EPG sometimes works, sometimes doesn't frustrating

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1st Official Post

    My Z11 Pro Max has a very flakey EPG, its starting to really annoy me now, I start by saying, I've load TiviMate and IPTV Smarters onto the box and both of these display the EPG fine, but I really like MyTVOnline and want to use that, it is one of the reasons I purchased this box.

    I will do a Clear EPG and Refresh and the EPG appears to work fine, a few hours later and 1/2 the channels just says No Information in the main EPG and on the channel, however, if I press the Right Arrow button on the control when viewing the channel, I get the single channel EPG and this shows the channels programs with no issue.

    Last night I was watching it, EPG was fine, then literally 10 minutes later to wasn't working again, it did change from Friday to Saturday during these 10 minutes, maybe that has a bearing or not, I don't know. I've tried both ways of loading the EPG, M3U and xtream and it makes no difference.

    I also have 2 different IPTV providers and the same thing happens on both.

    Anybody else having issues like this ?

    Quote from jackjones

    My Z11 Pro Max has a very flakey EPG, its starting to really annoy me now, I start by saying, I've load TiviMate and IPTV Smarters onto the box and both of these display the EPG fine, but I really like MyTVOnline and want to use that, it is one of the reasons I purchased this box.

    I will do a Clear EPG and Refresh and the EPG appears to work fine, a few hours later and 1/2 the channels just says No Information in the main EPG and on the channel, however, if I press the Right Arrow button on the control when viewing the channel, I get the single channel EPG and this shows the channels programs with no issue.

    Last night I was watching it, EPG was fine, then literally 10 minutes later to wasn't working again, it did change from Friday to Saturday during these 10 minutes, maybe that has a bearing or not, I don't know. I've tried both ways of loading the EPG, M3U and xtream and it makes no difference.

    I also have 2 different IPTV providers and the same thing happens on both.

    Anybody else having issues like this ?

    If you want to stay on XC connection try this;

    Content Manager>Content Sources>highlight the sub you want to edit>show hidden info>Edit.>set epg update interval to 3 hours.

    If you want to have full epg (5-7 days) switch to Mac connection and change epg mode to alternate.

    Quote from henkie

    If you want to stay on XC connection try this;

    Content Manager>Content Sources>highlight the sub you want to edit>show hidden info>Edit.>set epg update interval to 3 hours.

    If you want to have full epg (5-7 days) switch to Mac connection and change epg mode to alternate.

    Thanks I will give that a try, this looks like some issue with the software to me, I hope they read this and try to resolve it

    Quote from Rosskon1

    I have four services and my epg only works on one, and even then, it sometimes will not show my New York station epg. I thought it was the service, not the box, but if epg works with TiViMate, then maybe not.

    Yes TiviMate and IPTV Smarters work perfectly everytime, but they are just not as good as MyTVOnline which I absolutely love apart from the EPG issues I'm getting, the other software doesn't work so well with the remote and the buttons which is understandable as they are generic software

    Quote from henkie

    If you want to stay on XC connection try this;

    Content Manager>Content Sources>highlight the sub you want to edit>show hidden info>Edit.>set epg update interval to 3 hours.

    If you want to have full epg (5-7 days) switch to Mac connection and change epg mode to alternate.

    Setting to 3 hours works, thank you, still find it strange that single channel epg (right click when watching a channel) gives me full 5 or 6 days, but the full epg gives me 1 or 2 days max

    Quote from jackjones

    My Z11 Pro Max has a very flakey EPG, its starting to really annoy me now, I start by saying, I've load TiviMate and IPTV Smarters onto the box and both of these display the EPG fine, but I really like MyTVOnline and want to use that, it is one of the reasons I purchased this box.

    I will do a Clear EPG and Refresh and the EPG appears to work fine, a few hours later and 1/2 the channels just says No Information in the main EPG and on the channel, however, if I press the Right Arrow button on the control when viewing the channel, I get the single channel EPG and this shows the channels programs with no issue.

    Last night I was watching it, EPG was fine, then literally 10 minutes later to wasn't working again, it did change from Friday to Saturday during these 10 minutes, maybe that has a bearing or not, I don't know. I've tried both ways of loading the EPG, M3U and xtream and it makes no difference.

    I also have 2 different IPTV providers and the same thing happens on both.

    Anybody else having issues like this ?

    same problem here

    Quote from Balkanboy

    same problem here

    Goodday my friend,


    You watch by xtream connection?

