Live TV is missing

Do you get sound and only black screen?

Try to press and hold resolution button and see if it gets fixed.

How are you connected? Are you using mac or xtreme code?

I got this same problem now

Ok the issue is on multiple devices i have here the Z8, it was working but when i shutdown the power and restarted now no live tv anymore. I only see vod refresh does not do anything, if i add it to smarters it works.

Also on app xciptv it works, with portal url and username and password.. it has nothing to do with our servers we did not change anything other devices work with no issue strange issue

11:35 other user updated device now also not working

Sorry for the cross posting was a bit stressed out.

is there any helpdesk i can call i have 40 clients with issues

nouaro Please report here link
Is this with last update only?
So many people...?!

Some with update some did not do update, and some work without a problem thanks .. i wil do that but response time is zero

If you missing F8 LiveTV after software update:

1. Remove power from the device.

2. Re-insert power WHILE simultaneously rapidly pressing the red button on the remote control.

3. The front status light will start to blink red and green.

4. Stop pressing the red button.

5. Press 1 on the remote and wait for the reset procedure to complete.

I Already did all resets on multiple devices

Hi Sam i already have contact with support, im gonna try what they sended me in a half hour

Same problem no live tv with the new update order app play fine and also m3u play fine

I have the z8

Sended this to support, Stef do you have also this result?

Yesterday's Result:

that works we are a step ahead, i see now live tv and all channels and vod en EPG loads. Only still black screen i tried different accounts the same result, on my phone it works with those accounts.

Today result: updated a Z8 and a ZX 5G: still same result live tv is available epg but black screen

Quote from nouaro

Today result: updated a Z8 and a ZX 5G: still same result live tv is available epg but black screen

This could also be internet provider blocking traffic or a VPN issue.

I have also een oder account and provider and this works only the new provider dount work any moor wiht the new update

Quote from ddd

This could also be internet provider blocking traffic or a VPN issue.

But m3u works and on the phone (wifi) it works and aso tested on 4g and also at a few clients i do not works. also subscription of other provider does not work, and also with use of vpn does not work.

Hello , after the last MOL2 update from 8.1.2020 Live TV is complete missing. MY PORTAL is connected but I cannot see any channels. VOD also dont work ....cannot find file.

MY Provider is working fine with IPTV Extreme pro or other....no problems.

Ok. I do not using MOL2 with Portal and open my list in MOL2 with m3u....its working.

Yesterday, 14.1.2020 , I can see a new update and after this update Live Tv and Channels are all ready in list but no stream is working....no sound, no picture with portal. ALL CHANNELS IN LIST BUT NO STREAMS OPEN. VODs complete list but no stream can start .

WITH Z7 AND THE OLD MOL I NEVER HAD THESE PROBLEMS!

Last Update is NOT WORKING WITH the Portal !!!

M3U IS WORKING...OTHER .... LIKE EXTREME PRO... IS ALSO WORKING FINE WITH MY PORTAL AND MY PROVIDER!

What can I do ??? WAITING FOR NEXT UPDATE AND HOPE?

I want to use my MOL 2 WITH the PORTAL thats all !!!

NOW MOL 2 IS WORKING WITH THE M3U LIST with some little sound problems but I can see TV Channels.

VOD.... streams working fine without problems.

Please HELP me!

EPG is working after last Upgrade.

Quote from Hedon66

EPG is working after last Upgrade.

I have a critical ticket running about this black screen issue, they are bussy with the issue.

I can see the vod and live tv and epg bud black screen

Same here tried even on mac adress en 4g with vpn same issue

After last update 8.1.20,

Today MOL2 16.1.2020

Connection to my Provider ok.

Channel list about portal o.k after hotfix!

EPG ok.

Screen is black, no sound !

All streams do not open ...

Channels AND VODs are not working!!!

Im using m3u in MOL2 since one week and hope again... for a working Upgrade Update.

MY PORTAL is down (black screen incl. epg and channel infos) WITH MOL2...only my m3u list is working now with new software!

Quote from 175n

Try one or all of the below:

• Install IPTV Smarters on your Z8 and test your portal using IPTV smarters. Report your results.
• Unplug your modem and wait for 5 minutes. Plug the modem back in and wait for it to boot up. When the modem booting is complete, try to connect to your service again
• Temporarily connect your Z8's wifi to your mobile phone's wifi hotspot and try to connect to the service again
• Install a VPN on your device and connect to a VPN server that is located in your country and try to connect to the service again.
• Ask your provider to allow you to connect via MAC/Stalker protocol and try again
• Connect to your service using the m3u URL

I tried all of these only m3u works multiple devices

I tried smartersiptv and play fine and m3u also play good only mol2 with same url not

I tried to moro for the boot up

Hello i tried it boot up and work fine nowe !!! Thanks

Yes mine also works fine.. strange