Beta Hotfix update - FW 11.2.2 and MOL 3 11.2.2 for Formuler Z11 Series released.

Quote from Staff

As mentioned in the previous post, we are working on the countermeasure for the EPG issue that Grid EPG and Single EPG show different time or do not match.

This is because stalker portals, portals using MAC address, give out the wrong EPG data of a certain EPG type. Single EPG and Grid EPG use different types of EPG data and some servers don't have or provide the correct or matching EPG data for those two different types. That is the reason for the most of EPG issues here.

Again, this is not a fix for an issue but a countermeasure of a problem from the server's incorrect EPG data. The update will be announced hopefully soon.

If you're using a XC portal, using ID and PW, and the same issue happens, open a conversation with me.

If Grid EPG and Single EPG match but the time is wrong, use offset to match the time and let your service provider know.

This was addressed in the other thread multiple times. Please refrain from posting duplicate issues.

SAM Kindly control the volume of the similar posts in the future.

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Thanks, i'm using an XC portal. It worked very well on the Z8, i never had this issue with this older box. I bought a Z11 to have a newer box with new features form 4 months now and the box is unusable for a comfortable multimedia experience (EPG grid issue and no way to program a record from the single EPG) . I know devs are working on it but you have to understand that users paid 150 or 160 euros and could expect a fully operational box...Hopefully if the workaround will be available soon. Thanks for your effort.

Quote from Staff

Recording and remind function was taken out from Single EPG because grid EPG provides more access to different channels at a single view and it was proven to be more convenient by our feedback data. However, I understand that preferences can differ by the individuals. Will consider reinstating those functions in single EPG

Please consider reinstating those functions in single EPG, it wold help a lot for shore.

Thank`s

hello I don't know if it's because of the beta update but I have a sound delay on vod and live tv. I have to restart the box for the sound to be synchronized

hi

Short update on the connection lost of server. Reinstall MOL didn't help (was ok for a few hours and then lost connection again - I believe I installed IPTV v11.2.2 beta then). Then did a reset (factory settings) and for now it seems ok so far (even did manual content update).

Now: FW is v11.2.2 (beta) and IPTV is v11.2.1 (official - so this time I did NOT install beta IPTV v11.2.2.)

Could it be that this issue/bug (losing connection and errors 404 and 1010) is in IPTV v11.2.2 (beta)? Hopefully all will be ok when the next official IPTV comes out.

hi

New update: just lost connection again to my main provider (and error 404) ; got it back after 2x restore in MOL ; connection got lost again after a manual content refresh -> this connection losing after a (manual) refresh really is a problem for me -> Any suggestons I can try? And can this please be looked at & be solved?

Thanks in advance and really hoping for a quick solution.

Best regards

woste

ok, thanks SAM - FYI: I just updated to IPTV v11.2.2 (beta) - let's hope for some improvement

I moved to Formuler Z10 pro some time back on recommendation from my son who bought one, and has thoroughly enjoyed it!

Impressed by the quality, I have convinced many friends and family to get one for themselves - and each of them is delighted.

Last month I bought another Z10 pro and recently went in for the Z11 pro max.

My main issue is the catch-up function.

To me, this is a huge disappointment to be unable to go back and watch previous shows.

The beta did not fix this but I hope you guys see the importance and find a fix - I've had to swap the Z11 for the Z10

I have a problem/issue with my provider after this BETA update, meaning everything works, it loads channels, EPG , VOD, etc, then some channels open right away, but others do not open, instead i get a black screen and network error, this happens in both MAC and XC. You may ask why i know it's a formuler error/bug? Because in the same channel if i go right to EPG and choose to start the live stream it opens the stream, then i scroll to the end and i get almost live stream, i stay for a bit and then when i exit epg and return to channel it opens the channel, problem is if i change to another channel the network error returns.

I did everything already, reset box and mol3, changed vpn settings from wireguard to openvpn, dns on formuler from auto to off, and things get better? maybe placebo and after awhile network error again.

Refreshing portal helps only in the channel we are at the time of refreshing, after changing to another channel the network error returns...

