EPG annoying issues since last update

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1st Official Post

    Hi All,

    Since the last update, I have the following issue with some channel’s EPG (not all) : the EPG program’s name is correct in the Single EPG, but the description of the program is wrong. I first thought that it was my provider’s fault who had set wrong EPG on some channels. So I tried on 3 other IPTV apps, and all of them were showing the correct description on the exact same program. Then I realized that it was a MyTvOnline2/Z8 bug.

    So I made a lot of tests (EPG in UTC/Normal and with/without offset, changed Android’s date/time/offset, etc) and spent a few hours trying to fix this. I also made a factory reset, but it didn't fix the issue.

    However, here is what I noticed :

    If I change Android’s date manually to an earlier date, the issue is fixed ! All I have to do is to go to the Z8’s Date and Time Android Settings, disable the automatic time & date, and change the actual date to an earlier one (for example, 08/14/2018 instead of 08/14/2019). After that, when I open MyTvOnline2 again, the same program in the same channel's single EPG is displaying the correct description ! But the annoying thing with this "workaround" is that the on-air EPG next to the channels names (in the classic channel list) doesn’t show anymore...

    I made a video in order to show you what I just explained above, here is the link : http://www.youtube.com/watch?v=zW18N2xgvPw

    00:12" : you can see the movie "Full Metal Jacket" on the single EPG of CINE+ CLUB FHD with the wrong description ("Parce que son oncle Salomon..."). This is the description of another movie that was scheduled on this channel later the same day.

    00:28" : I exit MyTvOnline2 and change Android's year to 2018 instead of 2019 (I can also change the day without changing the year)

    00:41" : I reopen MyTvOnline2

    00:51" : as you can see, I don't see the on air program next to the channel's names anymore (I tried to clear EPG data, didn't fixed the issue)

    01:00" : I go back to CINE+ CLUB FHD's single EPG and now, the description of the movie "Full Metal Jacket" is the correct one ("Au centre d'entrainement de Parris Island...") !

    I don't think I had this issue before the betas and the latest final update... I tried on a friend's Z8 with the same provider and same channel, and he also has the same issue... All the descriptions of this channel's single EPG are wrong (and we have the same issue with a few other channels as well, only in MyTvOnline2).

    Do you have any idea about this ?


    I also have an other "issue" (don't know if this is a real issue of if this is supposed to be normal) : when I open MyTvOnline2, the on-air EPG next to the channel's names doesn't load on all the channels. It load's progressively when i scroll down in the channel list.

    I made another video to show you this issue as well, here is the link : http://www.youtube.com/watch?v=1HRSUFqIHlg

    00:00" : i'm on this channel list page for about 10 seconds so all the on-air EPG next to the channel's names are already loaded

    00:04" : as soon as I start scrolling down, you can see that the on-air EPGs are loading one after the other. The latest update of MyTvOnline2 wasn't supposed to load all the EPG instantly, with the "EPG loading" icon on the right top corner ? Because even after that this icon dispears (which is supposed to mean that all channel's EPGs are loaded, right?), I still have to scroll on every channels and wait for a few seconds to see the on-air program next to the channel's names.

    If this is not a bug, is there any chances we can choose to load all channel's on-air EPGs when starting MyTvOnline2 in a future update ?

    Thanks for your help !

    Regards.

    • Official Post

    First, thank you for very detailed issue description, would all questions looks like your post it would be easy support :winking_face:

    1. I saw it until now on two channels, could be some bug. Has lower priority but it`s bug in description.

    Now are many of formuler people in summer holidays and after holidays i will forward this issue to right person, maybe they can fix it already in September hotfix release. Thread is parked and will be forwarded. :winking_face:

    2. No it`s not bug but need continuous improve. Some people have in lists over 20-30K channels and files, you can imagine how much data must be loaded to have all epg data in good speed. Therefore should be the current start category the watched one and not all category's, because of the priority of epg load.

    SAM

    hi,

    I also have this problem sometimes i have to select the channel to see the current program name and its strange that i have to wait a few seconds and even sometimes i have to go there otherwise it wont show

    in my opinion when you press the OK button you should show all the programs name in the next time


    look if you are watching channel 5 then press ok button it show the channel list its a bit strange to wait for the program name to show:

    but i have an idea if you know how many channels are showed on the list without pressing arrow up and down , you can load that program names while we are watching channel 5 so if we press OK it shows instantaneously because it was already loaded on the memory before

    you could show the epg icon that was implement in last update to show that is loading is background

    Quote from SAM

    First, thank you for very detailed issue description, would all questions looks like your post it would be easy support :winking_face:

    1. I saw it until now on two channels, could be some bug. Has lower priority but it`s bug in description.

    Now are many of formuler people in summer holidays and after holidays i will forward this issue to right person, maybe they can fix it already in September hotfix release. Thread is parked and will be forwarded. :winking_face:

    2. No it`s not bug but need continuous improve. Some people have in lists over 20-30K channels and files, you can imagine how much data must be loaded to have all epg data in good speed. Therefore should be the current start category the watched one and not all category's, because of the priority of epg load.

    Thanks for your reply !

    1. Ok cool, it would be great if this can be fixed in the next hotfix :smiling_face:

    2. I understand. Maybe MyTvOnline2 should load all the EPG of the channels group we are in ?

    For example : when I open the channel’s group « FRANCE FHD », all the channels of this category should load the on-air EPG. With that, only the on-air EPG of the channels located in « FRANCE FHD » will be loaded, not the EPG of every channels available on the server.

    Regards.

    • Official Post

    thibautleroi

    One question about epg. When you have such channel and go to epg grid (not single epg) is the description in header same like in single epg?

