MYTVOnline 4 Beta Upgrade now available for Z12 Ultra

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    • Official Post

    Please provide a picture of the error message you are getting when the AI search fails.

    Hi,

    I successfully installed the beta and was using it quite happily until yesterday. Unfortunately it seems to be stuck in a startup loop which I can't get past. It shows the mytvonline 4 screen then momentarily shows the home screen before looping back to the startup. I've tried deleting the cache to no effect. I also tried without internet and I get an error message but no further.

    What can I do to restore the app?

    Quote from EdiG

    Hi,

    I successfully installed the beta and was using it quite happily until yesterday. Unfortunately it seems to be stuck in a startup loop which I can't get past. It shows the mytvonline 4 screen then momentarily shows the home screen before looping back to the startup. I've tried deleting the cache to no effect. I also tried without internet and I get an error message but no further.

    What can I do to restore the app?

    Hello my friend,


    You can't make an backup anynore. Cause it won't start i read.

    Reboot box first and try again.

    If not work? Press twice (2x) on home button (house) and then on the red button. (You close all open apps now)

    Try again mol4.

    If problem still exist...

    You can try only 1 thing: clear the cache and then clear data from mol4.

    Reboot system and try again to start mol4.

    Goodday and Goodluck my friend.

    Please give me feedback

    Quote from Lucky133

    Press ok button on channel what don't work.

    You see channel list and channel what not work is already selected.

    Press blue button on remote my friend...

    ...and it’s gone.

    Thank you for your response, but it only works for the channels still available on the server. When they are greyed out and deleted by the provider, they cannot be deleted.

    List management is less fluid with MOL4 for the momet

    Quote from F_Peter

    Could you provide a video of the issue? You can upload the Image/Video file here: https://streamable.com/ > Upload file > Copy link > Paste the link with your reply.

    Also, please send logs following the next instructions: How to send logs

    Sorry, can't get this to reproduce now. Its nice and slick atm.


    EDIT - after me trying to recreate it, getting MOL4 stuck on one TV channel, multiple restarts of the box (I thought I'd bricked it!) I did manage to re-create. Not quite as slow as the other day, but, you get whats happening.....


    Watch unnamed | Streamable
    streamable.com

    Edited once, last by al_my (April 21, 2026 at 2:30 PM).

    Quote from F_Peter

    On home screen, go to the very bottom and click on the 'Edit Row.'

    From here, you can get the option to hide watch history.


    We will, however, review if improvements can be made on this to have a more user-friendly UX.

    Great, thanks. I get this, you can "hide" the watched list, but can't delete your history. It still shows, just hidden :winking_face:

    The image resolution on my Z12 is very erratic. I want to set it to 4K 50Hz, I'm in France, but the very next day it switches to a different resolution every time. How can I fix this? I had this issue with MOL3 and I thought MOL4 would, but it doesn't. (See the example in the photos below where the automatic resolution is 480p 60Hz and the desired resolution is 4K 50Hz.)

    Quote from sirocco30

    The image resolution on my Z12 is very erratic. I want to set it to 4K 50Hz, I'm in France, but the very next day it switches to a different resolution every time. How can I fix this? I had this issue with MOL3 and I thought MOL4 would, but it doesn't. (See the example in the photos below where the automatic resolution is 480p 60Hz and the desired resolution is 4K 50Hz.)

    What is the model/brand of your TV?

    Have you enabled in your TV's settings the HDMI Enhanced/Ultra Deep Color/Mode 2 (the name varies by brand, to unlock the HDMI port so it can accept 4K at 60Hz)?

    Is your box connected directly to the TV or to the soundbar?

    Ideally, it’s better to connect it directly to the TV to rule out any issues coming from the soundbar.

    And use a good certified HDMI 2.1 cable.

    The TV is a Philips 650 OLED 806, the soundbar is a Polk Magnific AX SR 7.1.2, and the Z12 is connected to the soundbar with a certified HDMI 2.1 cable.

    Before the Z12, in the same setup, I had a Z11 without ever having this resolution problem.

    In France the Tv resolution is 50Hz

    Quote from sirocco30

    The TV is a Philips 650 OLED 806, the soundbar is a Polk Magnific AX SR 7.1.2, and the Z12 is connected to the soundbar with a certified HDMI 2.1 cable.

    Before the Z12, in the same setup, I had a Z11 without ever having this resolution problem.

    In France the Tv resolution is 50Hz

    I am in Belgium and speak French, I know that the channels are at 25/50Hz :winking_face:

    You have the autoframerate option in the Mytvonline settings that you can activate so that the channels (and movies/series) sync to the correct frequency.

    The problem when you set your box to 50Hz is that it feels a bit less smooth in the menus compared to automatic 60Hz...

