[Reports only] Hotfix Firmware 10.10.25 and MOL2 Update 10.10.25 for Formuler Z10 Series devices released.

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    I.m using 10.10.25 softwareversion. I turned on my Z10 Pro Max today and suddenly i lost all of the settings in the device preferences settings >> display >> screen resolution.Only option available: displaymode auto. In colorspace-settings only option: colorspace auto.

    Also no option to choose a colorspace setting. All gone. Very weird. I had to take the Z10 Pro Max off the power, to get get all setting/options back. I,m really getting fed up with this Z10 Pro Max, because of one glitch / issue after another ! Seriously thinking about changing back to a Z8 Pro. If there was a first price for designflaw of the year, this Z10 Pro Max would pass with flying colors !

    Still having the random black screen issue. It was fixed or appeared to be fixed a couple of updates ago. Last update I mentioned it, this update I installed and no changes. Report sent, it happened between 6AM-6:45AM, #C03E99.

    From my last post.

    Hello. Before the last update (Build 12-13-2021), I updated the Beta. Other than jittering or lagging video my black screen issue appeared to be resolved. Since the official update, the black screen has returned (see quote) but has cured the lagging/jittery video. Not sure what to make of this. I sent logs, Tracking # C03E99. Roughly 7:20-25 AM, December 24 was the most recent.

    • Official Post
    Quote from SAM

    Like already from 175n mentioned, in this thread are 90% posts irrelevant to the software update.

    All posts with no detailed issue reports connected with this update, are deleted now and will be in future deleted if not relevant to the software update.


    We understand if some people are unsatisfied and have issues but such way of posting stretch and mix such thread and important reports goes oblivion.

    Please post in this thread only detailed reports connected directly with FW-SW Update, all other will be deleted. Thank you.

    Seems some user still want to ignore forum rules and written. Once again, only detailed Bug reports in this thread! 

    If you want to blame, bumbling or similar. Please do not post! Be patient until the bugs are solved and if not ready to wait, return your box. Thank you.

    Referring to the deleted postings and their authors.

    Hello to everybody,unfortunately on live tv audio and video still running sometimes out of sync.but cannot find out under what circumstances...

    and tv series and VOD when pressing pause and then pressing play again video ist shuttering and audio+video out of sync.,i have to exit vod and reenter then it works again.everybody else noticed this?

    Quote from 64pippo

    Hello to everybody,unfortunately on live tv audio and video still running sometimes out of sync.but cannot find out under what circumstances...

    and tv series and VOD when pressing pause and then pressing play again video ist shuttering and audio+video out of sync.,i have to exit vod and reenter then it works again.everybody else noticed this?

    It might be your service too, or it might be the player z10 is using,I don't have that problem but than again depends on the server what extension is using.

    Ok, already reported the black screen for time to time. Unfortunately, since watching the screen it's become more noticeable. At least 5 times in the past hour and each time the screen blacks out a little longer. I thought this was fixed the last update, in fact I was told it would be. It seemed to be fine 2 or 3 updates ago. I've sent in Reports # :C03E99, the last one just now at 4.50PM. The last Black Screen was about 10 minutes ago. If you cannot fix this, or won't fix it, I want this acknowledgement in writing so I can return this unit for a full refund. I'm done being led on and on with claims of fixing this in the next update. I am taking this seriously now as this unit cost well over 200.00 and is a brick as far as I'm concerned. You had it fixed once, but then another issue of jittering and jerking streams. Seriously folks, someone is going to refund me for this box if this isn't sorted out once and for all.

    • Official Post
    Quote from Scoughty

    Seriously folks, someone is going to refund me for this box if this isn't sorted out once and for all.

    In your case is better to return the box.

    Quote from Scoughty

    Ok, already reported the black screen for time to time. Unfortunately, since watching the screen it's become more noticeable. At least 5 times in the past hour and each time the screen blacks out a little longer. I thought this was fixed the last update, in fact I was told it would be. It seemed to be fine 2 or 3 updates ago. I've sent in Reports # :C03E99, the last one just now at 4.50PM. The last Black Screen was about 10 minutes ago. If you cannot fix this, or won't fix it, I want this acknowledgement in writing so I can return this unit for a full refund. I'm done being led on and on with claims of fixing this in the next update. I am taking this seriously now as this unit cost well over 200.00 and is a brick as far as I'm concerned. You had it fixed once, but then another issue of jittering and jerking streams. Seriously folks, someone is going to refund me for this box if this isn't sorted out once and for all.

    to exclude the problem.
    do you have other boxes to test with? so you can be shur the z10 is the problem.
    please, if you have a smart tv...install iptvsmarters app from internal store (samsung / LG)
    put in the iptv account, and test the same channels/movies you have seen the problems before.

    i have 3 z10 pro max boxes, differents locations(homes), different internet connections, different accounts (but at the same iptv provider)

    i literally dont have any problem with the stuff people mention here.
    boxen running flawless....

    only thing is, this week there are more hickups in some iptv servers, so it depends from who u have as a provider, you can have troubles because of providers issues.
    "Ali" accounts are known for that, so better have a decent iptv provider (not the 30 bucks accounts)

    but please, start testing, help the community.

    start with a clean factory reset, dont do anything but installing iptv account and watch some stuff...
    dont do any config before a clean test. (keep sound and displaysettiings on auto)

    its new hardware, so give the people some time to improve stuff.

    we all want a happy working box, smooth, without issues, but still.....its a computer.....