    I checked today your channel and epg but not understand french and can not compare if it`s right or not :frowning_face:

    We need compare between two different providers if shown epg is same or different.

    BTW, what do you use MAC/ID or XC Api?

    Hi Sam,

    Thanks for trying to take a look at this issue. I’ll check the EPG grid later today and let you know if the program’s description is wrong or not, as it is in the singles EPG page.

    And I’m connected through MAC address, not using XC api. And BTW, while checking other channels, I noticed that many of them have the same « wrong EPG description » issue. :frowning_face:

    Will let you know later today about the EPG grid thing. :thumbs_up:

    Regards.

    On every other IPTV apps (STB Emu, IPTV Smarters, etc.), the same program’s description in single EPG is correct, but not in MOL2. And as mentioned before, if I change my Formuler Z8 Android’s date to an earlier one, the program’s description in single EPG goes back to the correct one.

    Definitely weird :neutral_face:

    Quote from SAM

    thibautleroi

    One question about epg. When you have such channel and go to epg grid (not single epg) is the description in header same like in single epg?

    I checked today your channel and epg but not understand french and can not compare if it`s right or not :frowning_face:

    We need compare between two different providers if shown epg is same or different.

    BTW, what do you use MAC/ID or XC Api?

    Hi SAM ,

    Sorry for the late answer, I was in holidays :smiling_face:

    I checked what you asked for, and I can confirm you that the program’s description is correct in the EPG grid while not in single EPG. For example, on CINE+ CLUB channel, the description of program « Spermula » is wrong in the single EPG page of this channel, but if I go to the EPG grid, the description of the program « Spermula » is correct...

    So there is an issue only with the single EPG that is displaying wrong EPG descriptions on many programs.

    Thanks.

    • Official Post

    Thx for the feedback, now we are on good track and i can forward this info to Formuler.

    Thanks for forwarding !

    And something else : quite often, I noticed that the on-air EPG next to channel’s names is wrong (stuck on an older program’s name that has already been broadcasted on the channel). And if I do a « clear EPG data », then it loads the current on-air program name next to channel’s names. Is that normal that I need to clear manually the EPG data in order to update the on-air programs names ? Can’t it be done automatically, when a program is over and a new one is on-air ?

    Thanks again for your support :winking_face:

    By the way, one important thing I noticed : when I go to Add portal and connect the same serveur with username/password + server URL (instead of MAC portal + MAC activation on server side), all the on-air EPG next to channels names load at startup and I don’t need to scroll on channel’s pages in order to load the on-air program next to channels names...

    So it means that the issue occurs only with MAC portal activation... Maybe it can help for troubleshooting.

    Keep us informed, thanks!

    i'm having issues with epg with the stable version .

    the epg wont load on the channel list but if i click on the epg key it loads all the info correctly and fast.

    i can provide video link by PM

    i have the stable version on z8

    i have tried the option to clear epg data and it behaves the same...

    • Official Post

    Open ticket on Helpdesk, report your issue and insert link to your video. Please write also what you use exactly to connect to your provider. Mac/ID, XC Api or m3U. Always important in each report or question.

    Quote from SAM

    Open ticket on Helpdesk, report your issue and insert link to your video. Please write also what you use exactly to connect to your provider. Mac/ID, XC Api or m3U. Always important in each report or question.

    ok i have done that and used report option on the settings but i notice that the rport number is the same for other issue previously reported...

    I think a lot of customers have different providers and none of the EPG works. I've tried already different things. So far no result. Yesterday there was a new update available but not for the EPG.

    Hello,


    Despite the recent betas and official updates, these 2 EPG issues (wrong EPG descriptions on single EPG pages + the « on-air » EPGs not loading automatically) are still not fixed...


    Any news about these issues please ? Thanks.

    No update ? The wrong EPG description on almost EVERY programs on EVERY channel’s single EPG page is really anoying. Only happens on MOL2, all other apps are showing correct EPG descriptions...


    If needed, my subseller is OK to provide you a test line (MAC + XC/M3U) so you can reproduce and try to locate the issue.


    Please let us know.

    • Official Post

    Why is UTC Epg with offset not in use? With this you can correct your epg time to match with live tv data.

    Quote from SAM

    Why is UTC Epg with offset not in use? With this you can correct your epg time to match with live tv data.

    You didn’t understand mate.

    EPG offset is already set (UTC -1). EPG’s programs are correct, at the correct time, but the descriptions of the programs doesn’t match !


    For example :


    You have a football game at 21h00 and a movie at 23h00 on the single EPG page of my channel.


    Football game’s description shown in MOL2’s single EPG : the synopsis of the movie


    Movie’s description shown in MOL2’s single EPG : informations about the football game


    Is that easier to understand ? It’s simple : the descriptions doesn’t match to the program’s names, while it does on every other apps I tried.

    Check this part of the quote. I explained that same issue in details, with a video to show you and help you guys understanding.


    And also one thing that prooves that the issue is on MOL2’s side :


    If I change Android’s date manually to an earlier date, the issue is fixed ! All I have to do is to go to the Z8’s Date and Time Android Settings, disable the automatic time & date, and change the actual date to an earlier one (for example, 08/14/2018 instead of 08/14/2019). After that, when I open MyTvOnline2 again, the same program in the same channel's single EPG is displaying the correct description ! But the annoying thing with this "workaround" is that the on-air EPG next to the channels names (in the classic channel list) doesn’t show anymore...

    • Official Post

    Is ticket opened for this issue and same infos send to Formuler? If not, please do it and post ticket nb.