    Do then:

    Content Manager>Content Sources>highlight the sub you want to edit>show hidden info>Edit>set epg update interval to 3 hours.

    (If you already done that)

    Delete epg in Contentmanager, Fully close mytvonline3, force stop it and delete cache.

    Then restart and try again.

    Quote from Lucky133

    Never use the right click epg. Heard so many times.

    Have one day on guide also yes. Will check it today also.

    One day works great by setting it to 3 hours update, but it doesn't help if I want to record something in advance, I don't understand why single channel EPG lists the days on the left, I can move around and see a full 5 or 6 days EPG with every program, yet the full EPG won't show this information.


    Perhaps they should implement the ability to set a recording from the single channel EPG, that solves the issue, however I think we would all like to see the full 7 days on the main EPG, considering the number of people who seem to have this issue I would hope Formuler will try to do something about this, it is an expensive box and I really like it, wonderful to use, getting a full EPG working would make it incredible

    unfortunately it doesn't work for me, hopefully there will be a fix

    I am having similar issues. The full EPG (from Guide button on remote) had been working fine. Then about a week ago the automatic updates stopped working. Manual update worked fine and would pull in info up to 20:00 next day. Then today the manual update stopped working. 'No information' on all favourite channels when hitting the Guide button. The info was present up until 20:00 ET then after that, npothing. Like others, I see per channel EPG info successfully when hitting the 'right arrow' button on the remote. I have tried the update interval in the Content Source idea along with cache clearing and restarting. No change.

    Any hints from the Admins? It feels like an app issue when we can see the guide info on a per channel basis but no longer in the full guide.

    Edited once, last by rwdolson (June 2, 2025 at 3:04 AM).

    • Official Post
    Quote from rwdolson

    It feels like an app issue when we can see the guide info on a per channel basis but no longer in the full guide.

    This are two different EPG. Did you recheck with other iptv app if there is EPG loading or not? It could be also temporarily server issue with EPG.

    Quote from SAM

    This are two different EPG. Did you recheck with other iptv app if there is EPG loading or not? It could be also temporarily server issue with EPG.

    Thanks, SAM! This is new information for me. AFAIK, MOL is the only app I use that gives the 'full EPG' option. Smarters different incarnations just do per channel. Are you able to give me some language that I can use to tell my provider that although their 'per channel' EPG is fine, their 'big full other EPG' isn't? And BTW, the full EPG is back to benig populated with info and the auto update appears to have worked. It almost smells like the provider making some changes to the info provided for the full EPG and going back to formats that worked. Perhaps I am reading too much into it... but 40+ years of techie troubleshooting makes me suspicious :smiling_face:

    • Official Post

    Like i wrote temporarily epg provider issue, happens very much and the people do not know or do not ask provider. If not already set, set in CM/Portal to be refreshed each 3 Hour.

    I have the same issue with the EPG guide on my formuler Z11 pro max. If I recall correctly, it used to work better before the latest update.

    It does not seem to be a provider issue, because I know someone who use the same provider and its access code on both formuler Z10 SE and its recently acquired formuler Z11 pro max. The EPG work flawlessly 5 days ahead and 5 days backward and the Z10 SE but not on the Z11 pro max.

    It would be nice to get this fixed with your next update.

    Thank you.:smiling_face:

    • Official Post
    Quote from THC

    I have the same issue with the EPG guide on my formuler Z11 pro max. If I recall correctly, it used to work better before the latest update.

    It does not seem to be a provider issue, because I know someone who use the same provider and its access code on both formuler Z10 SE and its recently acquired formuler Z11 pro max. The EPG work flawlessly 5 days ahead and 5 days backward and the Z10 SE but not on the Z11 pro max.

    It would be nice to get this fixed with your next update.

    Thank you.:smiling_face:

    Sent you a message for more info. Please check your inbox.

    This issue began for me two days ago. Followed your suggestion a couple of times with no success. Frustrating

    • Official Post

    Please read this post about possible EPG issues and do like recommended in post -> RE: Guides Are All "No Information" (Z11)

    I use 2 servers, one of which has not given an EPG for weeks since the update, the other server does, but when I update manually it disappears and even after a number of manual updates it simply does not work, and then suddenly it appears again, when will the app be updated again, I think that is the problem

    never had any problems before, but since the last update it's been a drama

    Hi,

    Did you try this?

    Content Manager>Data synch>epg>clear and update epg.