GTV Black screen "InvalidresponcecodeException" error

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1st Official Post

    Have previous commented this in previous thread however problem seems to of gotten worse since then...

    Using portal and m3u... when I go to a new channel, sometimes I receive a black screen with the error code "InvalidresponcecodeException".

    There is no specific channels and categories that this works on, it's just random channels throughout the day. If i restart the box and boot up MOL again, the channel works again.

    Also, sometimes the channel i'm watching will work and all of a sudden, this black screen with the error pops up. So it's not just when I'm trying to change channels.

    Is anybody else getting this error and is there a plan for this to be fixed in a future update? This happens on all GTV boxes I have but never happens or has happened on any of the Z8's I have.

    I receive this a few times a day on my GTV boxes. It's not a problem on provider side as it's never happened on Z8 boxes. I have also checked at the same time if the channel works on my Z8 box when the error currently shows on my GTV boxes and it works fine.

    The error doesn't just happen on specific channels, it seems to just be different channels throughout the day, every single day.

    The channel seems to work again when I restart box. However, I shouldn't have to restart box every time this happens.

    • Official Post
    Quote from billsmith19

    Using portal and m3u... when I go to a new channel, sometimes I receive a black screen with the error code "InvalidresponcecodeException".

    We need following to research this issue.

    1. When this happen, let it like it is and press home button -> go to Settings -> Device Preferences -> About -> Report Problem -> Click on "Send Logs" and note the tracking nb. Post here in this thread your tracking nb. Please do this each time when it happens, more data for devs. better chance to find the issue.

    2. Test account would be very useful.

    Quote from SAM

    We need following to research this issue.

    1. When this happen, let it like it is and press home button -> go to Settings -> Device Preferences -> About -> Report Problem -> Click on "Send Logs" and note the tracking nb. Post here in this thread your tracking nb. Please do this each time when it happens, more data for devs. better chance to find the issue.

    2. Test account would be very useful.

    Happened a few times. Managed to send the test logs through. Tracking #B8443B. Will carry on doing this whenever this same thing keeps occurring.

    Unfortunately cant provide with test account.

    Is happening with my GTV now as well.

    Report Problem: B5DA1D log file sent. Happening on one specific channel at the moment, if that helps.

    • Official Post
    Quote from billsmith19

    Have previous commented this in previous thread however problem seems to of gotten worse since then...

    Using portal and m3u... when I go to a new channel, sometimes I receive a black screen with the error code "InvalidresponcecodeException".

    There is no specific channels and categories that this works on, it's just random channels throughout the day. If i restart the box and boot up MOL again, the channel works again.

    Also, sometimes the channel i'm watching will work and all of a sudden, this black screen with the error pops up. So it's not just when I'm trying to change channels.

    Is anybody else getting this error and is there a plan for this to be fixed in a future update? This happens on all GTV boxes I have but never happens or has happened on any of the Z8's I have.

    Quote from Mevi

    I only get it when a channel goes down or Wi-Fi connection gets disconnected, this for me is OK, other than that never.

    Quote from morden2004

    Is happening with my GTV now as well.

    Report Problem: B5DA1D log file sent. Happening on one specific channel at the moment, if that helps.

    Quote from Den123

    This happened on mine also

    Does this issue only occur when Wi-Fi is connected? OR also occurs on an Ethernet connection?

    Quote from Mevi

    when a channel goes down or Wi-Fi connection gets disconnected

    Everyone probably gets this when the channel goes out / freezes / delays for extended period...or wifi connect is disrupted.

    To me this is the same as seeing CODE 7 & 11 but during the stream..and instead of seeing myTVhasSTOP.

    I prefer to see this then mYTVhasSTOP...wait or close

    I don't work for FORMULER when I say this but:

    "I think this is a service or connect issue...not the unit"

    Quote from Mevi

    Are you sure? This error has never appeared on Z8.

    Right - The Z's don't give this message but they have their own version of messaging errors.

    Leanbackluncher error

    mYtvhasSTOP

    etc

    This is the GTV's way of saying the same thing

    Turn of the internet connect but still have wifi signal

    On the GTV

    after 1 min 30 sec ish the screen would go black

    after 4 mins it will alert no internet & remain on the black screen

    On all the Z's

    The screen remains frozen

    Turn off / Disrupt the WIFI connect signal (unplug power cycle the modem)

    after 1 min 30 sec the "Invaildcodeexception"

    message appears on the GTV

    On the Z's the screen remains frozen

    ***NOTE - when the service or signal is restored the Z's resume play with no help (for the most part)...but on the GTV...it would need to be restarted or setting and reconnect to selected wifi.

    I know this because I purposely cut the connect on my kids GTV

    So if anything : maybe it could use the help auto resuming but it seeming stop searching for a signal.

    At least for me

    On bad signal stations - This is hit or miss...

    Don't happen every day

    if the feed freezes for extended time the message will kick up

    I normally see it when I pass by and their not paying attention to the tv and it's just on with the message

    I think this is exactly what it is.

    I've never encountered this error before on any of my Z8's. And whenever the Z8's freeze, the program will eventually come back on. However, with the GTV, this is not the case.

    GTV will stay with this message on the screen and I have to turn over/restart the box to get this message off. Whereas with the Z8, It would automatically solve itself.

    This is a huge inconvenience, especially from coming from the Z8 to the GTV. Can this be passed to the dev's so they can implement this into the GTV.

    I feel like myself and other people would prefer the way the Z8 handles this scenario as compared to the GTV.

    • Official Post
    Quote from Jamie

    I've been seeing this aswell on my new z10 pro max,life others have said I don't get this on my z8

    This happens when the server is down or the connection is weak. The same channel you saw the error code on Z10 Pro Max would not play on Z8 either. Z8 simply doesn't show the error code.

    Put the same channel on both devices and check again.

    I haven't had any problem with my GTV Formuler but since 2 weeks I get black screens with this error message (1) Retrying: 1/5 Unable to open stream. Server error: HTTP 401 and then a second message appears (2) A network error has occurred. My internet service is stable, I don't have a VPN. I checked with the IPTV provider, he has no problem with these streaming servers.

    However, he told me that this problem is your MyTVonline2. I have observed that this problem occurs in the evening. Sometimes the channel i'm watching will work and all of a sudden, this black screen with the error pops up. So it's not just when I'm trying to change channels. Could the MyTVonline2 version be the cause? Thanks for your support!

    • Official Post
    Quote from dblanche

    I haven't had any problem with my GTV Formuler but since 2 weeks I get black screens with this error message (1) Retrying: 1/5 Unable to open stream. Server error: HTTP 401 and then a second message appears (2) A network error has occurred. My internet service is stable, I don't have a VPN. I checked with the IPTV provider, he has no problem with these streaming servers.

    However, he told me that this problem is your MyTVonline2. I have observed that this problem occurs in the evening. Sometimes the channel i'm watching will work and all of a sudden, this black screen with the error pops up. So it's not just when I'm trying to change channels. Could the MyTVonline2 version be the cause? Thanks for your support!

    Http 401 means your portal is not responding due to external reasons like server overload or maintenance. Servers usually get crowded in the evening.