Official Update - Formuler Launcher v. 12.1.4 HOTFIX and MOL 3 v. 12.1.4 HOTFIX for Formuler Z11 Series and Z mini released.

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  • 4. Instruction Articles

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  • Sorry my friend, I am perplexed over your situation. You have paid for one connection that means you can only run one streaming box at a time. Saying your supplier only allows 2 boxes on a sub does not appear to be accurate information. What I am saying is, the supplier controls connections, that means if you loaded the same SUB on 10 boxes, who cares, you could only watch one box at a time. If you turned on two boxes with one connection, the stream would begin to glitch, that is how the supplier would get you to pay for another connection. There is no limit as to how many boxes you can load the same sub, it is all controlled through your connection limitations.


    His supplier uses the unique MAC address of two devices to limit the amount of devices the login can be used for.
    so in his case, yes there is a limit.

  • Quote

    1002 indicates that an endpoint is terminating the connection due to a protocol error.

    Could be everything: wrong inserted data, your firewall or Providers, VPN, provider refuse login etc.

    Ask your Provider for new url and login data + sub refresh. If same happens, check for new Provider.

    We can test, search and and give us a headache forever about what it could be, but if the provider doesn't work well, no box can conjure up.

  • Well turns out my MAC address was somehow removed from their profile. They re- entered that and works like a charm. Now hoping the record and refresh functions will also start working again. Sorry for the hassle SAM, but do appreciate the effort!

    Update - Recording and Refresh work again as they should!

    Edited once, last by Wahoo!!: Updated solution (August 27, 2024 at 7:08 PM).

  • Glad it works now.

    This falls under -> provider refuse login etc. Now we know why :winking_face:

    Thx for the info and why it happen, would every user write his solution or confirm supported, this would help other users very much. Some get solution and never look back :thinking_face:

  • On my parents' Formuler Z11 Pro, upgraded to the latest version, I set the power option to "shutdown" instead of "standby" to get around the problem of the sound cutting out on standby.

    CEC is enabled.

    Another problem now following this solution: from time to time, the box won't start! Even if you use the BT1 remote control to press the buttons on the box and not on the TV.

    I have to unplug the power supply and plug it back in again to get the box to start up, and then it works again for a while.

    But it comes back...

    Has anyone reassembled this yet?

    Thanks in advance

  • I'm watching a program that I want to record.
    It is possible to play indirectly but not request that the box be switched off after recording.
    I then chose to record the program that came after and change the start and stop time.
    Turned off the box.
    The program was recorded but the LED on the box was still red.
    When the time came to the program I selected for recording, it turned white and that program was recorded and the box turned off. The LED red.
    Why was the original program recorded when I changed the time?
    I got two recorded files.
    1st to what I changed to.
    2nd the original program that I chose to change.

  • Hello

    New to the forum I have a Z11 mini and I updated it yesterday and today I have no volume from the box at all. None of the apps have audio. I have done all kinds troubleshooting short of factory default. Before I do that I want Ed to see if anyone else is having the same issue.

    Thanks

    had that happen so many time with the BT1 remotes go into remote setting check that it is not muted have no idea how it happens but it does

  • Resuming Playback from what exactly? USB Recording, Timeshift, catch up, VOD, Series?

  • From series: If you put a series on pause and you go to live TV and then go to the series to continue watching, you will get a loading error. If you try again later, this problem occurs again since the last update

    If you dont pause a series,but stop via back button,and leave series as such (and you have put your serie up as favorite) you can resume your serie watching,from the point you left it,i dont have any loading errors.

    And in the meanwhile i can switch to live tv,recordings ,VOD etc,without a problem,as soon as i return to series,the favorites come up and you can choose resume watching.

  • If you dont pause a series,but stop via back button,and leave series as such (and you have put your serie up as favorite) you can resume your serie watching,from the point you left it,i dont have any loading errors.

    And in the meanwhile i can switch to live tv,recordings ,VOD etc,without a problem,as soon as i return to series,the favorites come up and you can choose resume watching.

    thank you for this valuable information.

  • Resuming Playback from what exactly? USB Recording, Timeshift, catch up, VOD, Series?

    I'm a bit worried by your response here, Sam :smiling_face:

    I thought this was a well known issue for you that is being worked on, because I've had extensive discussions with your support (Peter) regarding this issue, along with a bunch of other timeshift issues. And I've supplied exact step-by-step procedures to reproduce them.

    I really hope that my reports have reached your dev team, because there are several timeshift-related bugs that I think needs to be ironed out to make your products shine!

  • If you dont pause a series,but stop via back button,and leave series as such (and you have put your serie up as favorite) you can resume your serie watching,from the point you left it,i dont have any loading errors.

    And in the meanwhile i can switch to live tv,recordings ,VOD etc,without a problem,as soon as i return to series,the favorites come up and you can choose resume watching.

    I have performed the method as you describe without any result, still the error message when I want to resume the series. the error does not occur if you pause a series and leave it on screen. The problem occurs when I switch from series to live TV and back to series to continue watching the series. If I wait about 1 hour, I can continue watching it without error. This problem does not come from the provider. I have tested different providers, all with the same problem. Please fix this problem.