    Rod-G

    Interesting.

    I received my Z10 Pro Max last week.

    Ethernet connection + VPN. [fibre 500/250 fttp]

    I had one update to complete after unboxing.

    Just like you I have no issues. MOL2 is working great for me. 💯 I have been testing almost non stop the last week...

    I am sure there are some 'fine tuning' updates required as per earlier boxes...but so far no major issues for me.

    I have also used Z7/Z8 boxes in the past.

    Edited once, last by mrneilypops (January 27, 2022 at 1:55 PM).

    Update: On my day off today, I just tested a Z8 and a Z10 pro max today at different ISP speed. My first test was at 15 Mbps and then 30 Mbps. The Z8 remained stable at 15 Mbps but the Z10, once on 30 Mbps, became stable on live tv without much frame skipping or stuttering. So for me, the Z10 is more sensitive at lower ISP bandwidth. May be something the software developer could look into. Also, I had less stuttering with the Z10 buffer time set at 0 sec for some problematic live tv channels.

    Ok today I found something interesting and I think the developer have to look in to it ,the last update screw up the MOL2 with some servers ,so I'm a reseller and I saw that few serverves that I try to run on MOL2 don't work , and this is the issue:

    -Loading the server is easy either of is xtream code or Mac,

    -Loading the channels is very fast

    After that I get NO VIDEO ON ANY CHANNELS ONLY THAT CIRCLE THAT IS TRYING TO RECONNECT,

    - But if Im connected to VPN the video comes back!?!?

    Is not server issues or my ISP issue because I can get connected to the same server with other iptv boxes With Out problem and not USING the VPN.

    I've have both Models Z10PRO and Z10PRO Max but with latest update both with the same problem.

    I know is from the new update because before I didn't have this weird problem.

    Any admin to help out on this problem?, I bought 20units from each model and now I have to be careful on some servers 😟😕

    "Re: NE" Ok, here's the thing, on my Z10 Pro Max, everything works well until I connect my VPN and then no channels come in, so your problem must be unique to your system and probably has little to do with the update. The only problems I have are the stuttering, the error codes and the TV Series not reloading after I reboot the system, until I reload the MOL and reboot again. Really a small problem as the Z10 Pro Max seems to be a great STB. Hope this helps. :smiling_face: :thumbs_up:

    Quote from Jetson

    "Re: NE" Ok, here's the thing, on my Z10 Pro Max, everything works well until I connect my VPN and then no channels come in, so your problem must be unique to your system and probably has little to do with the update. The only problems I have are the stuttering, the error codes and the TV Series not reloading after I reboot the system, until I reload the MOL and reboot again. Really a small problem as the Z10 Pro Max seems to be a great STB. Hope this helps. :smiling_face: :thumbs_up:

    I read your replay and ofcorse your problem is somehow like mine and I think is based on the servers and their extensions but like I said I have both models Z10PRO and Z10PRO Max and both have that specific problem with some servers that I have not all servers just some.

    Is weird because I have to use VPN to have the video feed ,I've check it might be from my ISP,but those servers works ok with other iptv boxes that's I have so is not from my ISP,IS NOT FROM SERVER OR THE WAY I TYPE THE ADDRESS ETC because I type the same address on other iptv boxes, SO CLEARLY IS FROM THE LAST UPDATE.

    i dont have a problem....other people have :winking_face:

    think ur reaction was for somebody else, or u did not read my comment very well :smiling_face:

    I gave advise for the people with problems.

    I have an issue when using VPN.

    When the VPN is on, I see no channels in all US and UK groups.

    The groups are there but it says no channels. All other groups/channels are there. When using a different app on the same server with with VPN all groups are there.

    Same server on a different box (shield) also no issues with VPN.

    But I’m still not sure if it is that particular server issue or MyTVonline2 update.

    My Z10 Pro Max works stable with the last update.

    The only problem I have, is the H.265 codec. I tested a few servers, the ones that use H.264 do work fine. But when H.265 is used, I have issues watching sports channels. When the ball moves fast, the image gets blurry and stuttering. Hopefully this H.265 issue will be fixed in the next update.

