Connect Failed: error code 1004

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  • 4. Instruction Articles

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1st Official Post

    Did you try XC connection?

    What is the message in Content Manager?

    for instance unknown Portal or otherwise.

    In the photo it says check your internet connection.

    Do you use wifi or ethernet?

    Is your box updated to the last major update?

    The message is auth. error or something. Yes, I’m updated to latest version, tried both wifi and ethernet, even tried with mobile internet from my phone hot spot. And as I said, all is working with STBemu and OTT Navigator, so is some problem with MOL3. Also, I tried with the provider with different MAC addresses like 00:1A:79:xx:xx

    Maybe you can try uninstall mol3, and than reinstall again?

    • Official Post
    Quote from Anthony71

    My provider told me, that maybe is something with minstra support or something.

    Good possible, therefore should your XC Api Portal login work.

    Delete current Portals and create new one with XC API protocol, check twice all included letters. Screenshot above says wrong data input! Recheck also with provider if the login data are correct.

    Thanks, Sam. I deleted all, create new one, insert portal url, enabled Login required and put user name and password I get from the provider. Still the same - error 1004. Do I need to add something in advanced menu? In API User Agent or Player User Agent?

    • Official Post
    Quote from Anthony71

    In API User Agent or Player User Agent?

    No, no need.


    Please delete MOL3 and install again the latest version. Check your Internet connection on box again if all works fine (no exclamation mark in home menu), youtube streaming etc. If 3th part apps work with same login data it should also work with MOL3.

    Last solution would be factory reset and setting all fresh.

    Still the same. The provider told me that even I have user and password, the device still sending MAC address, so it will not working. I tried to delete the mac from advanced settings of the portal, but it is not possible. I don’t have separate setting for XC API portal like on other apps. I just can choose user and pass.

    Did you do last solution as recommended by SAM:factory reset and setting all fresh?

    Hi

    Did we ever get a resolution to the above issue.? I too have been having the same issue and it started around the time of the update to myol3 in December. I reset to factory defaults and then found I could not load the m3u, error 1004. I managed to get it to load after trying numerous times (more than 20) but now it does not refresh the content. Prior to December update it refreshed the content automatically. but now it will not even manually. The live TV streams work but they and vod will not refresh. Very frustrating

    • Official Post
    Quote from Anthony71

    I just bought Formuler Z11 Pro MAX box and it is great, but my stalker portal doesn’t work with MOL3. With STBemu or OTT Navigator no problems at all. We tried to solve the issue with the provider, but no luck. I would like to use MOL3, so any advice how to do it will be appreciated.

    Create a support ticket for your issue at https://support.formuler.tv

    Use the chatbot to create the new ticket.

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    Duplicate support requests to the forums and helpdesk will be ignored.