  • I have performed the method as you describe without any result, still the error message when I want to resume the series. the error does not occur if you pause a series and leave it on screen. The problem occurs when I switch from series to live TV and back to series to continue watching the series. If I wait about 1 hour, I can continue watching it without error. This problem does not come from the provider. I have tested different providers, all with the same problem. Please fix this problem.

    Please provide a picture of the error you are getting, and send logs following the instruction below.

    How to send logs

  • I'm a bit worried by your response here, Sam :smiling_face:

    I thought this was a well known issue for you that is being worked on, because I've had extensive discussions with your support (Peter) regarding this issue, along with a bunch of other timeshift issues. And I've supplied exact step-by-step procedures to reproduce them.

    I really hope that my reports have reached your dev team, because there are several timeshift-related bugs that I think needs to be ironed out to make your products shine!

    The devs are looking into the issue

  • hi guys

    Reporting a problem on one of my Z11 PM's: after starting up from standby, MOL3 crashes every time (sometimes directly, sometimes after about 10 seconds), tried restart, with and without VPN, deleted cache, nothing helped. Couldn't update content either (started & crashed almost immediately).

    In the end I deleted and reinstalled MOL3 -> all ok for now (luckily I had a backup from a few weeks ago, but still ...).

    Sent logfile 1921D79 a few times (directly after some crashes).

    Formuler Z11 Pro Max - XC API Portal - Mol3 (standard and occasional TiviMate as backup) - External HDD Toshiba 1 TB (usb 3.0) - Nord VPN

  • The Dutch translation in the Watchlist screen that is shown when you press OK in the EPG is wrong. When you just want to Tag it as reminder, the upper label says “Recording/Opname”. Which is totally wrong.

  • I have the Z11 pro max, been working fine until I saw it had 2 system updates on it, it went through the motions of doing the updates yesterday then turned off, now when i turn it on nothing appears at all on the screen, checked all the cables, unplugged the power to it and tried again several times but nothing at all, the White power indicator light is the only thing that seems to work now, I tried the reset by poking a paperclip in the IR port but it doesn't feel like it's pressing any button in their, had a look with a magnifying glass in there too and can't see anything either, anyway I tried it as instructed a couple of times and nothing comes on the screen, any suggestions please ?

  • When you insert Paperclip inside, press soft until you hear some click. The button is exactly in the middle.

  • The Dutch translation in the Watchlist screen that is shown when you press OK in the EPG is wrong. When you just want to Tag it as reminder, the upper label says “Recording/Opname”. Which is totally wrong.

    Why is my response to the Belgiumuser deleted? I posted what he asked me to do and now my postbos deleted?
    Who deleted my post and why? An without any explanation?
    That does not instill motivation to help correct errors.

  • Read forum rules, this is English forum and only postings in English allowed. If something posted in other language it will be instantly deleted!

    Has already been mentioned hundreds of times in various postings and threads. Nevertheless, it is simply ignored because many people don't even want to read the forum rules, even if clear visible links (on top - window) in each thread.

    Ignoring forum rules can lead into bann.

  • SAM, if your above post was directed to me: My written post was in English.
    It was regarding incorrect translations in certain screens, that Beliumuser requested me to show.

    It is inevitable thatbin order to point out which english words have been incorrectly translated into Dutch and what the correct Dutch translation needs to be, that some words in Dutch are posted.


    But as you make very clear, I understand my help in this matter is inexcusable and can not be tolerated. I will therefore never again try to help correcting incorrect translations and bugs as a result of incorrect translations.

    I stand corrected. 🤐

  • I have a question about the Launcher settings.

    There's a option to select Startup App. For me is working only for My Tv online and You Tube. Other apps can be selected, but they don't Startup automatically.

  • I have a question about the Launcher settings.

    There's a option to select Startup App. For me is working only for My Tv online and You Tube. Other apps can be selected, but they don't Startup automatically.

    Hi,what specific other apps do you mean(the ones you cant select for start up)?

  • Can you e.g. use "webbrowser" (in Formuler Market) app as starting app, i can on my z11PM?

  • Yes I can. Is working with some apps, but not with Odido, Nos live, Amazon prime , Videoland, NlZiet.

    It gives me the choice to select, but is not opening every app.

    Again, not a big deal. I can work around. But if is possible to be fixed, would be great 👍

  • What error did you get?

  • Sounds like some GPU process didn`t worked well and after restart it was initialised and started to work again.

  • Installed the update 3 days ago and right away I was having vod problems. Aproximetly 50% of my vod:s makes MOL3 krasch.

    Yesterday I tried with the latest beta version but still problems. Anyone else having these problems?

    Please provide a video that shows the exact issue for further investigation. You can upload the Image/Video file here: https://streamable.com/ > Upload file > Copy link > Paste the link with your reply.

    Also, please send logs right after the issue reappears following the next instructions: How to send logs

  • I'm not sure if this is Formuler related. Am curious if other users are having signal strength issues. I suspect it's a provider issue and have contacted them, multiple times. Naturally, they say all is fine on their side.

    I've started to have a problem with the signal for certain channels, specifically all of my 24/7 channels. The signal will have three full bars in MOL then start to drop after a few minutes. If I restart my Z11 Pro Max, the signal is three bars again but starts to drop, causing freezing/stuttering. My Z11 is connected via Ethernet and I'm getting 800-900Mbps download speeds.

    MOL 12.1.4

    Firmware 11.3.3