Z11 Pro Max Portal connection issue with NordVPN

Hi there ! The first I installed my z11 pro max, everything went fine. I mean, while using XC API with Nordvpn on, I successfully connected to the service. After turning off the box, it couldn’t connect anymore for days now. Does anybody know what maybe the cause ? My IPTV won’t connect without vpn as my isp is blocking it. So till now I always use vpn on my z8 pro without issue…

P.S. : while connected to Nordvpn the system doesn’t not show the key in the right upper Conner of the system like my z8 pro used to. As if mytvonline3 having issue to connect through. I don’t know. Can anybody light me up ? Thanks

Quote from dzataba

Hi, the z11 pro max does not show the key to indicate that you are connected to VPN. I have a similar set up z11 pro max with nord VPN. I previously had a z8 pro and there was no problem with the key showing at the top right corner of the the screen.I raised this issue earlier on when z11 series came onto the scene. This my fix on checking am connected to VPN. Download and instal analiti speed test from the market place. Always do speed test and analiti will display what you are connected to a VPN server or your ISP. My VPN connection is from my router am not using the nord VPN app. Also make sure you are properly connected every time you want to use mo3. Sometimes a simple restart of box will reconnect you. Hope this helps.

Thanks for replying. Yeah, I have analiti speed already installed. And Nordvpn is fully connected. I tried to restart several times even unplugging it from power source. Beside other app will load my playlist successfully with vpn connected… So I believe the problem is within Mytvonline3. We are buying formuler products because of Mytvonline. I cannot have formuler and be using third party app within for IPTV. The funny thing is that it loaded successfully the first time I did the settings. Now it will take several minutes showing 0%, then show 5% and get stuck right there with error "CONNECTION FAILED" CODE : 1010.

Quote from z11pronotmax

Are you using split tunneling? And if yes make sure you are enabling vpn for MOL3 and not disabling it. Some vpn apps make you enable the apps that will connect without vpn, others make you enable the apps that will use vpn...

It's a parody, every time i switch vpn apps i always need to read the fine lines LOL

That's the only reason i see for not getting the vpn key on MOL3. If you are not using split tunneling then vpn is probably not connecting at all...It says connected but...check with a speedtest app!!!

Thanks for replying. Yes I’m using split tunneling. And MOL3 is working with vpn. Same way I used to on Z10. Nordvpn makes you enable (adding to split tunneling) the apps that will connect without vpn.

By the way after trying another URL ending with .COM (because there are additional urls directing to the same server provided by my service provider) for the same package with the same username and password in XC API, MOL3 loaded successfully. Only Tv series will not play ("failed to load VOD data" as error). And the key for vpn is showing on MOL3, but the vpn is not still doing well it’s job within MOL3 because the flags of the channels not being displayed as it supposed to while I’m using vpn on Z10 and Tv series not playing.

In conclusion :

1. The system recognizes the vpn because the speed drops from 800mb to 100mb which is normal.

2. MOL3 is not interacting well with VPN for some reasons (lack of unlocking the all the blocks by the ISP). I repeat MOL2 is not giving me this issue on Z10 with the same portal.

3. MOL3 will not load some portal URL ending with .XYZ like my own even with vpn.

I hope the staff will work on those facts. So I’m waiting for formuler to fix these issues on the next stable update.

P.S : I’M USING THE BETA TO DO THESE TESTS AS FAR AS THE PREVIOUS FIRMWARE WAS NOT SOLVING MY PROBLEM.

I finally found out where the issue is. After trying many options by exclusion in NordVPN, I realized that the "SPLIT TUNNELING" is causing the problem.

I must use a vpn (NordVPN) to connect to the kind of portal I have. But once I put even one system app, like formuler Update, formuler remote inside the "SPLIT TUNNELING" option to enable it to work without vpn, it will immediately affect Mytvonline3 to connect to my portal. As if enabling "SPLIT TUNNELING" somehow disables vpn for Mytvonline3. And the VPN key won’t show at homepage meanwhile the vpn is well connected and green. I don’t know why. It’s a mystery. Maybe code compatibility issue on z11 Pro max system while "SPLIT TUNNELING" is triggered in NordVPN.

So once, I empty the "SPLIT TUNNELING" option with no apps, Mytvonline3 connects to portal and works like a charm, and SHOWING THE VPN KEY AT THE RIGHT UPPER CONNER OF HOMEPAGE.

P.S. THE SAME THING IS HAPPENING NOW WITH MY GTV WHEN I TRY TO ENABLE "SPLIT TUNNELING" FOR ANY SYSTEM APP AT ALL.

SO FOR THE MOMENT I DON’T USE "SPLIT TUNNELING" IN MY NORDVPN AND EVERYTHING IS WORKING FINE.

I HOPE THIS HEPS ANYONE HAVING THIS ISSUE IF THEY USE NORDVPN.