Continued Connexion problem to mytv online 3

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1st Official Post

    Hello,
    I have Formuler Z11 Pro MAX BT1. I bought it two months ago or so and it was working perfectly. Suddenly starting three weeks ago, when I turn on the box and open mytv online 3, it keeps saying “Contact your service provider. Unable to open stream Server error: HTTP 458”. I can open IPTV on different apps means there is no issue with my IPTV provider. I can open YouTube and other applications requiring internet through the Formuler no problem so it’s not an internet issue. The issue is still ongoing. Could you please tell me how this problem can be fixed? Thank you. 🙏🏽

    Hi,

    In general, for this kind of problem you need to contact the person who sold you the IPTV subscription :winking_face:

    The mac address (stalker) on your Formuler box may no longer be linked to your subscription.

    Or are you using a user and password to connect using Xream codes instead of Stalker?

    And even with a user and password the error occurs?

    I know that...

    But on the other applications you use a user name and password, I suppose?

    What I'm asking you here is what is your connection protocol on the Z11: by mac (Stalker) or Xtream-Codes (user/password)?

    Since you're the only one having this problem, it must be you or your connection protocol. Hence the retailer who would be best placed to help you (you also pay for after-sales service with them...).

    I suppose you've already reset your box to factory settings?

    That often helps :winking_face:

    I have similar connection problem with my z11Promax,when i log in with credentials and connect server returns code 1005-400,unknown portal,error 401.

    Other providers connect without problem,on Tivimate and z10pro,credentials work perfectly (XC)

    Iam already in contact with F_Peter about the issue,

    Would a factory reset be helpful ("soft" via menu)or hard reset,which i actually do not want to do,as it was suggested in above post#4 ?

    Hello, I have the same problem with mytvonline 3 on Formuleur Z11 Pro.
    I use two subscriptions, the first one works perfectly, my second one doesn't work anymore and gives me the error http 401 code:1005_400 while it worked perfectly before.
    On other applications it works perfectly on my Z11 Pro box.
    Do you have a solution to this problem?
    Thank you

    Quote from henkie

    I have similar connection problem with my z11Promax,when i log in with credentials and connect server returns code 1005-400,unknown portal,error 401.

    Other providers connect without problem,on Tivimate and z10pro,credentials work perfectly (XC)

    Iam already in contact with F_Peter about the issue,

    Would a factory reset be helpful ("soft" via menu)or hard reset,which i actually do not want to do,as it was suggested in above post#4 ?

    I had the same problem,in the end i switched-After trying 6 URL- to another server and that connected directly,so problem solved.

    I guess,you having connection to server issue,will result that F_Peter (Staff member of Formuler) will contact you,early next week,as they pick-up on such issue quickly!

    • Official Post
    Quote from jojo123

    my second one doesn't work anymore and gives me the error http 401 code:1005_400 while it worked perfectly before.

    Please contact your provider and ask for new login data + subscription refresh. Connect request was not successful because it lacks valid authentication credentials for the requested resource. This can be something was changed on your sub data or sub. is blocked. Please contact your Provider and let him know.

    Quote from SAM

    Please contact your provider and ask for new login data + subscription refresh. Connect request was not successful because it lacks valid authentication credentials for the requested resource. This can be something was changed on your sub data or sub. is blocked. Please contact your Provider and let him know.

    Hello, thank you for your advice, I will contact my supplier to investigate this issue. : )

    We are having the same issues. All worked fine, then suddenly Feb 4th, nothing works on the Myonlinetv3 - all other apps on the formuler box work fine - and we have not idea who the service provider is actually or if myonlinetv is just the app, or actually the service provider. we have tried and tired to reach the person that set up the boxes for us, but have on way to reach them nor any idea who actually delivers the streaming to our device.

    We have installed the Tivimate as well to see if its working but it also says to contact service provider but we dont know who that is.

    Quote from Ready2go

    We are having the same issues. All worked fine, then suddenly Feb 4th, nothing works on the Myonlinetv3 - all other apps on the formuler box work fine - and we have not idea who the service provider is actually or if myonlinetv is just the app, or actually the service provider. we have tried and tired to reach the person that set up the boxes for us, but have on way to reach them nor any idea who actually delivers the streaming to our device.

    We have installed the Tivimate as well to see if its working but it also says to contact service provider but we dont know who that is.

    You can try change the dns.

    But i think that the provider stopped or is caught.

    Use google to learn what iptv is, how to set it up with mytvonline and search on google for other iptv providers.

    A 24hours free trial or so.

    And try it yourself to setup your device.

    thanks i have done all that before i ever reached out to you, and i do know what iptv is, the streaming of the actual content, i just dont know how to find out who it is, or how to change to another provider. but thank you

    Are you able to add a new Portal?

    Test by going into Content Manager>Content Sources>click on Add Portal.

    If device is not blocked a Gboard should show up,for entering Portal data.

    If not blocked,find yourself another iptv provider(on Google or other search engine)

    • Official Post

    I think your current Provider is affected from this issue and you can not do anything on your side except install new Portal from other Provider or to reach him and let give you new url (changed DNS Routing) and data-> Cloudflare Blocking IPTV Provider

    I have same issues when I bought a new z11 pro max to replace a faulty similar box. In the old box sub from two providers worked fine one as stalker and the other xc. The stalker connection worked flawlessly but xc connection won't work. The box tells me there's no internet connection even though the stalker connection is working in the same box. I have contacted the provider of the xc connection and he says the problem is not from his end. My setup and everything has not changed except replacing z11 pro max box with a new one. This is frustrating. The funny side is xc connection has loaded all the channels and continue to do daily content refresh but I can't watch a single channel from that . If you select a channel the screen continues to spin and then give no internet connection and same box that says no internet connection has a stalker connection that works. I think the problem is from the mol3 and not a provider issue.

    • Official Post

    And you use two different subs. from two dfferent provider or same sub for two portals from same provider? What exactly?

    Quote from SAM

    And you use two different subs. from two dfferent provider or same sub for two portals from same provider? What exactly?

    Hi Sam, I use 2 different subs from 2 different providers and different protocols that is stalker and XC but all in a z11 promax.

    After reading your earlier post I was able to rectify the problem. I traced the problem to the dns of my router. When I changed the dns on the box it didn't resolve my problem because my entire network dns was still cloudflare. I did a network reset and changed my dns from cloudflare when your post stated that they were blocking some providers. Thank you Sam

    Same here.... :-/

    Login in stalker mode in MTOL2 on my Formuler Z8 and Z10 ... no problem
    I just bought a Z11 Pro and the connection gives me an error:
    Failed to Connect – Check portal URL – Server Returned HTTP 403 – Code: 1005-400

    Can someone explain me Why Z10/MTOL2 was working... Z11/MTOL3 not?

    Here a possible FIX: Lets us be able to install MTOL2 on Z11 Pro!!

    Im pissed! 1 year of same complain... no fix! Come on Formuler

    Ah yeah... I tried Hard Resert, alternate DNS... nothing works

    Stalker?

    Did you give the right macid?

    Starts with 00:1E on the z11 i thought, and not 00:1A:78xxxxxx


    The 00:1E you need to give to your provider.

    Best option is: contact your iptv provider, and let them convert your sub to xtream codes.

    You get an url.

    Fill it in, and then the username and password and everything should be fine.