Main Guide Not showing previous shows

I have 2 boxes both z11 pro max both of which are on the same portals. but on one of them if i click the guide button it just shows the current show and all previous info just comes up no information. but on other box the guide works fine showing all previous shows so can go back and watch shows i missed.

and i have 2 portals on each box and have the same issues for either portal

but if i click "ok" to bring up the other form of guide and press to right all the previous shows are there.

i have tried normal and alternate epg and have done a factory reset. but still doesn't work

any one have any ideas?

i am running these on mac id. and this issue is happening with any provider i use but the same provider works fine on my other box which is same model

yes on latest firmwares

the alternative epg worked. which makes no sense as other box is on default and epg works great and its the exact same setup for same providers

thanks for the help