Groups showing no channels

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1st Official Post

    Hi,

    I have the Z10 Pro Max and facing some issues on Live TV for my some of my groups showing no channels in Mytvonline2.
    Have tried following already:

    - refresh channels
    - delete subscription account and login again
    - delete Mytvonline2 and reinstall
    - Z10 Pro Max factory reset

    All above seems not to have worked :frowning_face:.
    - So I figured out to login with my tv sub to a different box, this was also a Z10 Pro Max.

    Same issues..

    I than knew it was not the android box. It must be the TV server "or" Mytvonline2 app.

    - Tried another server subscribtion.. faced same issues with the same groups / channels.

    So it must be the Mytvonline2 app.
    - Have tried the server on the IPTV Smarters Pro app.. and what did I noticed?
    It worked properly !! All groups in Mytvonline2 which were showing no "channels" did showed up in IPTV Smarters Pro.

    So the groups are showing, but channels not in Mytvonline2.
    Is there anything what can solve the issue above?

    • Official Post

    Hi,

    Can you try to create m3u playlist and test if same category`s have empty channels?

    Quote from SAM

    Hi,

    Can you try to create m3u playlist and test if same category`s have empty channels?

    Thanks will test today. How do I load a m3u link via usb? I dont want to type it all with the remote..
    Can you explain how I have to save it on the usb ?

    4 of my friends have the same subscription and are also using Mytvonline2 (Formuler z10 pro max) and it seems the problem occurs with all of them as well.
    But if we use for example IP Smarters Pro.. it works fine. All channels are showing.

    • Official Post

    When MOL2 starts to load portal, does the download ends with 99% or not?

    Do you use VPN and if not, could you please install some VPN and test with this? You can also try with mobile hotspot from phone and let the box connect with provider over hotspot to see if the channel list loads properly.

    Before you start with already recommended, please take the box 10Min from power and start then.

    Quote from SAM

    When MOL2 starts to load portal, does the download ends with 99% or not?

    Do you use VPN and if not, could you please install some VPN and test with this? You can also try with mobile hotspot from phone and let the box connect with provider over hotspot to see if the channel list loads properly.

    Before you start with already recommended, please take the box 10Min from power and start then.

    Hi,

    It gets stuck at 89% after a few min proceeds to 99% and than loads the server correctly.

    I'm not using any VPN.

    Have tried disconnecting from the power 10/15 min..but still nothing.

    Also loading from m3u makes no difference. Even more channels disappeared.

    Mind this problem is occuring on serveral Z10 pro max's. Have tried the same server subsciption on a old android box and it works fine there, all channels loading.

    Seems the Mytvonline2 is definitely causing the problem. Will try on a Z11 pro max / mytvonline3 tomorrow..

    Hi I have the same problem with the Z10Pro MAX an certain groups. for me It's mainly the Asian/Indian Groups that are showing empty.
    I have the same problem on 3 different devices. But using IPTV Smarters or TiViMate on the same Formules does work correctly and shows all the channels. My Z11ProMax with MyTVOnline 3 also works fine.
    It's weird that everything has worked fine for alost a year and now since a few weeks I have this problem on all devices using MyTvOnline2. So it must be the app.

    Tried diffeerent accounts, wiped the the device and data but still no luck.

    Hello..
    I tested this for a customer who have the same issue.
    Loading the portal data also slows down between 88% and 99%

    I did several tests and notice that tv groups are populated good on the moment i turn off VOD and serials
    When i turn them back on again the issue returns.
    On tv channels the groups stay empty after that a big part is loaded correctly but in loading order and it looks like the groups get corrupted from a certain point.
    If i turn off the groups from the point where it start to stay empty but let it on after that group the issue shift to a little later.


    this issue started around the bug fix implemented three updates ago where the (bug) for empty channels list where fixed.
    looks like this fix makes an issue on the z10 pro max firmware or maybe all z10 firmware.

    edited: i think i do not mean firmware but the mol2 software!

    SAM if more info is needed or i have to do some test please let me know


    factory default by reset button is tested
    portal data is tested and works in other software
    on the z11 pro max no issues
    other testing is done but open for more specific test .
    Please take this issue serious as it is a real problem

    hope we can solve this issue soon.
    btw the latest update from januar 2025 did not solve the issue !

    Edited once, last by Latenight (January 17, 2025 at 12:24 PM).

    • Official Post

    Thx for detailed report. It would be nice if you can share all infos detailed with Peter, so he can forward directly to devs for test.

    F_Peter

    Peter could you please send the Report from Latenight to the devs? Thank you very much.

    • Official Post

    Please provide a video that shows the exact issue for further investigation. You can upload the Image/Video file here: https://streamable.com/ > Upload file > Copy link > Paste the link with your reply.


    You can send the video link to me privately through chat if you want.

    Quote from F_Peter

    Please provide a video that shows the exact issue for further investigation. You can upload the Image/Video file here: https://streamable.com/ > Upload file > Copy link > Paste the link with your reply.


