Z11 and Mol3 Bug and issue reports

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  • 4. Instruction Articles

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  • Hi, Sorry i am new to this box thing, but what is xtream codes api? i use a portal URL, but no username or password is needed.

    That's a Mac based subscription on SmartSTB, so if no user / pass you will need use Mac id.

    Now Mac based is only one device unless you change Formula Mac to same as your smartstb and try see it works.

    Of if not using SmartSTB no more, then need give your provider the Mac from formular so it works on there.

  • That's a Mac based subscription on SmartSTB, so if no user / pass you will need use Mac id.

    Now Mac based is only one device unless you change Formula Mac to same as your smartstb and try see it works.

    Of if not using SmartSTB no more, then need give your provider the Mac from formular so it works on there.

    Thanks, i got it to run now, Damn its so much smoother and faster than the STB app on my TV. I love the box.

    Only thing on my mind is how i change the filter for vods to newest/latest adds instead as default.

    Thanks for all the help!

  • See picture and chose newly added, for last added scroll down in database.

    Btw. you have also instantly after VOD enter under Favorite and History also the Newly Added category.

  • I have the new z11promax,and there are numerous complaints about EPG,For now it only updates for 2-3 hours.

    This makes it almost impossible to schedule recordings at night,or early morning.

    Is there any news on this issue from the devs. site,with my z10 pro,i never experienced EPG problems, they were simply always available under the guide button.

    I already contacted my provider,and they say there are no issues with their EPG server!

    I am on MAC ID protocol and on only one sub.

    Thx in advance. :frowning_face:

  • I have a z11 pro max and the epg works well for me it gives me the epg for 7 days so I am connected in mac id

    Thats nice for you,but of little help to me!

  • Did you test change EPG mode to UTC/Normal in portal settings?

    I did,does not make any difference.

  • hi, i have 2 issues from my Z11 Pro Max,

    1. The box and TV turn off after playing TV series for four or five minutes without any notification on the screen, but if I watch live channels, it stays tuned all the time??

    2. When I move left on the channels list, the right side small screen almost disappears. Please see the attached picture. I appreciate your help

    2.

  • 1. Tested with 3 Series, each over 15Min. played. Was not able to reproduce.

    2. Is normal, because you want to use the category list and the channel info do not have in this case any priority.

  • Is known and reported already from my side. Happens always when you disconnect your USB Stick.

  • When I create a server via "Network Storage" > "Add Server" whose path already exists, I get an error message: see screenshot. Exists is incorrectly described there

    Thank you for reporting, will forward.

  • Info:

    Once again, each reporting should contain which protocol is in use (Stalker MAC/ID, XC Api Portal or m3u) espec. with EPG issues. It is important for understanding, please keep this in mind. Also uploading of screenshots in other language than English doesn`t help much. Please use English language in Screenshots and postings, Thank you.

  • Had my z11 pro max a few days now,mytv3 is more modern looking,love switching between my 3 subscriptions, but because it's new there is always bugs,alot of picture noise and screen artifacts compared to switching to the same channel on my z8 pro which is fine,but why is that every time a new box is released there is always complaints of poor pq but eventually always gets fixed?,ui on home screen and mytv3 is laggy at times,there is no utc epg mode like on my z8,epg is a bit slow on loading when scrolling through,the Bluetooth remote should be mandatory instead of the infra red,it's a better remote,using the Bluetooth remote which I bought for the z8 dosent work with my lg b8 tv to control the volume,it worked when I paired it to the z10 and z8,it works fine with my marantz avr,tryed to pair to the tv about 8 times,twice the volume icon appeared on the screen and said it's paired but after I exit the remote app the volume control won't work,it's perfect on the z8/z10

    Edited once, last by eddy51 (November 7, 2022 at 6:44 AM).

  • We have reported an epg issue in the MAC-ID portal and we are currently working on a fix.

    Until the resolved software is released, please use the Xtream-Code (ID/PW) account from the service provider (if possible)

  • Had my z11 pro max a few days now,mytv3 is more modern looking,love switching between my 3 subscriptions, but because it's new there is always bugs,alot of picture noise and screen artifacts compared to switching to the same channel on my z8 pro which is fine,but why is that every time a new box is released there is always complaints of poor pq but eventually always gets fixed?,ui on home screen and mytv3 is laggy at times,there is no utc epg mode like on my z8,epg is a bit slow on loading when scrolling through,the Bluetooth remote should be mandatory instead of the infra red,it's a better remote,using the Bluetooth remote which I bought for the z8 dosent work with my lg b8 tv to control the volume,it worked when I paired it to the z10 and z8,it works fine with my marantz avr,tryed to pair to the tv about 8 times,twice the volume icon appeared on the screen and said it's paired but after I exit the remote app the volume control won't work,it's perfect on the z8/z10

    1. mytv3 is laggy at times - Please provide a video that shows the exact issue for further investigation. You can upload the Image/Video file here: https://streamable.com/ > Upload file > Copy link > Paste the link with your reply.


