VOD issue

i have the same problem as micke. VOD wont load. tv channels and tv series works great. What can be the problem ?

I also have the same problem, I guess we need to wait for the next update.

Doesnt work for me

I have the same problem, often have to go to vod 2 or 3 times then he will get it

Been like this for 3 days now. I tried with 3 different providers and the same problem. Any ETA?

Have the same problem vid movie VOD, and i have also problem with sound, the sound comes after. But in VOD series it works perfekt

Same problem here . Been like this for some days. Two providers and vod not working. Doesent help to update. Im in Sweden.

Similar to the above posts I have noticed an increase in unable to load VOD and series.

Refreshing using data sync sometimes sorts it but over the past week or so, I’ve had to go through content sources and refresh that way.

Only then does it pull the information through properly so content can be viewed.

Something that might be noteworthy here.

If you refresh using data sync aside from it being set for a particular time, you of course notice when content has arrived by the notification and then the option to refresh.

However, if like me you have multiple TV services and VOD only service, during data sync refresh, when the icon appears telling you to refresh, don’t press that, go to content sources and you’ll notice that the other services are still refreshing!

Why is this important you may ask?

Well, I mentioned above that when the refresh icon appears due to content being received, naturally you’ll press it. However if content is still updating for your other services, the same refresh icon 99% of the time does not reappear when the content pull is complete.

So it’s easy to assume that you’ve refreshed but actually may not have refreshed everything.

So unless the icon appears. The content pull isn’t known unless you check through content sources.

Where to find the info in content sources you ask?

Well when you refresh within this menu or even the normal data sync menu, underneath your service name, there will be a flashing icon abit like an epg… if that’s flashing, content is still refreshing.

All of that aside…

I’ve read before that mytvonline automatically searches for content every 3 hours so you shouldn’t need to manually refresh, if that’s true, The feature from what I can tell has never worked. The only automatic refresh I’ve experienced is on the time you’ve manually set it to.

I think MTOL3 is an amazing upgrade to previous versions, it’s really good, however the content refresh needs work to streamline and function better.

For multiple services, the refresh notification that new content has arrived shouldn’t appear until all services has pulled the updated content (if any) or simply refreshed the sub.

So in a nutshell, I think from what I’ve experienced, the VOD error is attributed by the refresh operation.

Have the same problem maybee it is worse than before, i can see the movie but i cant enter. If i stay for 5-15 min on the same movie it maybee get contact with the server and i can click on it and see the movie, but most of the time nothing happens.

I also experience this issue on z11 pro max, the error is very intermittent, and after a while it works again.

Next time I experience it, I will write down what I do until it works.

Can I enable some debug logging?

I just send logs

I experience the issue right now, tried to

Refresh content via data sync (multip times),

Refreshed via the data source menu (where you can edit your data source credentials etc),

Restart device,

In / out from MTOL3,

Cleared and updated epg (shouldn't have any impact, but tried anyway).

One thing that I see is strange is if I do multiple consecutive data sync, I always get "new content is available", should I get that? I wouldn't assume they have added any new content between the updates.

I sent you my logs, tracking id: CBF2BE

Live tv and tv series works.

I have only one data source.

Quote from adrilang

Similar to the above posts I have noticed an increase in unable to load VOD and series.

Refreshing using data sync sometimes sorts it but over the past week or so, I’ve had to go through content sources and refresh that way.

Only then does it pull the information through properly so content can be viewed.

Something that might be noteworthy here.

If you refresh using data sync aside from it being set for a particular time, you of course notice when content has arrived by the notification and then the option to refresh.

However, if like me you have multiple TV services and VOD only service, during data sync refresh, when the icon appears telling you to refresh, don’t press that, go to content sources and you’ll notice that the other services are still refreshing!

Why is this important you may ask?

Well, I mentioned above that when the refresh icon appears due to content being received, naturally you’ll press it. However if content is still updating for your other services, the same refresh icon 99% of the time does not reappear when the content pull is complete.

So it’s easy to assume that you’ve refreshed but actually may not have refreshed everything.

So unless the icon appears. The content pull isn’t known unless you check through content sources.

Where to find the info in content sources you ask?

Well when you refresh within this menu or even the normal data sync menu, underneath your service name, there will be a flashing icon abit like an epg… if that’s flashing, content is still refreshing.

All of that aside…

I’ve read before that mytvonline automatically searches for content every 3 hours so you shouldn’t need to manually refresh, if that’s true, The feature from what I can tell has never worked. The only automatic refresh I’ve experienced is on the time you’ve manually set it to.

I think MTOL3 is an amazing upgrade to previous versions, it’s really good, however the content refresh needs work to streamline and function better.

For multiple services, the refresh notification that new content has arrived shouldn’t appear until all services has pulled the updated content (if any) or simply refreshed the sub.

So in a nutshell, I think from what I’ve experienced, the VOD error is attributed by the refresh operation.

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Thanks.....safes me a lot of typing.

I experienced the same.

Lots of movies not available to load

Refresh solved a lot....but not all and I lost a lot of preview images.

Later some of these preview images came back.

Refresh was done through contents manager in the menu and refreshing as soon as it said it was available with one provider on the box.

I have the same problem tried everything. My account works with my phone and computer. Cant load VOD but everything else works. Yesterday I was able to get it working for a while when I made the router and the box powerless for 10 min. Nothing works now.

Quote from adrilang

Where to find the info in content sources you ask?

Well when you refresh within this menu or even the normal data sync menu, underneath your service name, there will be a flashing icon abit like an epg… if that’s flashing, content is still refreshing.

adrilang

I have tried to look for this Icon....flasing while refreshing ......but was not able to find it.

Could you be so kind to post a screenshot of this Icon.

Yesterday I refreshed through Data manager.....waited 1 hour after the "press refresh in the menu" command appeared, and then pressed refresh contents option in the menu.

VOD was opened and movies would show........only most of the preview icons were gone.

When scrolling all the way down there were preview icons showing.

The only place i know that a icon or something shows that it still updating is here, and it spinns around. The place were you put auto update or do it manually i havent seen a icon 🤷🏼‍♂️

Sent log C9530B

No previews on vod and vods not working att all atm...Sometimes works after refresh of the providers but previews and vod problem has been like this for almost two weeks..using latest veta now and same

Yes we all have same problem, its only when using portal, but if you use m3u url its works

VOD movies works with IPTV smarters pro, but not with MTOL3, I'm using the same provider.

Posters are neither shown in IPTV smarters pro, could it be that MTOL3 is expecting some values that are not provided?

It also didn't help with BETA solving this problem... I hope the problem is solved when the official one is released!!!

Noticed yesterday if you shutdown and open app couple of times the covers are back (maybe just luck?) ..Updating doesent work for me.

Same problem here for weeks.

Sending log tracking C96878

I just wanted to loop back here, I have zero problems with VOD now and since at least three weeks before. I have done nothing on my side, thanks for your support 🙌

Got it today again, but then I restarted the box, went to vod, got the same error (failed to lod vod), check some other movies, same, and then it started to work, very strange behavior.

Maybe a timeout that is too short?

Hello, I had zero problems for several weeks now, works great, thanks 🙏

I am unable to watch VOD and TV Series. I am using a portal. I get message “error can play this video. Please try again later”. I just submitted log tracking #CC7D2A. I have a z8 and am using the same portal and it working fine. Can you please help?