    You can send the video link to me privately through chat if you want.

    Sorry for the late reply

    This is the link of Mytvonline 2 on the Formuler Z10 Pro max.
    You can see the bottom groups are not showing any channels.

    Watch WhatsApp Video 2025-03-31 at 16.13.42 | Streamable
    streamable.com

    This is the Mytvonline android app.
    Everything works fine..

    Watch WhatsApp Video 2025-03-31 at 16.23.33 | Streamable
    streamable.com

    When I use other IPtv apps all works fine.
    Also on Formuler Z11 Pro Max (Mytvonline3) everything works fine.

    • Official Post
    Quote from AYM

    Sorry for the late reply

    This is the link of Mytvonline 2 on the Formuler Z10 Pro max.
    You can see the bottom groups are not showing any channels.
    https://streamable.com/qdw1rs

    This is the Mytvonline android app.
    Everything works fine..
    https://streamable.com/e6irtr

    When I use other IPtv apps all works fine.
    Also on Formuler Z11 Pro Max (Mytvonline3) everything works fine.

    sent you a private chat to get more info.

    Please check your notification top right.

    Quote from AYM

    Sorry for the late reply

    This is the link of Mytvonline 2 on the Formuler Z10 Pro max.
    You can see the bottom groups are not showing any channels.
    https://streamable.com/qdw1rs

    This is the Mytvonline android app.
    Everything works fine..
    https://streamable.com/e6irtr

    When I use other IPtv apps all works fine.
    Also on Formuler Z11 Pro Max (Mytvonline3) everything works fine.

    Got the same with 1 provider.

    If i add group and remove it later. Then group exist but no channels.

    Need to login to porta to change it. Delete all group and add again.


    Maby go from xtream codes login to mac. That it haven’t test it.

    Will do when we haver power back!

    I have had the same problem for about a year with both Formuler Z8 and Z10. I have several portals and NO CHANNELS occur on some of them and does not improve after factory reset with box. It seems like the developers have stopped to adress the issues with MTVOL2 and focused on the new version. What they do not understand is that they lose loyal clients who does not want to buy expensive new boxes with MTVOL3 when they neglect old issues. Developer PETER above seems to be extremely well informed but have not addressed the issue after several Months. Shame.

    Dear readers,

    I had the same problem on my Z10 Pro, several folders showing "no channels". I also have the Z11 Pro with the 100% same packets and log-in. On this one, all folders are OK.

    Yesterday I noticed there is a beta update for the Z10. I performed this update and this resolved all this problems, all folders are now OK.

    Please try this one, hopefully everything is fine afterwards.

    BR, Frank

    Hi Frank, Thank You for the good news. However I am not sure how find the beta version. First of all, I have the Z10 SE and only know how to update through the main page. The latest version there is the 10.10.54 Official of Dec 9th 2024. Perhaps there is a backdoor to the stage that I have not found? Sorry for my ignorance. Br Per

    Hi,

    For the beta version you have to type in "1339" after clicking red button. See:

    Thread

    HOTFIX BETA Firmware- 10.10.56 Update released

    BETA Software Update for Formuler Z10 Series devices.

    Firmware Version : 10.10.56 HOTFIX BETA



    WARNING:

    Software cannot be rolled back after installation.

    If serious errors occur, please do factory reset.



    Please keep in mind, this is Beta and could have also bugs or act unstable, it is for testing and not for productive use 24h with the box.

    If you don`t want to test, please wait until official comes out. No Forum support in other threads if beta is in use, beta issues should be discussed only in this…
    Hardware Z10 Series
    SAM
    April 14, 2025 at 10:09 PM

    Success, Frank

    Hi Frank, Thank You very much for the information. The update with the Beta version went well but the problems with "No channels" remain on a large part of the channels. Running firmware v10.10.56 and IPTV v10.10.60. Br Per


    Is there any update to this issue. The latest I can find is a June 2025 post but no resolution. I have a Z10 Pro Max experiencing exactly the same issue as stated in the post. It seems there is some limitation in the MyTvOline2 software that is being exceeded during start up. Other IPTV player works fine and all Groups are populated.

    Since my Supplier has added many groups and channels this started and I know a work around would be to go to the Supplier and ask for them to block some of the groups, but that is just a work around.

    One thing that I am sure is related is that when I try and do a refresh, after 5 mins or so it comes back with a "Refresh Failed" message.

    I am on the latest software and tried all that Sam asked in the above posts.

    I know many are dealing with new Z12 issues but want to know if this will be rectified at some point with the Z10?

    Thanks

    Hi All,

    I have the same issue with my Z10Pro Max."No channel" message on a large group of channels.This first happened around a month ago.I have tried all different "fix" options but nothing has worked so far.We have are also using 3x Z11 Pro and everything works fine.

