In the menu Screen resolution the display mode and color space settings are not saved

Blue_eyes · October 12, 2021 at 3:01 PM

When I manually change the display mode settings (in the menu Screen Resolution) to any other value than AUTO, the settings automatically default back to AUTO after exiting the menu.

The same is true for the Color Space Settings in the menu Sreen Resolution. Any manual value chosen defaults back to Auto, even when one chooses the same value that the AUTO option selects.

Apparently the Screen Resolution menu does not save any manual chosen values (Display Mode and/or Color Space Settings) and always defaults back to AUTO.

Bilstax · October 13, 2021 at 5:37 PM

How about to do Factory reset?

Blue_eyes · October 13, 2021 at 11:24 PM

Quote from Bilstax

How about to do Factory reset?

Do you have the Z10 and not have this issue?

Would like to hear from other Z10 users if they experience the same issue or not.

Bilstax · October 14, 2021 at 9:58 AM

Quote from Blue_eyes

Do you have the Z10 and not have this issue?
Would like to hear from other Z10 users if they experience the same issue or not.

Yes , i have and there isn't same issue with you /. so recommanded the factory reset.

Blue_eyes · October 14, 2021 at 11:06 AM

Will give it a try (factory reset) and post the outcome here.

Blue_eyes · October 14, 2021 at 12:10 PM

It already sounded too good to be true.

Did a factory reset, but it did not change the behaviour.

I do now know when the settings default back to AUTO.

This happens when the Z10 box is switched from ON to STANDBY and back to ON.

The chosen settings are kept as long as the box is not switched to STANDBY (or OFF).

But once the box is switched to standby the chosen settings default back to AUTO.

I have

HDMI control set to ON (Allow the TV to control Z10ProMax)

Turn on/off TV to ON

Wake/Sleep Z10ProMax to ON

Player Options

Auto Frame Rate (AFR) to OFF

HDMI cables are 2.0 high end brands

TV is Samsung 4K UHD

Z10 is connected to Yamaha receiver and the receiver connected to TV

It’s not a big issue because all Z10 functionality works well, it’s just strange that the box does not keep the chosen settings but defaults to AUTO when it goes in STANDBY mode.

Hopefully this and the other glitch (impossible to set a custom wallpaper, see my other topic) will be solved in a future update.

speedracer · October 14, 2021 at 1:17 PM

Use the shutdown option (powermode - power key behaviour).

And not standby.

See if that changes anything.

dirkdej91 · January 4, 2023 at 11:07 AM

I have the same problem, i’ve tried everything without any result. Every time the default setting 4k60hz are setting back. I want 4k50hz.

Factory reset, another hdmi cable, hdmi cec on/off, AFR on/off..

I hope there is a solution that the settings are saved!

Marchella · January 4, 2023 at 9:00 PM

Quote from dirkdej91

Every time the default setting 4k60hz are setting back. I want 4k50hz.

let me ask you, what does that get you?

dirkdej91 · January 5, 2023 at 11:25 AM

Quote from Marchella

let me ask you, what does that get you?

at 60hz then my image stutters very much, so this does not look comfortable at all. at 50hz I don't have this problem, and the image runs just perfect. but it continuously jumps back to the automatic setting, in this case the unwanted 60hz

Marchella · January 5, 2023 at 11:36 AM

dirkdej91 I see... Yes, I also confirm that there is such a bug, last night I put 4k50hz but after turning on in the morning in the settings is already avto 4k60hz

dirkdej91 · January 8, 2023 at 2:06 PM

Theres no solution???

SAM · January 8, 2023 at 2:40 PM Official Post

dirkdej91

Support in Conversation or Thread, but not both! Please follow the Forum rules.

Here again what i wrote in Conversation and reproduced. With this the box resolution do not change to auto even if you cut the power from the box!

Quote

Ok, seems under some circumstances the resolution change. I reproduced if you change the HDR Output Mode, the resolution setting will fall back to Auto.
Please go into Settings ->Display -> set your HDR output that should stay, to Adaptive or Off.
Then go to Settings ->Display -> Screen Resolution -> Color Space Settings and do not leave on Auto , change to some other setting.
Last setting, Settings ->Display -> Screen Resolution -> Display Mode -> change from Auto to 4K/50Hz. Now should even after restart all stay like it is. Please test and let me know if stay or change. If change write what was done from you side, before the resolution changed back.

matte · March 11, 2023 at 8:20 PM

I have tried what Sam describes without effect. The settings return to auto.. resolution in display mode automatically switches to auto 4k 30hz when I start the box from standby. I have to change this manually to 1080p 50hz every time I start the box. Is there any more setting to do to avoid changing this every time I start my box

matte · March 12, 2023 at 8:56 AM

Shutdown mode = power off works for me. but then I have to log in with the ( mol ) app every time I turn on the TV. If I set the setting to standby i go directly to the TV channel, but then have to change the screen resolution manually. Maybe a bug?????

goofboog · May 19, 2023 at 9:10 AM

I have the same problem with the Z11!

