No back up option tried 3 usb sticks,hard drive formatted using Rufus still no backup/restore option ,please help driving me nuts .formuler z11 max pro BT ,done factory reset still no option mytvonline3, formatted all NTFS fat 32 on my pc ,I can record to them but no back up option mytvonline3 settings nothing on screen
No backup option
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- Z11 Pro MAX-BT1
- MYTVOnline3
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Sherm -
February 23, 2024 at 4:01 PM
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- Official Post
Please explain in detail, what is exactly wrong. You not see the backup option or you are not able to create backup file on your USB stick?
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- Official Post
Go to Mol3 menu -> Settings -> "Backup &Restore Options" should be visible before "Reset User Preferences" (last place). If not staying there, please make screenshot and upload.
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Same issue. No Backup option.
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Home button, settings, device preferences, storage, and in there should show your device, scroll to it, open it, and it show show Availability ( mines is 679 GB ) Then to back to menu/settings and see if its showing now ??
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- Official Post
Sherm and EckDundee
Please do factory reset, because on Z11 this option must be shown.
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Same issue. No Backup option.
Same issue
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OK.
Thanks, Sam.
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- Official Post
My service provider install instructions knock the option off after installing as below
If your box is configured and branded from provider then proceed this way:
Go to home menu -> system info -> if block installed, you should see menu entry "Check for configuration update"-> Highlight the configuration line, then press 0 (Zero) -x10 times -> It will factory reset and unblock,
if you want to unblock all configs and factory reset the box. Need of course fresh install. I also do not understand why Provider deactivated the backup function, doesn`t make sense.
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This appears to be a bug involving custom configurations. We are a dealer of Formuler devices and also a service provider. Our custom configuration was set up by our contact at Formuler - we did not select any options. When we apply our custom configuration to MOL3 on _ANY_ Z11 Pro Max (we don't use Z11 Pro), there is also no option for "Backup & Restore Options" in MOL3 --> Settings. Identical screen shot to the one posted by OP.
We have tried to factory reset - no change.
When we remove our custom configuration and reset, the "Backup & Restore Options" selection re-appears.
Please investigate. If we need to report this somewhere else, please just reply here.
Thank you!
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Has there been any progress on this? The problem is that any time a system requires a factory reset, the customer looses all of their favorites, progress within TV series episodes, viewing history, etc. We need to be able to backup this information before a factory reset.
Thank you!
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- Official Post
Forwarded to Formuler.
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Thank you SAM!
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Nada. Nothing. We need the ability to perform backups when using a custom configuration.
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Bump for visibility. My Provider also uses a custom configuration. I'm sure that there are certain options they remove purposefully, such as the ability to add more portals, edit groups, etc. But No Service Provider would intentionally remove back up and restore. In the event of a system failure that requires a factory reset, or to delete and reinstall MOL3, this would be a very easy way for the provider to have a very upset customer.