    Please let me know if there is a solution on this problem or I need to bin the Z10 Pro and buy a Z11 Pro.


    Best,

    .S.

    • Official Post

    And this problem happens only on Mol2 and Z10 Box? Please post also which protocol is in use and did you guys tested also on other protocol (Protocol: XC Api, Stalker MAC ID and M3U Playlist)?

    I know from older user postings that change to other protocol solved the issue, also reducing the Channel list to only what you need helped.

    The refreshing option should correct this issue and if "Fail message" comes constantly, then is good possible that Provider changed some setting on his side in his panel. Deleting portal and creating new with same data or reinstall of Mol2 could also help. Please test and report, thank you.

    Important: Btw. the use of same portal data on other box at same time, can also produce such issue if subscription doesn`t have more than two unlocked connections per subscription!

    Quote from SAM

    And this problem happens only on Mol2 and Z10 Box? Please post also which protocol is in use and did you guys tested also on other protocol (Protocol: XC Api, Stalker MAC ID and M3U Playlist)?

    I know from older user postings that change to other protocol solved the issue, also reducing the Channel list to only what you need helped.

    The refreshing option should correct this issue and if "Fail message" comes constantly, then is good possible that Provider changed some setting on his side in his panel. Deleting portal and creating new with same data or reinstall of Mol2 could also help. Please test and report, thank you.

    Important: Btw. the use of same portal data on other box at same time, can also produce such issue if subscription doesn`t have more than two unlocked connections per subscription!

    Tested on XC API. Didn't test on other protocols. Only portal on Z10 Pro Max. Mol3 doesn't have this issue.

    As I mentioned I know I can go to supplier and ask that certain categories be removed and that might work but that is not having the software working correctly. If supplier adds more categories again it could stop again so that's a work around only.

    Removing the visibility of categories in Mol2 via Manage Groups does not help.

    Tivimate and other IPTV software loads all the channels in all categories

    Refresh Failed message is everytime and I have deleted the portal and reinstalled the portal. No change. Reinstalled Mol2. No change.

    Earlier Peter had convo offline with someone who recreated this issue. This is clearly a MOL2 limitation because of the size of the IPTV supplier portal.

    • Official Post

    Sent you a message to get more info.

    Please check your inbox.

    I am having the same issue with my Formuler Z10. I tried the same IPTV service on my old Formuler Z7 and all the channels work there. I have also tried different apps and they all work, so the issue seems to be related to the Z10 in my case.


    Is there any way to fix this?

    • Official Post
    Quote from AFNGUY

    I have same issue with a mates z8....

    Quote from allanballan

    I am having the same issue with my Formuler Z10. I tried the same IPTV service on my old Formuler Z7 and all the channels work there. I have also tried different apps and they all work, so the issue seems to be related to the Z10 in my case.


    Is there any way to fix this?

    How many channels do you have on your portal?

    Quote from allanballan

    Around 22k

    Advice: contact your iptv provider. And let the remove all the countries from your subs WHAT YOU DON'T WATCH.

    example: if you life in france or so, i dont think you watch russia, poland, africa etc. That countries can you remove then by provider. Only the countries you want to watch, that's what you need.

    Less time to load portal also and faster working mytvonline and box etc.

    I am suddenly seeing this identical problem on both my Z10 and GTV. I note that this thread is a year old, but for me all channels have loaded correctly until a week ago. Now mol2 loads 31000 or so channels, and then number 35056 and nothing else. Is there any likelihood that this bug gets fixed?

    Quote from kennyboy

    I am suddenly seeing this identical problem on both my Z10 and GTV. I note that this thread is a year old, but for me all channels have loaded correctly until a week ago. Now mol2 loads 31000 or so channels, and then number 35056 and nothing else. Is there any likelihood that this bug gets fixed?

    Contact your provider and let them delete all the countries you don't watch.

    Give them Only the countries you watch, let them put them in your Subscription.

    Less loading and faster portal connection.


    Goodday my friend

    Quote from Lucky133

    Contact your provider and let them delete all the countries you don't watch.

    Give them Only the countries you watch, let them put them in your Subscription.

    Less loading and faster portal connection.


    Goodday my friend

    As I had stated a while ago, what you suggested is a good work around. It does not answer the posters question of Will this be fixed? Your suggestion is only a work around until the supplier adds more Categories and more channels. I would like to hear from Formuler if this will be fixed at some point.

    I agree with you. I may be in the minority, but I would rather a company put an end date to support for one of their products and advise that no more updates will be coming rather than just not fixing issues. This is not minor issue. As I said in earlier posts, Suppliers are creating very large IPTV services now. If MOL2 can't handle it, say so. I'll either find software that will handle it or move to a box with MOL3 or something that will handle it. I have a Z11 ProMax that does handle it and have been very happy with once the major issues were worked out. I have been loyal to Formuler for a while and will continue to be. I love MOL3 but don't want to toss Z10 over something that shouldn't be too difficult to rectify.