Z11 and Mol3 Bug and issue reports

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  • 4. Instruction Articles

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    Quote from SAM

    In case of Z11 ,MAC and no connect.

    This is so typical for many providers not to change only one setting and allow other Mac`s than 00:1A to support all boxes. The second issue is that stalker users playing they game and change now the ID to connect with provider. With this can happen that your 00.1A Id interfere with same from other user, you can imagine what kind of error message you will become. I use 3 test portals all with new MAC/ID from z11 and all 3 connect fine.

    There are changes in iptv, Mol etc. and this should also be accepted finally from the Providers. So please contact your provider and ask him to allow all macs, if he do not want to do it than he accept only Ma... boxes and don't want to support other.

    Last but not least, stop to write and implement this idea into the head from other users that there exist big problem with z11 and this connection, because that is not true! Of course the box have after start some Bugs that need to be fixed but in this case i already wrote what the problem is.

    Thanks, Sam Could this be the reason for a playlist not loading or not having all my channels load up as well? Both are issues I'm trying to work through.

    • Official Post

    Look, just take some trial 24h mac based subscription from some other (good) Provider and you will instantly see the difference.

    All must know that in such iptv section is no standard available, each Provider do what he think it is best for him and cook his own sup, so many different cores and panels, some standard and some tweaked, even if they know that such tweaks could result into not proper working boxes. Of course if they look on only one model and support only one direction, than it will never work correctly on other boxes or apps. This is the reason why Formuler boxes work great with some Providers and with some others not. To bugfix and fix the sw to work with all providers is impossible.

    • Official Post

    Last fact. Mol3 is new and with really good new stuff, the users don`t see it at beginning but they will learn and love it later. In my eyes Formuler devs. did good job, there is place for improvement, bugfixes and i know they will fix many of them, if not all of them. Providers should now also move and do they job to support this otherwise they stay on one step and do not go with the time. Changes are not always bad and i hope they realise that some day. :winking_face:

    • Official Post
    Quote from furious2004

    175n SAM

    hello, I am reviving my unresolved topic, my rii x8 keyboard which is in azerty and must be in "french" language on my z10 pro max all the keys correspond, and on my z11 pro max half of the keys do not correspond, however I put it identically to the same language as my z10 pro max, please help me :frowning_face: :fearful_face: :thinking_face: :upside_down_face:

    Did you set settings like below?

    Settings > Device Preferences > Keyboard & autofill >Physical keyboard > select your keyboard > French

    Quote from daisy

    Did you set settings like below?

    Settings > Device Preferences > Keyboard & autofill >Physical keyboard > select your keyboard > French

    hello, yes I did, I even tested all the available languages and nothing, it does not work, while my z10 pro in French it works fine :loudly_crying_face: :loudly_crying_face: :frowning_face:

    So... is there any clear update from you guys apart from suggesting its all the macs and id's fault. You nailed it with the alpha and the z10 and know there seems to be a clear denial anything is wrong, I am quite happy to help but updates should be coming thick and fast. I am quite happy to discuss in private message but I have 4 units at home which are unusable and I have over half a dozen that I can do nothing with. Lets open a dialogue please before I lose confidence in the product and brand.

    • Official Post
    Quote from tw albiee

    So... is there any clear update from you guys apart from suggesting its all the macs and id's fault. You nailed it with the alpha and the z10 and know there seems to be a clear denial anything is wrong, I am quite happy to help but updates should be coming thick and fast. I am quite happy to discuss in private message but I have 4 units at home which are unusable and I have over half a dozen that I can do nothing with. Lets open a dialogue please before I lose confidence in the product and brand.

    There are quite a few known issues regarding MOL3 not connecting to certain service providers.

    Open a support ticket to report your issue at https://support.formuler.tv using the chatbot.

    Quote from SAM

    In case of Z11 ,MAC and no connect.

    This is so typical for many providers not to change only one setting and allow other Mac`s than 00:1A to support all boxes. The second issue is that stalker users playing they game and change now the ID to connect with provider. With this can happen that your 00.1A Id interfere with same from other user, you can imagine what kind of error message you will become. I use 3 test portals all with new MAC/ID from z11 and all 3 connect fine.

    There are changes in iptv, Mol etc. and this should also be accepted finally from the Providers. So please contact your provider and ask him to allow all macs, if he do not want to do it than he accept only Ma... boxes and don't want to support other.

    Last but not least, stop to write and implement this idea into the head from other users that there exist big problem with z11 and this connection, because that is not true! Of course the box have after start some Bugs that need to be fixed but in this case i already wrote what the problem is.