    2. Bluetooth remote which I bought for the z8 dosent work with my lg b8 tv to control the volume,it worked when I paired it to the z10 and z8, - Formuler Remote app > Choose your remote > Setup Volume Control > Continue > Select LG

  • I have 2 different providers in the Z11 Pro Max and the function of pin channel list is genious and i love it. But i noticed that in my TV list when i refresh the content (I have pinned my live sport categories) the pinned groups dont get refreshed.

    I tried to unpin them and then they where refreshed. So my pinned groups dont get refreshed. Only unpinned.

    Reported. Thanks for your feedback

  • We have reported an epg issue in the MAC-ID portal and we are currently working on a fix.

    Until the resolved software is released, please use the Xtream-Code (ID/PW) account from the service provider (if possible)

    Thx for the info,Daisy :smiling_face:

  • Hi,

    i'm a new user... i guess this is the best place to report a typo??

    Are you waiting for such small findings?

    When I create a server via "Network Storage" > "Add Server" whose path already exists, I get an error message: see screenshot. Exists is incorrectly described there

    Thanks for your feedback. The fix will be included in the next update

  • Purely by coincidence,i found out that the radio feature,in mol3 does not work.

    The Content Manager says that there are 471 radiochannels available, but trying out at random between 15-20 channels, none of hem work. Its not a high priority issue for me,as i seldom use the feature, I was just wondering if more members have the same experience?

    I guess i have to contact my provider about it tonight,as it is probably a provider issue!

  • I have 2 different providers in the Z11 Pro Max and the function of pin channel list is genious and i love it. But i noticed that in my TV list when i refresh the content (I have pinned my live sport categories) the pinned groups dont get refreshed.

    I tried to unpin them and then they where refreshed. So my pinned groups dont get refreshed. Only unpinned.

    How do you change the servers ? I can't change between them

  • Hi,PA,you should read the post by SAM"Mytvonline3-whats new" It says about connection-in mol3,all registeredportals and playlists stay connected,You dont need the switching process among portals/playlists anymore!(unlike mol2) and from there on the ContentManager is discussed ((Z11series Mytvonline3),interesting reading before bedtime :smiling_face:

  • Backup and Restore -

    So I’ve already setup one Z11 pro and liked it that much I ordered another….

    I completed initial setup and then used the backup made on my first device to quickly set the new second one.

    It seems the backup and restore function only works for mytvonline3 and doesn’t appear to backup the system, so any additional apps installed, or change of wallpaper or even personal settings preferences are not saved.

    Essentially having to set everything up from scratch with the exception of mytvonline3.

    Is that correct in how the backup and restore should be functioning?

  • Yes this backup and restore is only for MOL3 and not entire box or OS.

  • all 3 portals added are XC. I can not get my first playlist to update the channel names for event channels. I hit refresh in content manager it says there is an update in notifications but only 1 of my 3 providers updates. I can connect to that xc portal fine on my gtv and that event section has the channel names updated for todays events. But on the z11 they still show channel names from Nov 7th the day i set that portal up. I tried a reload for that portal as well and no change. So as it stands right now to watch events on the z11 I have to open that playlist on my phone or another box check what channel it's on and then tune to it on the z11.

    I have screenshots and a video available, but it contains channel names that you may not want me to post in public.

  • all 3 portals added are XC. I can not get my first playlist to update the channel names for event channels. I hit refresh in content manager it says there is an update in notifications but only 1 of my 3 providers updates. I can connect to that xc portal fine on my gtv and that event section has the channel names updated for todays events. But on the z11 they still show channel names from Nov 7th the day i set that portal up. I tried a reload for that portal as well and no change. So as it stands right now to watch events on the z11 I have to open that playlist on my phone or another box check what channel it's on and then tune to it on the z11.

    I have screenshots and a video available, but it contains channel names that you may not want me to post in public.

    if you go to your channel list. scroll through your list, you will see that your 3 providers channels are in there, Now, go to your first providers channels and pick a channel to make the first providers channels active, Now go to you Content manager, then go to Contents sources. then scroll to your first provider and Reload channels, that will update your first providers channel list, and you will then see it in the Notifications list !!

    Always look on the bright side of life :smiling_face:

  • all 3 portals added are XC. I can not get my first playlist to update the channel names for event channels. I hit refresh in content manager it says there is an update in notifications but only 1 of my 3 providers updates. I can connect to that xc portal fine on my gtv and that event section has the channel names updated for todays events. But on the z11 they still show channel names from Nov 7th the day i set that portal up. I tried a reload for that portal as well and no change. So as it stands right now to watch events on the z11 I have to open that playlist on my phone or another box check what channel it's on and then tune to it on the z11.

    I have screenshots and a video available, but it contains channel names that you may not want me to post in public.

    All 3 portals refreshed? not just one portal?

    Please check Content manager -> Data sync -> Content data -> Refresh

    Refreshing in the Content Manager is applied for each portal.