    The revision of the chip and the HDMI port is no longer the same as on the Z11; you absolutely need to have the extended HDMI option activated in both the TV settings and the soundbar if you want to keep your box connected to it.

    On your Philips TV, you need to activate the ultra HD HDMI option to "optimal" according to the manual :


    For your soundbar, I haven't yet checked which menu to go into.


    The ideal would be to test directly on the TV and leave your soundbar connected solely to the eARC port of the TV to see if you experience the same phenomenon.


    In any case, the latest generation devices do not support passthrough of audio formats or HD audio formats, so theoretically, there’s no benefit to connecting your box to the soundbar.
    The black screens during frequency changes and video format shifts will be even shorter when connecting directly to the TV.

    Quote from al_my

    Sorry, can't get this to reproduce now. Its nice and slick atm.


    EDIT - after me trying to recreate it, getting MOL4 stuck on one TV channel, multiple restarts of the box (I thought I'd bricked it!) I did manage to re-create. Not quite as slow as the other day, but, you get whats happening.....


    https://streamable.com/usmuxb

    Update on this. It's rendered the box almost unusable. To even get the box to boot back up now I have to remove the power cable for a minute before turning back on, otherwise box wont turn on.

    Edit: More bollocks with it.

    After complete power off then back on, managed to get box working again. Noticed DV had gone off. Went to settings to turn back on and box just went blank again as if its off.

    Edit again. Turns off when you switch it to any of HDR/Adaptave/DV.


    Absolutely rubbish.

    Edited 2 times, last by al_my (April 21, 2026 at 10:29 PM).

    Thanks a lot, i will have a look

    • Official Post
    Quote from al_my

    Sorry, can't get this to reproduce now. Its nice and slick atm.


    EDIT - after me trying to recreate it, getting MOL4 stuck on one TV channel, multiple restarts of the box (I thought I'd bricked it!) I did manage to re-create. Not quite as slow as the other day, but, you get whats happening.....


    https://streamable.com/usmuxb

    Thanks for the video.

    You did mention that the issue occurs when you are on EPG, but I want to make sure.

    Could you confirm if the issue only occurs when you open the menu bar from Grid EPG? Please check by opening the menu bar while on other pages like single epg, channel list, etc.

    Also please send me the logs and let me know the tracking number after reproducing the issue.

    Catch up/cloud is extremely temperamental, it loads fine but if you try to fast forward I just get the spinning circle and nothing happens. Thought it was provider issue but tried 3-4 and all the same.

    Also voice search is a little annoying, my03 used to search instantly. My04 just inputs the text in the box, then you have to manually navigate to the text box and click enter to search. Just a longer process and less convenient.

    Hi - hdr output mode consistently turns off from adaptive when returning from standby for some reason.

    Have tried setting it to different modes and testing cycling power, restarting, etc to see if it will stay but always turns itself off from standby.

    Any idea what's happening here? Im on latest myo4 beta firmware (was also happening on stable myo3), hdmi CEC on, have a LG C1 and Yamaha YSP 2700 soundbar. Box is connected to hdmi input on soundbar, and soundbar connected to tv via arc. Thanks!

    • Official Post
    Quote from Rudi

    Bug report.

    Sometimes when putting the Z12 in standby wachting live tv, putting out of standby its going to homescreen vod.

    Homescreen live tv is selected at settings.

    Does this occur frequently?

    I've tested a few times and couldn't reproduce it.


    If the issue occurs again, please send the logs and let me know the tracking number.

    Quote from F_Peter

    Does this occur frequently?

    I've tested a few times and couldn't reproduce it.


    If the issue occurs again, please send the logs and let me know the tracking number.

    I have this too,occasionally,if possible i will send logs,thank you

    Quote from al_my

    What happens if I do a factory reset on box my MOL4 installed?


    Beta just comes back? No revert to MOL3 like, but is it safe to do a factory reset?

    Dont,read first post of thread,update can not be reversed to previous vesion:smiling_face:

    Quote from al_my

    I'm not bothered about reverting to MOL3. Just will I kill the box even more than it already is if I do a factory reset?

    Why do factory reset,better wait forOfficial update.

    Quote from Nitram

    Tried to update on both my Z12's and could not said I was up to date Never given the option to enter 1339 for the Beta version ? little help Maybe i missed something

    I had similar problem,when you go to Home>.software update>1339.you will see preparing for update (moving icon),immediately press OK button(while moving icon still present),box should then update.

    Quote from henkie

    Why do factory reset,better wait forOfficial update.

    Because the beta seems to have done something to ruin the box. Can't turn off without having to unplug first.


    When I do finally get the thing to turn on I can't change to HDR/Adaptive/DV etc, if I do box turns off and have to do the whole thing over again.