonline2 > data delete & cache delete

2. factory reset

Home > setting > factory reset

newind10 · June 8, 2021 at 9:42 AM

hello, i have the same , i found in another topic the same problem " Connecting to.."Portal" PROBLEM!! "

but there is not the solution, thank you

newind10 · June 8, 2021 at 9:45 AM

is not the black screen, if you zapping between the channels just in boxes with mytv online 1 , it goes to dashboard

newind10 · June 8, 2021 at 9:49 AM

Quote from iptv lausanne

since the last update the formuler Z+ switches off or resets when changing channels! will it be possible to help? I have a lot of customers to complain, thanks

it happens aswell on mytv online 2? as u posted on box neo topic

iptv lausanne · June 8, 2021 at 9:50 AM

Code

<img src="https://www.formuler-support.tv/attachment/2421-ficheiro-000-png/?thumbnail=1" class="woltlabAttachment" data-attachment-id="2421" id="wcfImgAttachment0">the problem is in mytvonline, in series z with mytvonline, many customers complaining, it even appears with the date of manufacture 10-05-2021, when this box is with me for more than 2 years.

iptv lausanne · June 8, 2021 at 9:50 AM

Jennie · June 8, 2021 at 11:09 AM Official Post

Quote from iptv lausanne

Code

<img src="https://www.formuler-support.tv/attachment/2421-ficheiro-000-png/?thumbnail=1" class="woltlabAttachment" data-attachment-id="2421" id="wcfImgAttachment0">the problem is in mytvonline, in series z with mytvonline, many customers complaining, it even appears with the date of manufacture 10-05-2021, when this box is with me for more than 2 years.
https://streamable.com/puhs22
https://streamable.com/dlzlog

Hi,

Thanks for your feedback.

I've made a conversation with you. please check the conversation.

TiagoVB · June 13, 2021 at 11:53 PM

Quote from iptv lausanne

I have exactly the same problem as described per this user, factory reset didn't help. I believe it start doing this after the latest update.
Is someone able to help me?
I can give more information if needed. Thank you guys.

Jennie · June 14, 2021 at 10:21 AM Official Post

Quote from TiagoVB

I have exactly the same problem as described per this user, factory reset didn't help. I believe it start doing this after the latest update.
Is someone able to help me?
I can give more information if needed. Thank you guys.

Hi,

did the issue occur on Z+? please let me know which model the issue occurs

TiagoVB · June 14, 2021 at 10:30 AM

Quote from Jennie

Hi,
did the issue occur on Z+? please let me know which model the issue occurs

Thank Jennie for the reply.

Yes the issue still occurs in the Z+. Its being happening since the last update the HOTFIX 2.0.10 (I believe, not sure exact number but it is the lastest for sure).

The behaviour is exactly the same as the other user suggests in the streamable links:

Jennie · June 14, 2021 at 11:20 AM Official Post

Quote from TiagoVB

Thank Jennie for the reply.
Yes the issue still occurs in the Z+. Its being happening since the last update the HOTFIX 2.0.10 (I believe, not sure exact number but it is the lastest for sure).
The behaviour is exactly the same as the other user suggests in the streamable links:

Thanks for your feedback.

I already delivered it to the developers.

I will reply to you when more information is available.

TiagoVB · June 19, 2021 at 1:07 PM

Quote from Jennie

Thanks for your feedback.
I already delivered it to the developers.
I will reply to you when more information is available.

Hello Jennie,

Sorry to bother you, do you had any updates from the devs about this subject?

My Formuler keeps unusable Thank you so much.

Jennie · June 21, 2021 at 7:07 AM Official Post

Quote from TiagoVB

Thank Jennie for the reply.
Yes the issue still occurs in the Z+. Its being happening since the last update the HOTFIX 2.0.10 (I believe, not sure exact number but it is the lastest for sure).
The behaviour is exactly the same as the other user suggests in the streamable links:

The developers are looking into the issue. I will let you know when more information is available.

Also, can you let me know the exact Firmware&Software version of your device?

Go to settings > Update > Check the current Firmware version&IPTV version of your device and let me know

Den123 · June 21, 2021 at 8:08 AM

Mytvonline2 keeps stopping

CBP ADM · June 21, 2021 at 12:30 PM

Den123

Try to uninstall and reinstall. If not, Factory reset using USB.

TiagoVB · June 21, 2021 at 7:35 PM

Quote from Jennie

The developers are looking into the issue. I will let you know when more information is available.
Also, can you let me know the exact Firmware&Software version of your device?
Go to settings > Update > Check the current Firmware version&IPTV version of your device and let me know

Thank you.

Jennie · June 22, 2021 at 7:14 AM Official Post

Quote from TiagoVB

Thank you.

Thanks for the information.

Jennie · June 30, 2021 at 11:28 AM Official Post

Quote from iptv lausanne

Code

<img src="https://www.formuler-support.tv/attachment/2421-ficheiro-000-png/?thumbnail=1" class="woltlabAttachment" data-attachment-id="2421" id="wcfImgAttachment0">the problem is in mytvonline, in series z with mytvonline, many customers complaining, it even appears with the date of manufacture 10-05-2021, when this box is with me for more than 2 years.

Hi,

Thanks for the waiting.

The issue was patched in the latest BETA software.

If you would like to test the BETA, please follow the instructions below:

Open the Software Update app
Press 0227 on the remote
Download and install the available BETA software
Test the issue again and let us know the result.

Jennie · June 30, 2021 at 11:29 AM Official Post

Quote from newind10

is not the black screen, if you zapping between the channels just in boxes with mytv online 1 , it goes to dashboard

Hi,

Thanks for the waiting.

The issue was patched in the latest BETA software.

If you would like to test the BETA, please follow the instructions below:

Open the Software Update app
Press 0227 on the remote
Download and install the available BETA software
Test the issue again and let us know the result.

TiagoVB · June 30, 2021 at 10:10 PM

Quote from Jennie

Hi,
Thanks for the waiting.
The issue was patched in the latest BETA software.
If you would like to test the BETA, please follow the instructions below:
Open the Software Update app
Press 0227 on the remote
Download and install the available BETA software
Test the issue again and let us know the result.

it may not be free of issues, but the preliminary tests were very promising, as I was unable to reproduce the reported bug, using the beta update.

Thank you for your commitment to the issue.

Jennie · July 1, 2021 at 2:39 AM Official Post

Quote from TiagoVB

it may not be free of issues, but the preliminary tests were very promising, as I was unable to reproduce the reported bug, using the beta update.

Thank you for your commitment to the issue.

Thank you for confirming that the issue has been resolved.

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