    So far so good, but how do you explain that everything was working fine with MAC ID on Z8 (during over 1 year and recently before receiving my Z11 on NOV 14th) and Z10 (tested during 10 days) with the same provider since 2 years and that MAC ID connection is not working anymore on Z11 ??? (see attached)

    Login via mac works, but when you switch to VOD or com

    Quote from SCH

    So far so good, but how do you explain that everything was working fine with MAC ID on Z8 (during over 1 year and recently before receiving my Z11 on NOV 14th) and Z10 (tested during 10 days) with the same provider since 2 years and that MAC ID connection is not working anymore on Z11 ??? (see attached)

    The workaround is to go to sources and manually hit the refresh button. You need to do it. Another solution is to log in via Username and Pass. I get the 401 error and manually refresh and it works. But as I understand they are working on it. So we need to have patience.

    Quote from tw albiee

    Or just accept customer service is none existent and move across to one of the competition

    Well I think you may need to consider your response because to say what you have regarding service is completely incorrect!

    The forum members and admins do an excellent job at responding to as many posts as possible.

    You can clearly see the assistance provided, you can clearly see the level of depth in the assistance provided and you can clearly see that many persons issues are resolved because of the help provided in this forum.

    Many people new to this forum seem to be spamming in my opinion with comments such as yours and certainly those comments are unjustified to the level considered as being a troll.

    if you or anyone has genuine issues then without a doubt assistance is received frequently.

    It seems many people do not want to search the forum for answers and or do not want to monitor posts for answers. You are quick to make judgments but slow to check information first.

    It’s been said many many times that issues highlighted are being worked on. it’s quite simple, just hold a little whilst this is done. Fixes or adjustments cannot be done instantly, there is no company on earth that can resolve an issue instantly so a little patience is required.

    Sit back, relax and be patient. Once issue is resolved you’ll be a very happy user of the device

    I'm glad your opinion when I spent £1500 on the product and believed in it and was asking for updates is that I'm spamming. Really !!!

    Quote from adrilang

    Say thank you and open a ticket lol :face_with_tongue:

    Quote from tw albiee

    Or just accept customer service is none existent and move across to one of the competition

    Both of you, GROW UP!

    Quote from tw albiee

    I think the pic should answer whether I did believe in the product up until this last week. Thankyou for the insults from a ex-loyal customer.

    There was no insult.

    Your comments are just unjustified that’s all.

    Mytvonline3 is very new, issues may arise when the wider audience begin using the product. The same with any product that’s available.

    Formuler has said and continue to tell everyone that they are working on the issues highlighted.

    What more can they do?

    Even though they’ve stated issues are being worked on, they still continue to provide support for the masses.

    I’d assume your bulk purchase of the devices is based on you being an IPTV reseller. So with that in mind, it’s possible that you’ve gained experience using Formuler devices already and been satisfied enough to invest their new flagship! Having experience of previous devices you’ll know how well they operate and also know the mytvonline platform across all options 1,2,3 are completely unmatched by any other developer. There is no beating this platform and that’s straight fact in my honest opinion.

    I know you’re a little disappointed at the moment but slamming Formuler is not going to make them move quicker, I’m sure they’d rather get things working once they release the update rather than simply provide an update without a complete resolve.

    You’d be very upset to be an “ex customer” when everything is working wonderfully!

    They’ll sort it out, they always will…. Don’t worry!

    Follow their guidance.

    Lets not go back and fourth on this, saying I am spamming is an insult whichever way you look at it and suggesting I revise my comments when I have 4 units in this house and can only have one on at a time is uncalled for. I have indeed been with formuler for a long time and posted very little which is why I thought I would receive some help here but alas I still have no help offered, I know find myself having to shelve these units for now until they are fixed and am awaiting delivery of some *** units which is sad as I do like the formuler eco system but if no dates can be garnered then the product is next to useless for me currently. I did not however come on this forum for arguments just some solid findings and the hope of working with admin to fix and help.

    • Official Post

    As you said, you made your decision and bought other boxes, then why continue this heated discussion here?

    Adrilang have full right and I agree with him, because no matter what we do here its never enough for some people. It is new box and devs are working on several bugs and optimisations, everything that can be reproduced is in bug-fixing. So please give the devs. time to do their work and read beforehand if the said problem hasn't already been mentioned and forwarded. Always accusing support that it doesn't exist is just unfair and selfish.

    At this point back to the constructive and normal postings, thank you.