Tried wat Sam suggested: no result. Does not save settings and returns to auto...

Do I have to open a new thread in the Z11 forum?

Formuler Z8 · May 20, 2023 at 2:33 PM

Done all of this still does not work.

Quote from SAM

dirkdej91
Support in Conversation or Thread, but not both! Please follow the Forum rules.
Here again what i wrote in Conversation and reproduced. With this the box resolution do not change to auto even if you cut the power from the box!

SAM · May 20, 2023 at 6:28 PM Official Post

Please factory reset the box and be sure you use the latest update.

After setup, do not activate HDMI CEC at the beginning (test) and follow the post #13 with settings.

Sorry but it is not general issue, so we have to find out why this happens.

If this happens again after recommended, please make video and upload to streamable.com, post here the video link. Thx.

sparren · May 20, 2023 at 7:02 PM

Quote from goofboog

I have the same problem with the Z11!
Tried wat Sam suggested: no result. Does not save settings and returns to auto...
Do I have to open a new thread in the Z11 forum?

I have same issue

stephane.gros · July 29, 2023 at 11:40 PM

I have the same problem.

When I connect directly with my tv .. working.

When i connect my formuler z11 pro with my ampli onkyo not working.

The settings video don't save.The resolution setting will fall back to Auto.

I have formuler z8 and I have have this problem.I have try factory reset and same problem.

Thanks

Swenerd · January 4, 2024 at 8:56 AM

Same issue for me on the z11 i change resolution but it always go back to 4k 60hz whatever i set it to. Anyone found an solution that works?

Belgiumuser · January 4, 2024 at 4:22 PM

Quote from Swenerd

Same issue for me on the z11 i change resolution but it always go back to 4k 60hz whatever i set it to. Anyone found an solution that works?

Old bug, I tried it so often on all from z7 to Z11. Never got this fixed.

IPTVJacom · January 18, 2024 at 3:14 PM

Yes for sure. I have the same issues with my Customers I have sold Z10 boxes to and with my own Z10 Pro Max and my new Z11 Pro Max. There needs to be an update to correct this I would think. It may turn people off from buying these. Personally I really like the product but this should be a no brainer to correct as everyone like me has tried every option available to correct.

SAM · January 19, 2024 at 9:59 PM Official Post

Ok please test following settings on your Tv and Box Z10/11.

Step one.

TV:

- Activate HDMI HD ultra deep colour for HDMI port where your Box is connected. Please note on different TV`s this could have different name. Example was for LG.

Reboot the Tv and when tv ON, then the Box too.

Step two:

Box.

Display and Sound Settings:

- Screen resolution, set to what you want to use. (No Auto)

- Colour Space Settings set manually to desired and which can handle your TV! Start with lower. (No Auto)

- HDR Output Mode = OFF ( Later you can activate again if the issue is solved for you)

- HDCP = 1.4

HDMI CEC:

Turn for first tests the HDMI CEC off (later activate again)

Please test now all possible scenarios with box, Standby, restart, MOL3 watching, closing etc. and look on the settings from time to time if they change. And.. if they change, please report Box Model, what exactly has happen and what have you done before this happen. Report makes only sense if all settings are done like written. Thx.

IPTVJacom · January 27, 2024 at 5:59 PM

Thanks for the reply Sam. I went back to the Customers with some new hdmi cords etc. and found the issue was a bad HDMI port on the TV.

sparren · January 27, 2024 at 6:35 PM

I have new hdmi to both z10 pro max and 11 pro max and for me it change back to auto after 2-3 days

sparren · April 15, 2024 at 8:35 PM New

Any update or solution for this problem?

sparren · April 17, 2024 at 9:44 PM New

Any solutions yet Sam? I have both on formuler z10 pro max and formuler z11 pro max

SAM · April 18, 2024 at 5:42 PM New Official Post

Please open ticket on Formuler support and deliver Video from both boxes and TV Brand name. I can not reproduce on my side because settings stay always saved.

sparren · April 18, 2024 at 6:19 PM New

Quote from SAM

Please open ticket on Formuler support and deliver Video from both boxes and TV Brand name. I can not reproduce on my side because settings stay always saved.

Its not easy to reproduce because it changes back to auto after sometimes 1 day and sometimes 3 days

I have LG nano sk8100

SAM · April 18, 2024 at 6:26 PM New Official Post

If you can reproduce, the video would be useful for the devs. so they can go in research.

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