I'm not sure if it helps, but on other iptv apps we can choose the stream quality and change it from "auto" to "best available". i've noticed that when it's on auto on several iptv apps i have issues and when it's on "best available" less issues...

On MOL3 we should be able to choose stream quality on a specific channels or on all channels (almost all providers have it). My provider has 3 streams of the same channel (SD/HD/FHD/sometimes4k). Yet the "SD" channel could probably be streaming in FHD and the FHD streaming in SD and sometimes while in the same channel i see the resolution changing from FHD to HD or SD. Not sure if i'm making any sense...

Too many things can be happening, but i'm almost sure something is wrong when i open channel, probably formuler decoder doesn't know which stream to open and on EPG as it opens with different decoder (i've noticed media player is different on EPG) it gets the only resolution available on EPG and then when returning to the main channel probably the live decoder used the same quality that was on EPG. But again, i'm just speculating from my own experience...

PS: This behavior is new, meaning i got network errors in the past with previous FW, but i could never open EPG on that channel either...

I sound so negative. But I really love formuler boxes. This is my third. Z11 pm is fast and has a great picture. But there are some serious issues that update doesn't fix:

1 I have to use vlc for all VOD which means resume function doesn't work

2 most uktv apps don't seem to work

3 cec problems persist

4 catch up files will not play

I understand some of this may not be formuler issues but overall I am disappointed.

My Formuler Z11 never worked more than selecting a language and forcing itself to update. I have tried factory reset with no changes. It is now stuck in boot-loop and will not do anything except show the splash screen just to reboot itself again. I am interested in downloading the factory software first, then the beta hotfix if necessary and booting from usb, but I don't know where to download the software. Is there an online download site, or a location where this information is attainable? I'm willing to try anything at this point because my $159 device is a brick that never worked for more that 5 minutes. I tried contacting the e-bay seller for an exchange with zero reply after 4 days. So I called the credit card company to stop sale and reported it as a fraud.

Please let me know where I might download the file.

Thanks in advance,

Todd

Quote from Trikdaddy111

My Formuler Z11 never worked more than selecting a language and forcing itself to update. I have tried factory reset with no changes. It is now stuck in boot-loop and will not do anything except show the splash screen just to reboot itself again. I am interested in downloading the factory software first, then the beta hotfix if necessary and booting from usb, but I don't know where to download the software. Is there an online download site, or a location where this information is attainable? I'm willing to try anything at this point because my $159 device is a brick that never worked for more that 5 minutes. I tried contacting the e-bay seller for an exchange with zero reply after 4 days. So I called the credit card company to stop sale and reported it as a fraud.

Please let me know where I might download the file.

Thanks in advance,

Todd

formuler don't allow manual flashing.

how ever you can try the manual factory reset by:

1. unplug the unit from power and hdmi

2. connect hdmi, use a paper clip to press the small button inside the ir extender port or the hole in the back of the unit

3. while keeping the paper clip press on the button, plug in the unit and keep the button press until the logo goes out.

you should get the recovery screen to wipe data

So far this update is perfect for me.
Fixed the favorite and history cursor.
Everything is working well.

Thank you

SAM any idea when we can expect the catch up function to work and release of next full update?

Kinda frustrating - great speed and pic but cant do what you want for $$ = bad idea to upgrade to Z11 pro max.

Also find it unusual that they only have really well made marketing on their website but ZERO support Manuals. We end up on a treasure hunt to find answers here - which we are thankful to you for facilitating, but can be extremely frustrating for many. I understand some folks love the "discovery" method, I'd rather have access to a simple website with info loaded.

Thanks SAM

Quote from NAV

SAM any idea when we can expect the catch up function to work and release of next full update?

Kinda frustrating - great speed and pic but cant do what you want for $$ = bad idea to upgrade to Z11 pro max.

Also find it unusual that they only have really well made marketing on their website but ZERO support Manuals. We end up on a treasure hunt to find answers here - which we are thankful to you for facilitating, but can be extremely frustrating for many. I understand some folks love the "discovery" method, I'd rather have access to a simple website with info loaded.