    Quote from SAM

    As you said, you made your decision and bought other boxes, then why continue this heated discussion here?

    Adrilang have full right and I agree with him, because no matter what we do here its never enough for some people. It is new box and devs are working on several bugs and optimisations, everything that can be reproduced is in bug-fixing. So please give the devs. time to do their work and read beforehand if the said problem hasn't already been mentioned and forwarded. Always accusing support that it doesn't exist is just unfair and selfish.

    At this point back to the constructive and normal postings, thank you.

    I am not heated merely asking for help with a product I have numerous units that I cannot move on due to issues. I have had to buy other units as I need movable stock but would've thought this wouldve been a good place for some constructive feedback with admin and Devs.

    • Official Post
    Quote from tw albiee

    I am not heated merely asking for help with a product I have numerous units that I cannot move on due to issues. I have had to buy other units as I need movable stock but would've thought this wouldve been a good place for some constructive feedback with admin and Devs.

    Quote from tw albiee

    I am the customer ultimately and thought I was allowed to ask admin for updates on my purchases specially as my issue have not been reported elsewhere so thought I could help.

    In both cases you are on right place, but honestly and that's just my point of view, if someone just blames, nags and doesn't contribute anything constructive to a solution, such a post should be ignored. I don't want to point that at you, but this is the path the whole discussion took in the end. If help is needed and you want it but not want to create own ticket on Formuler Helpdesk (don`t understand why not!?)- (like suggested from 175n) please start a conversation and give me detailed explain of your issues with other boxes. But be sure with ticket you are much more near devs. than you think.

    Please keep also in mind, that we have here thousands of users and many of them need help and everyone want it instantly. :winking_face: Some in postings, some in conversations, some in Mails, channels etc. etc.

    Quote from SAM

    In both cases you are on right place, but honestly and that's just my point of view, if someone just blames, nags and doesn't contribute anything constructive to a solution, such a post should be ignored. I don't want to point that at you, but this is the path the whole discussion took in the end. If help is needed and you want it but not want to create own ticket on Formuler Helpdesk (don`t understand why not!?)- (like suggested from 175n) please start a conversation and give me detailed explain of your issues with other boxes. But be sure with ticket you are much more near devs. than you think.

    Please keep also in mind, that we have here thousands of users and many of them need help and everyone want it instantly. :winking_face: Some in postings, some in conversations, some in Mails, channels etc. etc.

    Thankyou for your response, I will run my issues by you privately then on Friday and see if they are close to being resolved. Believe me when I say I have used formuler for 3 plus at least now since the z7 and am a massive fan so merely want to get to a point where the z11 is as good as the Z10 before it.

    Quote from SCH

    Formuler Helpdesk succeeded in giving me the solution to get rid of my MAC ID connection problems. Everything is working fine by now and I must tell that I am very much impressed by MOL3. This is a very great progress compared to MOL2

    Can you share how? I am interested in knowing the MAC ID connection solution.

    • Official Post

    New Beta Hotfix update is out now. Such user who want to install Beta, please do it now and post your reports only in that Beta thread. No mix-posting into this thread. Beta reports, questions and answers must stay in Beta thread. Hotfix BETA 11.1.46 MOL3 update for Formuler Z11 Series devices.

    Thank you for your understanding.

    Hello, I'm giving you a feedback on a bug in mytvonline3, on the replay (playback) of a tv channel whatever the server, the replay (playback)starts well while being much slower than on mytvonline2 but then there is no duration of the emission and therefore impossible to advance if one advances it returns to the beginning each time strongly a correction. same bug on beta version 11.1.46 thank you

    Quote from henkie

    Purely by coincidence,i found out that the radio feature,in mol3 does not work.

    The Content Manager says that there are 471 radiochannels available, but trying out at random between 15-20 channels, none of hem work. Its not a high priority issue for me,as i seldom use the feature, I was just wondering if more members have the same experience?

    I guess i have to contact my provider about it tonight,as it is probably a provider issue!

    • Official Post
    Quote from Will

    Hi, same here, no radio. It’s says I should have 21 channels but none of them play. I was wandering if there was any solution to this issue.

    Do the same radio channels play correctly in another player?

    • Official Post
    Quote from glfred

    Hello, I'm giving you a feedback on a bug in mytvonline3, on the replay (playback) of a tv channel whatever the server, the replay (playback)starts well while being much slower than on mytvonline2 but then there is no duration of the emission and therefore impossible to advance if one advances it returns to the beginning each time strongly a correction. same bug on beta version 11.1.46 thank you

    It's a known issue. We're working on the fix.