    Hello,

    I have a formuler z10 pro Max with the latest update.

    In some replay, selected from epg, when the video starts, the duration of the video shows 00:00:00 ( on the right). The issue is that when video length is 00:00:00 then I cannot fast forward in the video. I have to leave the video player otherwise I am stuck on black screen with loading icon.

    The same isp has been tried on z8 and the issue is not present on z8.

    I cannot tell if relates to last patch because I only used it with the latest patch…

    Thanks for your help!

    here is a video showing issue :

    Formuler support issue video
    streamable.com


    So not sure if this helps but heres what i noticed.I got the Z7+ the Z8 pro and Z10 pro max all running on the same service on mytvonline.My z7+ runs like a tank never an issue its rock solid.My z8 pro runs great with the odd issue but nothing much.My z10 pro max is horrible constant freezing and lockups>im always switching up a channel and back to get it working again plus if i leave all 3 on overnight the next day the z10 pro max is frozen when i turn it on i just switch up a channel and back and it works again.I also noticed some channels dont seem to display the correct guide.If i were to rate them the z7+ gets a 100 the Z8 pro gets 95 and the Z10 max plus a 50.Im guessing its just bugs that will get worked out but i figured id post my results since i could compare between 3 of them.I actually was using my z10 plus in my living room but switched it with my z7+ for now untill things get better.I also dont like the remote the remote for the z7 and z8 is much nicer.

    I've had a Z8 for some time and bought a Z10 Max Pro in December. After experiencing several of the problems others have also reported - very slow portal load, slow to change channels, often finding the device with the "InvalidResponseCode Exception" message when switching on the TV in the morning - I decided to revert to my trusty Z8. Incidentally, BTW, I *did not* notice any drop in picture quality with the Z10.

    So, a couple of days ago, I thought it was time to upgrade the Z10 to 10.10.25 , hoping for improvements.

    The portal load now seems quite satisfactory (I guess as quick as with the Z8) - but changing channels is still sometimes unsatisfactory (especially the first time, it seems) and can take 20-30 seconds. But one thing in particular is giving me grief. It seems to me that the video resolution setting of "Auto" does not work as expected. I distribute the Z10 signal over Cat6 cable to some remote TVs in the house which are not 4K capable so then I need to set the resolution to 1080p and this works fine. But the next day say, when I turn the main TV where the Z10 is connected back on, although resolution still appears as 1080p, the Z10 output is no longer sent correcty to the remote TVs. I need to change resolution to Auto, and then back to 1080p for the output to be received correctly at the remote TVs. I don't see this behaviour with the Z8.

    Hope I have explained the problem clearly, and hope this can be fixed soon.

    • Official Post
    Quote from kennyboy

    It seems to me that the video resolution setting of "Auto" does not work as expected.

    HDR on or off?

    • Official Post

    Are your HDMI CEC settings activated?

    What happens when you set static resolution like 4k/60 (no Auto), does the resolution change next morning?

    Hi,

    just installed The Formuler Z10 Pro Max and i have the problem, if i turn my Denon receiver on, my LG OLED activates HDR on everything. In Screen settings i noticed, that HDMI settings is off instead of adaptive. If i set it back to adaptive, the problem is gone. Till i turn my Denon back on, than the same setting is back to off. Any idea how to fix this?

    Quote from Glassertje

    Hi,

    just installed The Formuler Z10 Pro Max and i have the problem, if i turn my Denon receiver on, my LG OLED activates HDR on everything. In Screen settings i noticed, that HDMI settings is off instead of adaptive. If i set it back to adaptive, the problem is gone. Till i turn my Denon back on, than the same setting is back to off. Any idea how to fix this?

    Wait for an update in the future that will hopefully solve this. The screen settings are hopelessly implemented and mess things up. Auto screen settings are not kept, they alter after standby and startup. I gave up.

    Quote from kennyboy

    No, HDMI CEC settings are all inactive.

    If I were to set the resolution to 4k, then I wouldn't be able to transmit the signal to remote TVs.

    Quote from Glassertje

    Hi,

    just installed The Formuler Z10 Pro Max and i have the problem, if i turn my Denon receiver on, my LG OLED activates HDR on everything. In Screen settings i noticed, that HDMI settings is off instead of adaptive. If i set it back to adaptive, the problem is gone. Till i turn my Denon back on, than the same setting is back to off. Any idea how to fix this?

    and if u disable all hdr settings on the LG itself?

    • Official Post
    Quote from Glassertje

    just installed The Formuler Z10 Pro Max and i have the problem, if i turn my Denon receiver on, my LG OLED activates HDR on everything. In Screen settings i noticed, that HDMI settings is off instead of adaptive. If i set it back to adaptive, the problem is gone. Till i turn my Denon back on, than the same setting is back to off. Any idea how to fix this?

    Is known bug.