Thanks SAM

Plenty of information easily accessible, see below:

Home - Formuler Helpdesk

Quote from SAM

They still working on fixes and official version. Don`t know exactly why your catch up doesn`t work (except that one bug with timeline i reproduced and forwarded but catch up is starting and playing on my side), please await official update. Should come soon. I have no date for publishing!

Meanwhile you can check with third app if catch up works with that app to see if at end the problem is not on provider side?

Please use also Z11 and Z10 forum to read pinned threads with Guidance and Videos + Articles. Second, you have Formuler Helpdesk with many important Informations. All this infos and all changes with each update is to much for some manual, it would look like book at end not manual, if all included and then it`s again to much for someone.

Thanks Sam, works perfectly on both Z10 pro boxes from same provider, it's just Z11pm that's not working.

Found this on the articles - this function is unavailable on Z11pm

The content cannot be displayed because it is no longer available.

Quote from SAM

There is no need to show this any more like in Mol2, because it is by standard enabled in Mol3.

What exactly is wrong on Z11, is the Catch up icon not shown? What are you using as Connection with provider (Stalker, XC Api portal or M3U)?

Z10 pro + Mol2 - shows icon for catch up, catch up plays fine on BOTH devices

Z11 pro + Mol3 - shows icon for catch up, gives an error message. Beta installed, no difference - still get message

** same provider on all 3 devices with Stalker on all 3 of them.

I've just done a cache and data clean up..trying everything possible

***FIXED!

SAM - fixed the issue.

For anyone with the same issue, here's what worked for me and fixed the problem:

1. Do a back up of your device
2. Download and install beta version
3. Clear EPG and re cync
4. If you have Favourites in Live TV or VOD, take pics of the screen to guide you <- this will save you a ton of time later
5. Clear Data and Clear Cache
6. You will get an option to restore - go ahead in restore from your back up
7. Now, on my device I had to go back to settings and only approve my (stalker) settings.
8. Now you have the device running.
9. You'll find all your favorites gone but the grouping remains.
10. Go to the pics you took and start marking your favs (yes, true PIA)
11. Give the EPG time to load, once done, you can now go back and use Catch up.

Thanks guys for the help and patience, this worked for me - it may not make sense to some, but I'm thrilled!

Installed the beta version, was working fine. Today in EPG all the channel names/labels for stations has disappeared. I cleared MOL3 cache and hard booted, no change. Is there a setting that enables/disables the channel names? Thank you

Quote from NAV

***FIXED!

SAM - fixed the issue.

For anyone with the same issue, here's what worked for me and fixed the problem:

1. Do a back up of your device
2. Download and install beta version
3. Clear EPG and re cync
4. If you have Favourites in Live TV or VOD, take pics of the screen to guide you <- this will save you a ton of time later
5. Clear Data and Clear Cache
6. You will get an option to restore - go ahead in restore from your back up
7. Now, on my device I had to go back to settings and only approve my (stalker) settings.
8. Now you have the device running.
9. You'll find all your favorites gone but the grouping remains.
10. Go to the pics you took and start marking your favs (yes, true PIA)
11. Give the EPG time to load, once done, you can now go back and use Catch up.

Thanks guys for the help and patience, this worked for me - it may not make sense to some, but I'm thrilled!

Short lived Elation!

Worked perfectly last night, this morning - back to Error message!

Only change since last night is EPG data update. To rewind my experience, I had to delete cache and date to make catch up work.

Is this a bug with EPG data? It would be a genuine PIA to have to do this each time EPG updates. It took a good couple of hours yesterday!

Decided to clear cache to see if there was any change - Nada! Same error message.

So, narrowing down symptoms/fixes/results:

All 3 devices on the same provider running stalker.

Z10p - No problems catch up

Z11pm:

> Error message, beta installed, still error message

> Cleared Data and Cache - catch up works perfectly

> Overnight EPG update - Catch up Error back

> Cleared cache - Error message still persists

IMHO this narrows down to EPG update and how that affects the functionality.

Go to Mol3 menu -> CM

CM?