Power Off

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1st Official Post

    I've experienced this occassionally from the time I purchased this unit.

    Sometimes when I power off, the unit does not do a normal shutdown. This happened again yesterday. I have no power light, normally it would be red. Most likely when I power on it won't be a normal start up, a may have to reboot the unit.

    It doesn't seem to matter where I am when I power off. I've been coming back to the home screen and situation was stable until yesterday.

    Best of all is to power off to standby (this uses very little electricity),and it will easily power on from standby position.

    To do this hold the stb button for a few seconds,and choose in the popup menu standby,press OK,and the box will go to red light in standby position.

    • Official Post

    Then is the box active and all background process too.

    I would in your case do factory reset and set the box fresh , because the standby led should not go off if in standby or power off.

    .I have the same problem sometimes but my light goes out at startup and the box doesn't start. I have to unplug the power cable and restart the device then it works flawlessly. I have my setup on standby

    Hi sometimes here exact the same problem as matte (no light at startup, needs cable unplug, also on standby). Info: sometimes I shut down the box into standby from MOL3, and sometimes I first close all apps. Didn't see any difference so far.

    Formuler Z11 Pro Max - XC API Portal - Mol3 (standard and occasional TiviMate as backup) - External HDD Toshiba 1 TB (usb 3.0) - Nord VPN

    Quote from woste

    Hi sometimes here exact the same problem as matte (no light at startup, needs cable unplug, also on standby). Info: sometimes I shut down the box into standby from MOL3, and sometimes I first close all apps. Didn't see any difference so far.

    Maybe you should follow SAM s previous advice,and do factory reset :loudly_crying_face:

    If the firmware remains unchanged, then a factory reset will only delete my settings. How will this fix my power issues?

    I had another incident yesterday. I powered the unit off and it didn't work properly, no red light, no light at all. I think I did a reboot in order to get a normal power off.

    Hi,any software update ,beit beta or final will be announced on Forum by SAM,the same applies to wheter firmware,iptv etc.

    You will find the update on Homepage,ready to install OTA.

    • Official Post
    Quote from gheagy

    If the firmware remains unchanged, then a factory reset will only delete my settings. How will this fix my power issues?

    With factory reset the intern database is also set to factory state and database updated. Sometimes it can happen that some firmware update doesn`t work properly if box not reseted, see it like something stuck and new entries are not accepted correctly. Firmware controls everything, box hardware, os, bootloader etc.

    Example: Someone installs 4-5 firmwares in 2 years, but never do factory reset. Issue appear, factory reset solve the issue.

    I'm reluctant to do a factory reset because it will require me to do the setup again. I'm not proficient at doing that.

    Yesterday, my unit powered on properly, with audio, and powered off properly. I like how everything else is set up and works.

    I've started to make notes concerning the setup after a factory reset. I'm guessing that I will eventually proceed with a factory reset. Most likely my problem will return, maybe today.

    Thanks